unable to use link with my professional laptop

I use a Meta Quest 3 for virtual visit with my student.

I changed my computer for a Dell Pro Max 16 Plus in january 2026.

Issue:
Meta Quest Link first displays a message saying that my computer does not meet the new minimum specifications but it was working. Recently,When I connect the headset, the application then displays: “You will not be able to use Link because it is incompatible with your system hardware.”

This same PC was working with Quest Link a few months ago. The issue seems to have appeared after a software update.

Here is some information

Configuration:

• PC: Dell Pro Max 16 Plus MB16250
• CPU: Intel Core Ultra 7 265HX
• GPU: NVIDIA RTX PRO 2000 Blackwell Generation Laptop GPU
• NVIDIA driver: 596.86
• RAM: 32 GB
• Headset: Meta Quest 3
• Meta Quest Link: Public Test Channel enabled

Observed in the logs:

• NVIDIA RTX PRO 2000 Blackwell Laptop GPU: Compatibility PASS
• Intel Core Ultra 7 265HX: Compatibility FAIL / UNSUPPORTED_CLASS
• Some USB controllers appear as UNKNOWN_USB3
• In WebXR via Chrome, the immersive session starts, but the headset may show a black screen.

I have already tried:

• updating the NVIDIA driver;
• reinstalling Meta Quest Link;
• enabling the Public Test Channel;
• enabling “Discrete Graphics Controller Direct Output Mode” in the Dell BIOS;
• testing Chrome in Incognito mode for my visit that are website.
• checking the OpenXR runtime, which correctly points to Meta Quest Link.

I really need to be able to use that visit !

Could you please help me ?

Best regards