Inspiring

Solved

Oculus app not working / black window / rendering?

158 replies
103078 views

Hi guys,

I was trying to install the PC App today. The installation worked quite fine. The moment when the VR says to establish the link in the VR and the rest have to be done on the Computer, my Oculus App starts.

This is how it looks like: https://imgur.com/z4qgqiZ

I've updated the NVidia graphics driver and repaired the Oculus app. What else can I do? My firewall is off and there is no Virus Defender installed, the active Virus control from Windows is off.

Thanks

EDIT: Reddit Thread with official oculus support statement: https://www.reddit.com/r/oculus/comments/mdhl4q/grey_screen_indefinitely_during_software_setup/

EDIT2: Use Oculus Tray Tool to restart or kill the service, works fine for me, while troubleshooting back and forth.
Download Link here: https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/

EDIT 3: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

LastMohikanerAnswer

Inspiring

We have a solution guys. Strikekat from discord posted a zipped file to downgrade the client version and it works!

You will need to download this file: https://drive.google.com/file/d/1dprJ7QxIzyzb4jZC-H-fQ_sRzOVCFA62/viewI have downloaded it myself, its around 580MB.
Then, use something like Oculus Tray Icon (https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/) to kill the oculus service.
Then replace the files in your C:\Program Files\Oculus\Support folder with those from the zipped file and voila!
After that, restart oculus app and it should work.
After the full setup process, you might need to uninstall and install it again to have the latest version! But then it should work properly!

EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing

Discord Group: https://discord.gg/VqWGGNBTzk

Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg

Thanks again to StrikeKat!

Show previous replies

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jamesfloyd9279

Inspiring

Here they are...

https://www.dropbox.com/s/8luu1qfn9rypxcm/OTTSetup_0.86.8.zip?dl=0

https://www.dropbox.com/s/g8tpv3zfxqbz3g1/Support.rar?dl=0

i7 3770K, 32GB 1600mhz ,RTX 2070 OC 8GB, GA-Z68XP-UD3, Inateck KU5211 3.2USB Adapter, 1TB MX 500, (x3) Mushkin RAW SSDs, Antec 650w PSU Quest 2, X56 HOTAS, TrackIR 5 Pro, Win 10 Pro 20H2 19043.906

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Anonymous

Thank you very much james

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Jayden200997

New Participant

Tells me to make A Oculus password since I logged in with Facebook. I click okay to get the link, but it is never sent. Anyone else getting this ?

J

jamesfloyd9279

Inspiring

Check spam/junk folder in email.

i7 3770K, 32GB 1600mhz ,RTX 2070 OC 8GB, GA-Z68XP-UD3, Inateck KU5211 3.2USB Adapter, 1TB MX 500, (x3) Mushkin RAW SSDs, Antec 650w PSU Quest 2, X56 HOTAS, TrackIR 5 Pro, Win 10 Pro 20H2 19043.906

K

KylanArcher

Participant

Could you please provide another link to the download files? It looks like the google drive and mirror ones have been used too many times. Thank you!

S

SebaskiBKK

Participant

Yesterday I also couldn't download it on PC for same reason. But it let me download it on smartphone and later I copied it to PC by cable.

K

KylanArcher

Participant

I was able to download the file onto my phone, transfer to to google drive, then download it onto my PC. I then drag and dropped the “support.rar” file into the oculus support file. I used task manager to kill all oculus activity. But when I opened it up I still got the grey/black screen. I also tried uninstalling and reinstalling but that just made me have to repeat all of the steps again since the files are now gone. I must be missing something here.

E

Euphoria1

New Participant

I followed all these steps and uninstalled it and reinstalled it, but still it shows a blank screen

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LuLuLemonz

New Participant

I still haven't been able to get it to work either.

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JaltsJuh

New Participant

Hi, you must rip the rar-file and put it In oculus folder. Before that rename existing support file to oldsupport. Then after registration remove the new support file and rename oldsupport back to support. No reinstall needed that way.

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LuLuLemonz

New Participant

So I'm not tech savvy, can someone explain this process in further detail step-by-step. I'm doing something wrong. Thanks!

LastMohikanerAuthor

Inspiring

Join the discord server: https://discord.gg/mXapKtsj there are already a lot of people who helping out each other!

C

chriscjperry

New Participant

Still not working sadly... I downloaded the support.rar file, and I used 7Zip to extract the files on Windows. I then used task manager to kill some remaining Oculus processes so that I could delete the support files, and then replace them with the files I extracted from the download. This got me past the PFP selection. On the headset selection there was no Quest 2 option, just the Quest. I've selected that but they when I try to enable to link nothing happens, it just switches back to the normal Quest 2 menu. Any ideas?

LastMohikanerAuthor

Inspiring

Chris, from what I can see you didnt update the files in the oculus support folder. You need either do this or just reinstall the app now, which wont cause any issue as you are already past the registration process.

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chriscjperry

New Participant

I did update the files in the support folder - I extracted the new files, deleted the old ones and then moved the extracted files into the support folder. Should there be a Quest 2 option?

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