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New Participant
March 21, 2022
Solved

USB 3.0 issues with Quest 2

I see lots of similar posts about things surrounding this issue but they usually get brushed off, I am hoping that making this post and outlining what I have done so far it may finally prompt a fix.

 

Essentially the issue is that when connecting with a USB 2.0 connection, the link is completely stable, it reliably connects for several hours and even if the headset is removed and left to "sleep", it reawakens and is still successfully connected (team events in iRacing if you're asking). When using USB 3.0 however, the exact opposite is true, generally speaking in the best case scenario, when keeping the headset awake the whole time, I can sometimes get an hour before a disconnect, however, nearly every time it goes to sleep, it disconnects and sometimes the connection will be lost within minutes of launching with no explanation.

 

For a bit of history, over the course of trying to find a solution to this issue I have: Used a USB A-C 3.0 cable, 2x USB C-C 3.0 cables (including Oculus' own), a USB A-C 2.0 cable, a USB C-C 2.0 cable, replaced my PC's motherboard with a Asus Prime Z-390A, so I would like to think this firmly rules out the frequently posed "solutions" such as better quality cables or using different ports. I have also tried resetting experimental features as I read that sometimes causes issues but this didn't have an effect, nor has making sure that video drivers and my motherboards firmware are up to date, disabled legacy USB support in my bios settings or ensuring there is no power saving settings activated on USB ports.

 

The most frustrating part of all is that recently I did a factory reset of the headset 'cause I couldn't think of any other fix and seemingly this finally gave me a stable USB 3.0 connection using the official cable, which not only lasted until I disconnected it (several hours), but also through cycles of sleeping and waking the headset. I then didn't play for a week and Oculus app version 38.0.0.51.727 (38.0.0.51.727) / headset version 38.0.0.63.727.351486028 installed themselves and now I'm back to the same problem of 3.0 not working and 2.0 being absolutely fine, the factory reset and experimental features reset has not had an effect this time.

 

To be clear, there have been no hardware changes at this time so given it did work as intended previously, it has nothing to do with cable quality or any mechanical issue. Any other insight of fixes that I have not yet tried would be appreciated, although mostly an indication that this is being sincerely looked into as a known issue not just brushed off as an outlier. Please let me know if you need any additional information and I'll post when I can.

Participant
October 20, 2022

Finally I got to the bottom of it. If you connect to the PC and it shows you are usb2 just pull the plug out of your headset and reconnect. Seems to be fine for me after that. Good luck people!!!

49 replies

MetaStoreHelp
Community Manager
March 21, 2022

Hi friend, we've noticed that you've encountered some issues connecting your headset to your PC using the Oculus link feature. Rest assured, we heard your voice and were here to help! We'd like to also thank you for taking it upon yourself to perform some troubleshooting steps to resolve the issue; you are amazing! We'll need to gather your log files to review the internal workings of your computer to see if that could be causing these issues. Please follow up with us with these important details on our official Oculus Support page so that we can continue to assist further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
December 17, 2022

Hi I have same problem.
ACER NITRO / Ryzen5600 / 24GB RAM / RTX3060 / win11 latest update / oculus app latest update.
2 weeks ago I have updated win11 (obliged safety security update + meta oculus update).

Since then, oculus quest 2 / 3.0USB killed.
We have some computer with same hardware + win11 (i5, i7, i9, ryzen5600, RTX3060) and all have same problem since then.  Oculus Quest 2 doesn't work any more as display, cable link (10GB/s 3.2 Gen2) cables rejected.

It works just with USB 2.0 (380MB/s), 80Hz, resolution dicreased.

It was working with MSFS 2020 perfectly, since upgrades , the oculus quest 2 completely blank with cable link.

Other interesting: it was never worked with air link (WIFI-6 network, latest hardware PC + laptop)

QUEST 2 absolutely work alone unit , cannot be used as VR display , I am very disappointed. 

I have IT engineer son, he is absolutely reject Oculus Quest 2 because of lot of unsuccessfull lost time spent to re-alive Oculus , all the META advice tested, nothing valued.

I think, you are not sure, what is the problem , just making advices, maybe any of them will work. 

I am very very disappointed !!!!!!!!!!!!!!!!!!!!!!!!!

 

Participant
December 17, 2022

I think your problem is a file within windows 11 search msfs windows 11 22h2. It should sort you out.

New Participant
April 4, 2022

Pleased to say we have a fix:

Try to also install the latest Oculus drivers by following the steps below:
Close the Oculus app.
Press the Windows key + R on your keyboard to open the Run command.
Enter C:\Program Files\Oculus\Support\oculus-drivers.
Open oculus-driver.
Open the Oculus app and then try to connect your headset again.

Perhaps a "check for updates" button in the app, would have saved me 15 months of complaining and saved me buying a cable with 400% markup on it!

Participant
October 19, 2022

Hi Jonny, I too am having USB3 connection problems. Up until 2 days ago it worked fine. I tried reloading the driver as you suggested. It worked for about 5 mins before it came up with USB2 connected. I'm wondering if this is a Windows 10 update problem?  I tried different ports and opting in and out of beta test channel, but that hasn't worked either. I will try reversing the USB plug as suggested. To get round it I managed to get the airlink to work. But I get better performance on the cable.

Participant
October 20, 2022

Nah that didn't work either, I rebooted a few times then it started working. Of course the next day it didn't.

New Participant
April 13, 2022

Hi jonny_b_1990, thank you for the information you shared.

I tried to install the latest oculus driver following your instructions, but I don't get any notification or message about the driver has been updated / not. And when I tried to use the oculus link cable with type c-c (USB 3), it still randomly disconnect (within minutes, sometimes 5, 10 or every 20 minutes), while using cable type a-c (USB 2), it is stable for hours of playing.

 

Should any message/ notification pop up when you open the oculus-driver.exe (to update the oculus driver)?

How do I know if my oculus driver has been updated? Anywhere to check the status/version? Or does "oculus driver version" basically means "Oculus app version" ?

And does that mean for the USB 3 to be running stable, the Oculus App and Headset version must exactly match? 
 

It would be great if you could share your experience on this. Thank you so much. 

New Participant
May 8, 2022

Hi Nik,

 

Sorry for the radio silence. No notification gets shown but it clearly does something as if you immediately try to launch the desktop app it shows a loading bad that it usually doesn't.

 

This also wasn't any where near as permanent a fix as I had hoped, V39 has locked me into 72hz so perhaps I've just got one of the "dud" ones.

New Participant
September 5, 2022

Hey, first time replying to somebody on this website. Lucky you!

Anyways I SOMEHOW managed to fix this for myself magically and it's the most stupid thing yet. IT DOESN'T EVEN INVOLVE THE SOFTWARE. So forget drivers forget anything (Actually maybe don't if anyone has that issue.

For me, the USB 3.0 worked for a long time for me and magically became 2.0 after like a few days ago. Now I decided to play with the cable see if it will tick anything (btw for reference I'm using a KIWI cable) After the 2.0 connected I took out the big one that goes into the computer and back in. Turns out the quest doesn't connect unless the one connected to the computer is plugged in first. After that put in the USB C in the quest and boom. It turned into 3.1 gen 1. It seems the quest has a major software issue and just meddling with the cables connecting sequence seems to tick the 3.0 mode back on.

Look, this probably won't work for everyone but I did this 3 times with amazing success so far. If this works for anyone I will be extremely happy cause this bug is extremely annoying.

PS: When I flipped the USB over too it seemed to connect to the 3.0 mode aswell. So flipping the cable does work and it's more effective, but doing my sequence above makes it so the 3.0 works in it's correct spot if it's a sideway cable.

New Participant
October 31, 2023

i can't believe this actually worked. a whole month trying to troubleshoot this. guess i should just switch ports randomly once it starts to act up.  

Participant
October 20, 2022

Finally I got to the bottom of it. If you connect to the PC and it shows you are usb2 just pull the plug out of your headset and reconnect. Seems to be fine for me after that. Good luck people!!!

New Participant
May 19, 2023

While this did not work for me, I think I know why it worked for you, and then how I fixed mine.

Many motherboards that support USB 3.2 on their USB C slot have an auto detect option in the bios.  My X670 Aorus Elite has this in their PROM21 config.  By changing the USB setting from auto to 2x2 and all the usb3 ports to GEN 2, I was able to get my headset to work with USB 3

New Participant
October 22, 2022

Hey, I've recently discovered this linking issue but I can't seem to find a work around even tried your unplug and plug back in method and it's the same thing, what could really be causing this as my usb isn't damaged and came with my package

RoastPork
Honored Contributor
October 22, 2022

If you use the USB charging cable that came with your Quest 2 for Link, it won't work. It's not built for that. You need to be using the Quest Link cable which is purpose-built for handling the data needed for Link. However, if you do have a Link cable and it's not working, definitely reach out to MetaStoreHelp . They can help you get to the bottom of it.

Genesis does what Nintendon't! Send me a DM if you have questions. I'm happy to help!
New Participant
October 22, 2022

Thank you for the reply, I was using the USB charging cable before to link and it was worked fine for like 2 months, but I'll look into the new Link cable.

RoastPork
Honored Contributor
November 9, 2022

Thank you all for sharing your insight! I'm glad we got to the bottom of the issue.

Genesis does what Nintendon't! Send me a DM if you have questions. I'm happy to help!
Participant
November 18, 2022

Just wanted to update everyone on my cable issue. It turns out the cables have a one year warranty (surprised by that) and Meta is replacing mine at close to the year mark free of charge. Purchased it on Dec 31th last. I have to say in spite of the bad reviews I read online about their customer support, in my case on both my Quest exchange and cable replacement. The process was easy, quick and anytime I replied or asked a question I always got a quick response by the next day. Only took me a week on both items to get replacements. I owned a music store for 20 years and customer support was usually a pain to deal with especially with warranties. Kudo's to the Meta folks!!

Participant
November 20, 2022

I've just spent the last 3 days trying to sort out your pathetic product due to poor performance whilst playing MSFS. And oh would you believe another update from you and everything works fine. Why don't you check things work before issuing an update that I have no control over. Wasted time !!! As soon as I can get a hp reverb your **bleep** is going in the rubish bin

!!!

December 17, 2022

I am thinking same issues, Oculus Quest 2 will go to rubbish, value is = 0.  I am changing to HP Reverb 2.  I will never offer Oculus Quest 2 to anyone, it is absolutey a "Beta" system, it is not tested perfectly , making nervous and disappointment ! Lost money, lost trust, lost time !!!   

Participant
December 10, 2022

I just encountered the same problem.

My link cable is the one to blame apparently..

I checked my USB type C port with a USB 3.0 Flash drive and it works as it should.

Bought my Link cable on March 2022, so it should be still under warranty ?

The strange thing is that the cable wasn't damaged in any way... I use it for flying simulators and it sits only in one place - my  Sim RIG.

MetaStoreHelp
Community Manager
December 10, 2022

Hey there, ZZCheetahZZ! No need to worry, we've got your back and will do everything we can to find you the best solution. We'll be providing here the link for our fantastic support team to determine if your link cable is warranty eligible.

Let us know how it goes!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!