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weasel47
Inspiring
February 17, 2017

Oculus Debug Tool can't connect to service / HMD

When I try to run the Oculus Debug Tool, I just get an error message that says:
Unable to connect to service, or an HMD isn't connected.

What am I doing wrong?  An HMD (CV1) is connected, and Home is running.

    66 replies

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    SAOKirito
    New Participant
    June 29, 2017
    I was having the same issue when I was logged in under my non-admin account, even though I still ran everything as admin. Once I actually switched over to my admin account, it started working properly.. 
    pa1ner
    New Participant
    July 20, 2017
    Omfg
    viperajb
    New Participant
    July 21, 2017
    so what is oculas doing about it, hundreds of people saying the same thing but no reply as to a fix can we have an update pls,
      BladeRunnerK
      New Participant
      September 7, 2021

      Having the same issue! No resolution since this thread came on. Wow. 

      icekrystal10
      New Participant
      January 16, 2022

      I had the same error message.  I had to run the tool from this path: Program Files/Oculus/Support/Oculus-Diagnotics, then open Oculus Debug Tool.  

        TomCgcmfc
        Honored Contributor
        December 30, 2023
        icekrystal10 wrote:

        I had the same error message.  I had to run the tool from this path: Program Files/Oculus/Support/Oculus-Diagnotics, then open Oculus Debug Tool.  

        Yes, go there and as long as oculus runtime services are running (check with windows task manager, services tab) you can also right click on this and create a shortcut on your desktop.  That's what I do because it makes it easier to call up.

        If you cannot callup ODT then maybe try downloading the Oculus desktop app from the meta support website and run a Repair.  

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