Wifi issue

Hey so earlier my quest 3 won't connect to Wi-Fi I've tried to but it keeps saying limited connection, then I factory reset it, and it didn't work so I restarted it but now it's stuck at the updating screen and I can't get off of it also it's not even updating because it has no wifi what do I do I've tried to talk to customer support but they wouldn't answer (I waited like half an hour) I filed a report cause if you press the meta menu button so many times it lets you and idk when I'll be getting a response does anyone know what I should do, also should I mention that I am connected to hotel Wi-Fi