Rift S no longer connects after Meta Horizon Link update

Hey there,

I still have a Rift S that I used regularly for several years without any major issues. I had not used it for a while, but today I got the itch to dive back into VR.

First, I had to update the software to the Meta Horizon Link app, which I completed successfully. However, my Rift S now refuses to connect via USB.

I have tried all the troubleshooting steps suggested by the AI assistant, but nothing has worked. At this point, I am concerned that one of the recent software updates may have caused the issue.

I also tried to contact a human support agent, but I have not been able to get through. The support page repeatedly asks me to enter my device’s serial number, but I always receive the following error:

“No product found. Check the information you entered and try again.”

This happens even when I copy and paste the serial number directly from the Meta Horizon Link app.

Is there another way to contact Meta Support or speak to a human representative? Has anyone else experienced the same issue with their Rift S?

Thanks for your help.