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mrblanksonjr
New Participant
August 25, 2026
Question

STATE LOCKED

  • August 25, 2026
  • 2 replies
  • 70 views

I purchased a Meta Quest headset from Bestbuy, but when I set it up, the device shows that it is owned by an organization or school. Because of this restriction, I am unable to log in with my personal Meta account email and cannot use the headset as intended.

Since I bought this headset for personal use, I would like assistance in removing the organizational lock or confirming whether the device can be released from enterprise management. If it cannot be unlocked, I need official confirmation so I can pursue a refund or replacement with Bestbuy.

2 replies

steve40
steve40
Honored Contributor
August 26, 2026

Return it, get a refund or replacement. It cannot be unlocked by Meta, so don't waste time asking. Since you bought from BestBuy, you have to deal with them directly about warranty. Note that through BestBuy you would get a new replacement. Through Meta they only give refurbished replacements 😉.

    CaptainHaddock
    CaptainHaddock
    Inspiring
    August 26, 2026
    • You can contact Meta Support using the links below and ask them the same question.

    Link 1

    Link 2

    • If you are unable to contact Meta Support, or if you do not receive a satisfactory answer, in my opinion,  you should take the device to Bestbuy as soon as possible and request a refund or replacement. Since you already know that the device indicates it is owned or managed by an organization or school, it is best to address the issue with Bestbuy immediately, before it becomes more difficult to resolve.
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