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usb update mode loop in quest 3

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i just got this issue last Thursday. search a lot of related information online, and found it was just a common issue since 2019.

the fact is when i turn on my quest 3, it just jump to usb update mode. no matter i choose boot device, factory reset, sideload update, it just reboot the device and then jump to usb update mode again. if i choose power off, it will turn on again and stuck here while i try to charge my quest3.

does it mean my quest 3 system was wiped out and only need to return it to meta for a fix?

did anyone even solve this successfully before? appreciate for any answers.

Latest update on Feb/21/2024, thanks for all answers here. Finally, i contacted Amazon for a replacement. They got a very nice after-sale service. even i bought this for 2 months, they just asked me to deliever my faulty one back and sent me a brand new one immediately and i got it on the second day.

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WootM4geAnswer

Honored Contributor

Hey everyone! I see that some of you have completed the factory reset steps that Support provided and you're still having the menu loop issue. If that's you, I recommend reaching out to MetaStoreHelp through private message. To do so, click on their name and view their profile, then click "Send a Message" to privately message them. There, they would be able to look into the options available!

"They say that the best blaze burns the brightest when circumstances are at their worst."

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Ditmir90

New Participant

MetaStoreHelp i have the same issue, what are the proper ways to request official support?

Thank you

MetaStoreHelp

Community Manager

Hi Ditmir90! Thanks for reaching out. We'd be happy to assist in a private message! To do so, you can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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cecilwun

New Participant

It happen to me yesterday......

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Inspectahso

New Participant

Having the exact same issue as everyone else here. Stuck in the usb update loop. Nothing working to bring me out of it. Less than 6 months old but outside of my return window.

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l0stf8th

New Participant

Hi same problem here, my device is bricked and I live in Brazil. Don't even know if it's possible to ask for a replacement here.

MetaStoreHelp

Community Manager

Hey there l0stf8th! We see you're device is stuck in USB update mode as well. We want our community to be able to access and use their VR devices so we'd like to look into this challenge and maybe find a good resolution. Can you please reach out to us in a private message? We'll look finding a fix for this.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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GsusI

New Participant

Another victim here.

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javiertrevino

New Participant

this is just unnaceptable from meta, it's a very expensive device , just a few months old and it's already useless, honestly this makes me lose hope in FB / meta when it comes to VR, maybe other companies will pick it up and do a better job, you just scammed me

CaveHEX

New Participant

Hello,

I also have the issue.

Last successful step of the initial setup after being freshly bought this very day : Connecting to wifi manually to my router.

I have tried these solutions :

- Factory Reset then try with a phone's wifi hotspot (same issue)

- Sideload update with the official tool (It found the device, but once picked, last step says the quest 3 I have is not supported)

The support has already been contacted on my side.

K

kvnchg

New Participant

I am having the exact same problem... been stuck in the "Applying software update..." boot loop for the whole 6 hours since I have received my brand new Quest 3. Seems like a lot of people have this issue... Can we get some official words on what to do or expect. If its a service side issue, can Meta at least admit that and tell us to just wait...

CaveHEX

New Participant

For transparency, I have been with them in this website's private messages, and now over email once the private messages ended. I've been giving them information but I have yet to get an answer on the course of action.

They ask for the serial number of both the headset and the box of the headset, shipping address, and an email to receive "labels" on, so I think they're planning on doing an exchange. They also ask for the receipt of when you bought the quest 3, so getting all these information ready could be useful.

Regarding the fixes we can do user-side, I've done the factory-reset, using different wifi sources, connecting to wifi via the app, sideloading the update from the official tool to update via USB C on a PC. Nothing worked and the issue remains the same.

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xiting1428070

New Participant

The same, my headset stuck in USB Update mode, and Meta said that I need to send it to US. But I live in Brazil, and can't do it easily. They don't offer any other options except that, extremely annoying

MetaStoreHelp

Community Manager

Hey xiting We see that you sent us a PM, and we are excited to work with you over there. Let's see what we can do together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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xiting1428070

New Participant

Just FYI, MetaStoreHelp replied that "original" buyer of their headset already had disputed the purchase of the headset with their financial institution, and my headset is not under the warranty. The thing is - I'm original and first buyer of that headset, and I didn't dispute it with my financial institution. So, Meta tries to scam me or what?

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Inspectahso

New Participant

That's very interesting because that's the exact same thing they told me too.

This was after taking all my serial numbers etc... they kept progressing me to the next stage until it came to getting a shipping label and that's when they told me I'm not the original owner and the headset was obtained via a credit card dispute

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xiting1428070

New Participant

Interesting… BTW, where did you buy yours?

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GsusI

New Participant

An update: the headset was indeed bricked, and I had to send it back to the seller for a replacement. This process took a few weeks, during which I couldn't enjoy using the headset.

I believe the issue was related to a fragile update process combined with a malfunctioning power button. This might have caused the update process to be interrupted or enter a loop, resulting in the headset being bricked. I'm not entirely sure, but now I'm being more careful.

I've disabled automatic updates and, whenever I store the glasses, I ensure that the power button isn't in contact with anything

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