Skip to main content
New Participant
August 6, 2026
Question

Trying to configure my Quest after factory reset and got stuck in security video screen

  • August 6, 2026
  • 3 replies
  • 123 views

Hi everyone, I had some issues with my Quest after not using it for several time. And then I performed a factory reset. Now, the setup is running through the horizon app. It seems to work until the security screen (after selecting the language) and there it stops, because no "next" button is visible. First I thought: I must watch the video without skipping, but no button appears. Any idea, how I can advance from here? Greetings 

    3 replies

    Choleni
    Honored Contributor
    August 6, 2026

    Hi Passi10โ€‹ ๐Ÿ™‚

    What you are describing sounds somewhat like the desciption of setting up a Quest 1. 

    It sticks always at that point during the setup and needs an older version of the Horizon app when using an Android phone. Setup using an iphone works without issues.

    So, if Quest "2" is a typo, try it with an older version of the app. Look here:

    Can not pass the security page | Meta Community Forums - 1378542

    Passi10Author
    New Participant
    August 6, 2026

    Hi Choleni,

    thanks for your reply and yes, you're right. It's a Quest 1.... thanks to your info, I was able to get out of this situation by using an Ipad instead of my Android devices....

    But, now, I'm facing the next "problem". Now, I see the screen: Headset wird aktualisiert (Updating Headset). You will be informed, when you're able to use your Headset. Not sure, how long this procedure is taking. And if it's still working.... But in my Headset, I only see the screen: "in der mobilen meta quest app mit der einrichtung fortfahren" ( will be something like: "Continue with setup in the mobile meta quest app") and not sure, how to get out of this.... 

    Greetings Pascale

    Choleni
    Honored Contributor
    August 6, 2026

    The thread below is not about Quest 1, but the users also stuck on that screen.

    Try the solution given there.

    Stuck on dialog saying to "Finish Setup in Meta Quest Mobile App" | Meta Community Forums - 1355709

    Schรถne GrรผรŸe zurรผck๐Ÿ˜