Participant

Question

Worlds Desktop Editor installed from the website is Not opening

44 replies
3479 views

Hello,🖐

I installed the Worlds Desktop Editor from the official website, and it was working fine initially. I downloaded it the day before yesterday and was able to use it for about a day without any issues.

However, now when I try to open the application, nothing happens. It seems like it's attempting to launch, but it doesn’t fully open, I am stuck on a black screen. Before this issue started, it repeatedly prompted me to log in—despite already being logged into Facebook.

I’ve tried restarting my PC, uninstalling and reinstalling the app, and checking for updates. I also installed the version from the Link store, which launched successfully, but it didn’t log me into my account nor did it prompt me to.

I’ve searched through the forums and tried the suggested solutions, including making sure my drivers are fully updated, but the problem still persists. Any help or guidance would be greatly appreciated.🤙

Thank you.

desktop editor

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JamesysaurusRex

Participant

Hey, I had this problem. I installed c++ restarted and worked fine. https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

StephenS1379899

Inspiring

Still broken as of today.

Funny thing, opening the quest link version now tells me to go download the standalone version.. which doesnt work 😄

JamesysaurusRex

Participant

Have you fully checked the system requirements? Maybe when the program was updated they removed the support for certain GPU’s or other hardware. I know that I cannot run on one of my computers but I can on the other.

Amberlicious595

Participant

Yes. Have an ongoing support ticket about this issue and sent them my system specs. They said it should run.

Funny thing is, my new PC (that it doesn't run on) is supposed to be better and has win 11 but my laptop (that is DOES still run on) is older and has win 10. Wonder if that has anything to do with it.

But like I said b4, it worked on thePC fine when I first got in a month ago.

Live Long and Prosper \\ //, Amber

S

soksovanrith

Inspiring

This issue still not resolved

M

metajorgen

New Participant

I have the same issue and as Stephen describes earlier; when I use the Link version I get a prompt that tells me to go download the standalone version. The Link Desktop Editor won't open either.

Amberlicious595

Participant

I got all excited when I saw an update ready to download through link....but now I get an error code instead of the app even launching to freeze. Standalone still doesn't work either

An unexpected error occurred. Please try again later. (OVR25027186)

If this issue continues, please visit Meta Quest Link Support to get help.

Package facebook-vr-facebook-horizon failed to launch app. (1971014)"

Live Long and Prosper \\ //, Amber

TechDigital

Participant

PSA: FIXED ON VERSION v219.0.0.7.653

Amberlicious595

Participant

Still doesnt work for me

Live Long and Prosper \\ //, Amber

StephenS1379899

Inspiring

Confirmed working in 219. YOU MUST DOWNLOAD INSTALL IT WILL NOT AUTO UPDATE,

download here

LOVLTTRSAuthor

Participant

Tell me why, I reset(wiped) my pc for a brand new start, and redownloaded everything, now BOTH platforms are black screen, not only that before I had reset my pc my assets in the worlds i wa creating kept disappearing to triangles with exclamation points, this is getting frustrating, if it not one thing its another.

BenSH

Community Manager

For the black screen issue, please try downloading the latest VC++ - https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 . It is likely not installed on your fresh PC install.

The Triangle error is related to scripts in your world that are attempting to swap textures too quickly. When this happens, you may experience a rate limit on your account. Please take a look at the scripts in the worlds you were editing just before experiencing the error and check the frequency of any texture swaps. Once removed, your textures will begin loading normally again in roughly 24 hours.

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LOVLTTRSAuthor

Participant

Thanks for the input! But would this affect me outside of the World Creator? Because I went to go play some meta games and I was still seeing exclamations 😳

Rayden4000

Inspiring

Got a similar issue today where the desktop editor just stays on the black screen infinitely. From the 30+ times I tried to close and start the software again only 1 time it opened correctly. Maybe tomorrow it'll work again like it did before.

Rayden4000

Inspiring

The editor starts again as normal, not sure why it didn't work yesterday. Only thing I can think of from my side is that it was a very warm day ☀️ maybe overheating the CPU and GPU.

LOVLTTRSAuthor

Participant

Im not sure what's triggering it to come back so randomly, but again im back to normal on the loading on both platforms 👾👾

SeeingBlue

Honored Contributor

Some users are reporting success by deleting this folder: C:\Users\<YOUR_USER>\AppData\LocalLow\Meta\Horizon Worlds

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