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Trouble pairing headset to my Meta account - 8 digit code

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I had to go with meta, and now I can’t pair my headset to the met account,the Mets account gives me four code boxes and when I look into the head set to get the codes, the headset gives me A 8 code number, I’m at my wits end!a,

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TheAntiSocializerAnswer

Honored Contributor

tintotty.543040 If you're having an issue with the 8 digit code, see if you can input that code in the Meta.com/device site. If not, it could be part of the ongoing issue we've been seeing.

If that doesn't work, make sure you're logged into the right account on https://secure.oculus.com/my/devices/

If you are not on the right account, go to auth.meta.com/settings and log out. Just login to the right account afterwards and that should be fine.

Again, if that doesn't work this would just be part of an ongoing issue we've been looking into for the past week or so.

Edit: Hey everyone, with this thread being an older thread we are going to go ahead and lock it. From here, if you are having trouble the 8 digit code please try the steps listed in the accepted solutions. If you are still having issues with the code, we recommend creating a new topic on our Get Help boards.

Sometimes it's okay to be a little Bing Chilling

maki280582

New Participant

I had the same issue and stuck before pairing my device with codes.

maki280582

New Participant

😀I think you should uninstall Meta App and install it again. That worked for me.

TheAntiSocializerAnswer

Honored Contributor

tintotty.543040 If you're having an issue with the 8 digit code, see if you can input that code in the Meta.com/device site. If not, it could be part of the ongoing issue we've been seeing.

If that doesn't work, make sure you're logged into the right account on https://secure.oculus.com/my/devices/

If you are not on the right account, go to auth.meta.com/settings and log out. Just login to the right account afterwards and that should be fine.

Again, if that doesn't work this would just be part of an ongoing issue we've been looking into for the past week or so.

Edit: Hey everyone, with this thread being an older thread we are going to go ahead and lock it. From here, if you are having trouble the 8 digit code please try the steps listed in the accepted solutions. If you are still having issues with the code, we recommend creating a new topic on our Get Help boards.

Sometimes it's okay to be a little Bing Chilling

Q

QuantumRexx

New Participant

What is the "right" account? How can there be this much lack of clarity?

meta.com/setup

meta.com/device

https://secure.oculus.com/my/devices/

auth.meta.com/settings

log out, log in, "right" account? I would be excited about the "right" URL and "right" directions. Heck at this point, I'd settle for just one name for our beloved schizophrenic product.

Q

QuantumRexx

New Participant

Just FYI for anyone reading this: I have 1 degree in physics, and 2nd in nuclear engineering, but I can't figure out how to pair my headset now that I've been forced to meta.

Q

QtCw

New Participant

How does such a large platform have an on going problem I can't log in with a refurbished device meta sent me which I'm pissed I had a brand new one one month broke!!!! . My son cant play I been through 10 people Noone can help how long is this going to go on for???? This is ridiculous this is Facebook not some random company. The amount of money we pay for this it shouldn't happen. If this was Apple one day it's fixed I'm so confused. I changed my emails made sure everything is good and still can't pair!!!!!!

B

BarefieldFamily

New Participant

I am having the exact same issue. It is incredibly frustrating. I don’t think I have ever had so much difficulty in getting a device to work. And I’ve dealt with technology for decades. Why does this have to be so hard? It is simple authentication and yet- it is tighter than Fort Knox.

MetaStoreHelp

Community Manager

Hey there, @Barefield_Family! We can definitely understand your concern regarding the pairing issues you're running into, and we'd love to help out! Try out the following steps and let us know how it turns out:

Update the Meta Quest Companion app to 181.1 or higher.
Complete a factory reset on the headset. (Steps below)
Attempt to complete the set-up process again, including repairing the controllers.

Factory reset from the Headset:

Power off the headset
Press and hold volume down & Power
This will boot into the USB Update Mode menu
Press volume button to move selection, press power button to make the selection
Navigate to Factory Reset and press the Power button
The device should now begin the Factory Reset process.

Let us know if this helps! If the issue persists, then please reach out to us via our support site with this link. We'll get this resolved one way or another!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

J

joebaarsch

New Participant

Team,

I have invested 3 hours now in trying to set up my newly purchased Meta Quest 2. Here is what occurred:

Went through headset onboarding screens
Downloaded the Meta app on my iPhone 6s plus software version 15.7.6
Created a Meta account using my Facebook to login
Clicked Meta Quest 2
Detected my headset code automatically
"Something web wrong. Please try again."
Try again 4 times
Read support.oculus.com
Reinstall meta app on phone
Step 6 occurs again
On meta quest 2 conduct a factory reset
Go through screens
Step 6 happens again
Login with desktop computer to meta account
Verify no devices are under my account

I have tried all the strategies I can find online. At this point I am thinking either I need to create a new Meta account and "not" use Facebook to log in or return the meta quest 2 and ask for a new one (I just bought it yesterday). Any help would be greatly appreciated. Many thanks!

A

ancientmystict

New Participant

SAME META SUCKS!!!

N

Najmul78

New Participant

Thanks for meta tem

M

maladast2023

New Participant

no one told me you had to be a computer wiz and understand all this computer lingo when i bought my quest2 , so for the last three months iv got a brand new pair of vr glasses i can do absolutly nothing with .

MetaStoreHelp

Community Manager

Hi everyone, if you're ever having trouble pairing your headset with your Meta Quest app, we've got some great steps outlined on our troubleshoot headset pairing article here to get you up and running. This article is kept up to date, so if anything changes in the future, it'll remain current.

Make sure your phone and headset are on the same Wi-Fi network, and you may need to have Bluetooth enabled as well on your phone.

We've also got a video with some suggestions that'll help out:

If you're still running into issues after reviewing our help center page, please reach out to us in a private message! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

B

BlazeDuhFlame

New Participant

After about a year of not playing on my VR. I redownloaded the Meta App. But when I tried to use my email to sign in. It said it was unavailable. Then I tried pairing it on the website, but it wasn't working. And I think the link, metaquest.com/devices and another link are out of date because I tried getting into those links and it says the page is not available. I don't know what the heck is going on but please give me some info regarding this. I am exhausted with trying to pair my meta quest 2 because nothing is working, I tried some help tips for if it wasn't working, but nothing helped. Please get back to me soon.

A

annode

New Participant

Maybe try using your Facebook accounts e-mail address that you entered into Facebook when you opened your account. Create a new account if you forgot your password or just want to make it all easier, that's what I did. ( if I remember Meta pairing offers FB as an option. )

A

annode

New Participant

My phone has a problem with it's Bluetooth. The phone needs to be right against the Bluetooth receiver in order to pair. So, when I moved my phone against the Quest 3 as it was scanning to pair, it finally paired and said successful. I didn't even need to enter the auth code (which I couldn't) at the auth.meta.com site.

T

The1stDarkLordMorgoth

Honored Contributor

Hey there, annode! I saw your post about pairing your headset with your phone and saw that you were able to find a workaround for this issue. I hope this information helps other users who are also having a similar issue!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

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