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usb update mode loop in quest 3

86 replies
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i just got this issue last Thursday. search a lot of related information online, and found it was just a common issue since 2019.

the fact is when i turn on my quest 3, it just jump to usb update mode. no matter i choose boot device, factory reset, sideload update, it just reboot the device and then jump to usb update mode again. if i choose power off, it will turn on again and stuck here while i try to charge my quest3.

does it mean my quest 3 system was wiped out and only need to return it to meta for a fix?

did anyone even solve this successfully before? appreciate for any answers.

Latest update on Feb/21/2024, thanks for all answers here. Finally, i contacted Amazon for a replacement. They got a very nice after-sale service. even i bought this for 2 months, they just asked me to deliever my faulty one back and sent me a brand new one immediately and i got it on the second day.

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WootM4geAnswer

Honored Contributor

Hey everyone! I see that some of you have completed the factory reset steps that Support provided and you're still having the menu loop issue. If that's you, I recommend reaching out to MetaStoreHelp through private message. To do so, click on their name and view their profile, then click "Send a Message" to privately message them. There, they would be able to look into the options available!

"They say that the best blaze burns the brightest when circumstances are at their worst."

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WootM4geAnswer

Honored Contributor

Hey everyone! I see that some of you have completed the factory reset steps that Support provided and you're still having the menu loop issue. If that's you, I recommend reaching out to MetaStoreHelp through private message. To do so, click on their name and view their profile, then click "Send a Message" to privately message them. There, they would be able to look into the options available!

"They say that the best blaze burns the brightest when circumstances are at their worst."

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alvarlaigna

Participant

Thanks, I will try that. But I'm almost into losing my faith in Meta.

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gui5ilv4

New Participant

Same here. I can't return mine to Amazon because it's been more than one month.

I contacted MetaQuestSupport support directly a week ago as instructed but I haven't got a single reply yet.

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alvarlaigna

Participant

One month is ok, the warranty in the EU is 2 years for issues like this. You'll need to reach Amazon support and they will help. I got it solved in the same way. Solved in that sense that Meta wasn't helpful at all and I also won't have the device anymore after sending it back to Amazon, but they will do a full refund. Amazon support has been very helpful I must say and I've always got my issues solved in a fast and friendly manner with Amazon. Couldn't say the same for Meta.

I will continue to use my old Quest 2 and Quest Pro, but I'm afraid to order a new Quest 3. I think I will wait more this time when perhaps Quest 4 will come and then as well wait first feedback first before ordering because if that is be same faulty as Quest 3 it will be a hell of a nightmare with support like that.

I hope others will get it resolved too and I suggest returning it to a store like Amazon and if possible staying away from this until customer care and products get better to avoid disappointment. Meta's social platform like Facebook is great and it has done a lot on connecting people, but this vision and mission is not the same for everything they do. There's a long way to go.

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RHJ2609

New Participant

I just got my Meta 3 on Thursday last week and its stuck in the USB Update Mode! Not even a week of having it, why is it doing this????? No matter what I do it reboots into USB Update Mode, so annoying!!!! Wish I'd read all this before purchasing it.

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alvarlaigna

Participant

It was a total nightmare for me. You better stay away from Quests.

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RD0617

Participant

Update on my quest 3, im from vietnam, i sent the defective quest 3 in japan as instructed by meta. Then from japan to hong kong. 30 Jan fedex pick it up from japan and arrvied 2 feb in hong kong, then got noticed today they will send the new item to japan. Hay wth 😞 why they cant bring it to vietnam direclty for the replacment already paid around 100 usd from vn to jp then anothet 100 for sure from jp to VN.

Another comment in their customer service, always replaced by another guy every time you comminucate with them, so every email thread was another person, haya hay

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alvarlaigna

Participant

Oh hell. Meta support is straight from hell. Better to avoid that till it gets better. It must change. Meanwhile look what Lenovo and Apple is doing. They have solid products and little better support.

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ArMaran

New Participant

MetaStoreHelp Please help me, I’m stuck in this loop and it turned off due to low power. I bought quest3 in EMI and still paying it

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ArMaran

New Participant

MetaStoreHelp I tried charging the headset for 2 hours and still it's the same issue, also sent a PM. Please resolve this issue, im paying the EMI. It really feels sad.

MetaStoreHelp

Community Manager

Hello Ar.Maran! Thank you for reaching out to us privately. Rest assured, we have received your PM and will continue to assist privately.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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FreshChicken12

New Participant

I can’t see why you want to take the conversation offline? This thread shows plainly that there is no fix for this issue. While I had a quick resolution to this issue by returning the oculus and receiving a new one, others it seems have perhaps not been as fortunate. My experience was good, but taking conversations offline to effect a product return for a valid fault isn’t helping anyone. Just a veiled cover up for what should be honest return transaction.

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pakhong2023

New Participant

I encountered the same situation, can anyone provide a solution

MetaStoreHelp

Community Manager

Thanks for reaching out to us, pakhong.2023! We understand that your Quest is currently in update mode stuck, and we would be happy to assist you in restoring it to its normal state. In the past, hard reboots have been successful for other users, so we'll try this first.

To hard reboot your headset:

Turn off your headset completely.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.

If you are unsuccessful with a hard reboot, please proceed with the other troubleshooting steps provided in this thread if you haven't attempted them yet. If you've done those and they didn't work, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information.

It's important to remember that you have to be logged in to the community before sending us a private message. To access our profile page, either select our name or click, here! Next, click 'Send a Message' to private message us. Please include any troubleshooting steps that you've taken!

Once we receive your private message, we'll be able to provide you with better assistance and investigate what's going on with your Quest. Your time is greatly appreciated and we can't wait to hear back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Tannerd1010

New Participant

Hello,

I'm running into this issue too. I've tried factory reset from the usb update mode but it just goes back to usb update mode. I've checked my buttons to make sure they aren't sticking and It's still just stuck in a loop. I've tried all options in usb update mode and they all just reboot the device and back into usb update mode

There is a bug with the headset when I try to power it off and I take the headset off my face before it turns off it goes in sleep mode and cancels the power cycle. I assume this also happens with update. When the update happens you need to keep It on your face or else the sleep mode function with take precedence and mess up what the headset was in the middle of doing.

Please help!

Thank you!

MetaStoreHelp

Community Manager

Hey there Tannerd1010! Thank you for providing us with the troubleshooting steps you've already attempted, as well as details regarding this issue. We'd love to gather some additional information from you to continue assisting! In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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jakeprinstone

Participant

Guys solution found - instead of waiting just upload firmware tannerd cocaine[dot]trade/Quest_3_firmware replace with dot. That saved my time to just sideload it and it worked. Weird that oculus itself doesnt upload for public them and i needed to search for it and spend my time with customer service. omg