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LastMohikaner
LastMohikaner
Inspiring
March 26, 2021
Solved

Oculus app not working / black window / rendering?

Hi guys,

I was trying to install the PC App today. The installation worked quite fine. The moment when the VR says to establish the link in the VR and the rest have to be done on the Computer, my Oculus App starts.


This is how it looks like: https://imgur.com/z4qgqiZ

I've updated the NVidia graphics driver and repaired the Oculus app. What else can I do? My firewall is off and there is no Virus Defender installed, the active Virus control from Windows is off.

Thanks

EDIT: Reddit Thread with official oculus support statement: https://www.reddit.com/r/oculus/comments/mdhl4q/grey_screen_indefinitely_during_software_setup/

EDIT2: Use Oculus Tray Tool to restart or kill the service, works fine for me, while troubleshooting back and forth.
Download Link here: https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/

EDIT 3: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

      LastMohikaner
      LastMohikanerAnswer
      Inspiring
      March 26, 2021

      We have a solution guys. Strikekat from discord posted a zipped file to downgrade the client version and it works!

      1. You will need to download this file: https://drive.google.com/file/d/1dprJ7QxIzyzb4jZC-H-fQ_sRzOVCFA62/viewI have downloaded it myself, its around 580MB.
      2. Then, use something like Oculus Tray Icon (https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/) to kill the oculus service.
      3. Then replace the files in your C:\Program Files\Oculus\Support folder with those from the zipped file and voila!
      4. After that, restart oculus app and it should work.
      5. After the full setup process, you might need to uninstall and install it again to have the latest version! But then it should work properly!


      EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

       

      Discord Group: https://discord.gg/VqWGGNBTzk


      Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg

      Thanks again to StrikeKat!


      View in thread

      158 replies

      Show previous replies
      FlavoryCheese
      Participant
      March 26, 2021

      ive put a ticket in but no telling how long that will take, really dumb that i cant play any of my pc vr games when i just bought a pc so i could.......

       

        gavin91
        New Participant
        March 26, 2021

        Facing the same issue as well...

          FaZeM6LK
          Participant
          March 26, 2021

          i bought the rifts s yesterday. When i got it i downloaded the oculus setup and when i picked my avatar this happened to me https://imgur.com/gallery/CLXgBxI i have been trying for hours to fix this with nothing working. hope this gets fixed

            DehoVR7
            New Participant
            March 26, 2021

            yeah its happening to me too. the grey screen of death,

              Conquestaxe
              New Participant
              March 26, 2021

              https://www.reddit.com/r/oculus/comments/mdhl4q/grey_screen_indefinitely_during_software_setup/

              No solution in the thread, but they state they are looking into it at least.

                1999pengpeng
                New Participant
                March 26, 2021

                same issue

                  kikoresendes
                  Participant
                  March 26, 2021
                  • Check if the pc app you installed is the right one. You have the pc app for Quest, Quest 2, Rift, Rift S, ...
                  • You can manually check if the oculus is missing any update through the mobile  app or headset.
                  • Check if the windows 10 is updated.
                  • Check for you pc compatibility regarding the oculus device you are using.
                  • Remove all unnecessary devices from your computer and try to plug the oculus directly without using an adapter. This is because sometimes there isn't enough power reaching out for the headset.
                  • You can always send your log files and acc information (email associated with your oc acc) and they are fairly quick with the answer. I believe you also have german support.
                  DehoVR7
                  New Participant
                  March 26, 2021

                  The app turns grey immediately after you login to your oculus and its not even connected to the quest yet.

                  so pc compatibility doesn't matter at this point.

                  windows 10 always auto updates so I don't see any connection to the problem.

                  Every one of us has the same problem across the board so the oculus application is the problem not our PCs.

                    Mrlazy420
                    Participant
                    March 26, 2021

                    is this from a new software update or something or has this grey screen been happening to people forever? I just got my oculus today

                    FaZeM6LK
                    Participant
                    March 26, 2021

                    it seems this problem is recent

                    Jags13
                    New Participant
                    March 26, 2021

                    Same problem, i did the windows update. Try to uninstall and re install the app. It doesn't work.

                    I dont think about the problem come from my PC.

                    Config; Intel Core I9

                                 RTX Geforce 3090

                                 64 Gb Ram

                      Mrlazy420
                      Participant
                      March 26, 2021

                      Dang. Yeah its specifically after choosing a profile picture on new setup. Can't find any topics on Google talking about it. I had to come to support forums to find all these people having the same issue.

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