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Inspiring
February 17, 2017

Oculus Debug Tool can't connect to service / HMD

When I try to run the Oculus Debug Tool, I just get an error message that says:
Unable to connect to service, or an HMD isn't connected.

What am I doing wrong?  An HMD (CV1) is connected, and Home is running.

    66 replies

    New Participant
    April 2, 2017
    I'm getting an error loading the "OculusDebugToolCLI" tool.
    ERROR: Unable to start debug session, retrying...

    The Oculus tray tool was working fine until I set it to load Oculus home on startup and close tool on Oculus home shutdown.

    I don't have any options, "show Application" isn't opening so I can't untick "load on Windows startup"

    So I basically can't uninstall the Oculus tray tool it seems.

    Tried setting the "config file" to the settings of the "config_template" and no joy...

    Was loving this tool up until this point. So many great features!

    New Participant
    April 2, 2017
    Yay just fixed my error. Just read at the end of the "UserGuide.pdf"

    Clearing all settings to default
    If you are having issues with something acting weird, you can try and reset a few settings to default. This is done by first closing Oculus Tray Tool and then deleting the following folder.
    C:\Users\<YourUsername>\AppData\Local\ApollyonVR
    This will reset the following.
     Window positions
     Windows sizes
     Custom phrases for Voice commands
     Selected Voice engine
     Selected callback voice
     Saved CPU ID

    Then set the config template to defaults and turned off "start Oculus home on tool startup".

    Seems to work fine now.

    New Participant
    April 5, 2017
    same problem here and i agree  brando416 such basic super sampling settings should be part of oculus home 
    April 28, 2017
    Same issue.
    Up and Coming
    May 5, 2017
    Same Problem here, any fix ?
    Participant
    May 9, 2017
    same
    Up and Coming
    May 22, 2017
    The Oculus Debug Tool moved from the SDK to the runtime. The new location is Program Files\Oculus\Support\oculus-diagnostics\OculusDebugTool.exe.
    CV1 and Touchs + 3 sensors From: Argentina
    Participant
    May 23, 2017
    same here with the new tool in the diagnostics subfolder
    Error MsgBox containig "Unable to connect to service. Error Code: -3003 Version: &s"
    New Participant
    May 23, 2017
    so frustrating..
    New Participant
    June 9, 2017
    Oculus, are you guys going to address this or ignore and hope users will give up? I'm aril waiting  to get decent graphics on your headset.