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New Participant
December 28, 2025
Solved

Unable to edit world any longer

  • December 28, 2025
  • 3 replies
  • 130 views

I have been editing a world I created. I was able to publish the world as well without any issues until today.

Today, I added pose gizmo to some couches. When I tried to publish the world, it said it couldn't because the world contained pre-release features. The only thing I added was the was the pose gizmo.

So, I tried deleting the pose gizmo and was still unable to publish the world.

Now, when I try to edit the world again, I get an Unable to Travel error. I tried restoring from a few of today's and yesterday's backups and I get the same error. When I try restoring a backup from Dec 25th, it loads but the world is blank.

I can preview the world just fine and it shows me the latest changes. 

I've tried cloning and I've tried creating a new world and importing to it. Nothing works.

How do I fix this?

 

Best answer by eshakm2024

Hi somedude_2022​ , 

Try this link here https://metahorizondevelopers.atmeta.com/s/ 

 

More info located here Access Direct Support Through the Developer Support Portal | Meta Community Forums - 1355930  

3 replies

SeeingBlue
Honored Contributor
December 29, 2025

Submit a Zendesk  ticket with as much detail as possible regarding your issue. 

Upcoming Events : Performance Pro - UI Unleashed - Building Responsive & Performant Interfaces Thursday June 19th 5:00 PM PT - Register June Programming Calendar
New Participant
December 29, 2025

Thanks, but that link sends me to Meta Horizon Creator Support and none of the links let me open a ticket. When I click "Submit a Request" it sends me to my developer's dashboard on the web, which doesn't have links or buttons to submit a support ticket.

The alternate instructions are just as useless. It suggests going to Account -> Contact Us to submit a ticket, except that doesn't exist.

Is there a straightforward link to open a ticket?

eshakm2024
Community Manager
December 29, 2025