Troubleshooting

Dear [Support Team/Meta Team], I am experiencing an issue with the time zone configuration on Meta smart glasses in Kazakhstan. When I ask the device, “Hey Meta, what time is it?”, it responds with 13:00, while the actual local time is 12:00. This indicates that the device is using UTC+6, but the correct time zone for my location should be UTC+5. Could you please advise on how to correct this time zone setting or confirm if this is a known issue? Thank you for your assistance. Best regards,Ernur **     [edited for privacy - this is a public forum]

I’m experiencing an issue with my Meta Ray Ban Skylers: the speaker audio and Bluetooth aren’t working after just a few weeks of use. It’s frustrating because these glasses has prescription, which was quite expensive. I’ve tried all the troubleshooting steps five times, but it’s been a complete waste of my time.Now, I’m forced to send them back for repairs. Ray-Ban, you need to improve your testing process. For the price people pay for these glasses and the additional cost of adding prescription lenses, this is a huge disappointment and inconvenience.There should be technicians at the store to assist with issues like this. Additionally, there should be someone who can experience the problem firsthand to help on the phone. My experience calling a customer representative was terrible. They didn’t know what they were talking about or doing and couldn’t provide me with any guidance.This is a significant inconvenience, and now I have to send back my expensive glasses. I need to see for myse

Based in the USAIm running Strava from my Samsung Ultra 25 to Meta AI app and Oakley Vanguard glasses. I'm able to select cadence, heart rate etc.. but I can't save. The save button  is visible but sort of grayed out for my videos to layer stats. I've reinstalled the Strava app five times I've cleared my Chrome cache, I factory reset the Oakley Vanguard glasses all five times. I've rebooted my phone I've re-authorized Strava on the phone to connect to the Oakley glasses or The Meta AI app I may say and nothing. Lastly I have set the Strava app to "Allow in the physical activity permissions".  

Almost every time, the autocapture feature on my Meta vanguard glasses automatically stops working after I start running or cycling for about 2 to 3 kilometer(some times at 5 or 6km). The Meta glasses fail to read data from my Garmin watch, such as heart rate or speed. On the watch, the Meta AI icon changes into a blue IQ icon, similar to the one in the Garmin Connect app, with yellow ellipsis dots next to it. At that point, the autocapture function no longer works, and when I ask the Meta glasses by voice, they respond that they’re unable to read the relevant information. My watch is a Garmin Forerunner 965 system version 26.08, my phone runs on Android, and my Meta Vanguard glasses are on version 17. 

Dear Meta Team, I hope this message finds you well. I am writing to kindly request the addition of Kazakh language support to Meta AI on Meta Ray-Ban smart glasses. Kazakh is spoken by 20 million people, and enabling this language would significantly enhance accessibility and user experience for a large community. This feature would make Meta products more inclusive and appealing to users in Kazakhstan and other regions where Kazakh is widely used. Since Kazakh language is already supported in Meta AI on WhatsApp, I believe it would be relatively easy to integrate it into Meta AI for Meta Ray-Ban glasses as well. Please let me know if there is any way I can assist or provide additional information to support this request. Thank you for considering this improvement. I look forward to your response. Best regards,Ernur *** [edited for privacy - this is a public forum]

Hi, I don't have Garmin on my Meta AI app and I have restarted the app, deleted the vanguard a couple of times in the app and still don’t see the garmin in the App Connections area. I am in Puerto Rico and bought them hear in Oakley store.  

Yes. They are charged to 100. In the app before “forget device” from Bluetooth list as I wanted to reconnect them. Charging case plugged and unplugged type c cables 3-5 times quickly to reset. Glasses. The common turn it of hold the shutter and turn on trick that works every other time does not. Matter of fact no leds flash. Only time now that it flashes ANY color is a white light while it’s inside the glasses and only while holding the shutter button. Blinking white light. Glasses inside the case. Lid open. Holding shutter button. I’ve watched many videos. Nothing has worked. I stopped using them 3 days ago. Yesterday I pulled them back out. Didn’t work. Thought maybe they didn’t charge. Nope. Not the issue. No lights on glasses. When I dock back into glass case for charge steady orange light comes on. Then disappears after 10 seconds or so. No other light comes on. please help. 

Suggestion: I have a hard time reading textbooks, and recently I have been using Meta AI to read a page to me (which is helping me a lot), however, it would be cool to have a dedicated way to have Meta AI read the book out loud without having to cover a previous page for it to capture the next page. 

Hi everyone, I recently bought some Oakley Vanguards to use while training and sync them with my garmin but when I try to connect them the garmin option doesn’t show up under app connections. Any help would be appreciated.  

New here and enjoying Meta glasses. Question about my connection. I have wifi disabled, but bluetooth tethering enabled in my connections  Tried making a call with glasses and went directly to phone. Meta said (calling Joe on phone)  I suspect a connection setting is issue. I guess question would be are calls only able to be made while on wifi network?  Thanks

Hello everyone, I cannot settle 60 FPS on my Rayban meta 2, i have only 1080 30 fps and 3k 30 fps, I don’t have the option on the Meta ai app, my version is 20.0. please help me !

I updated to software version 21 on my Meta AI display glasses, forced a restart of the glasses, forced a restart of the Meta AI app on my Samsung Galaxy Fold 7 phone and am seeing the handwriting feature working correctly with this new release, but I don't see the Conversation Focus option in the glasses tab of the Meta AI app. If I say Hey Meta, turn on conversation focus, it responds with Conversation focus is not available on your glasses. I updated my glasses to software version 21 and am enrolled in the Early Access program. Why is this not working?

Hi everyone,I just got my new pair of metal display 2 days ago!!But I’ve noticed something strange with my device’s battery performance. After just a 15-minute video call, the battery level drops from 100% to around 40%. This seems way too fast for such a short session.Has anyone else experienced something similar? Could this be related to a recent update, overheating, or maybe a background process consuming too much power during calls?I’d really appreciate hearing about your experiences or any troubleshooting steps that worked for you.Thanks!

Hello, I am still on version 18 for my Meta display. As an electrician, that works with their hands, I purchased the Meta Ray band displays with the intent to fill my work with the hyper lapse feature, as well as the slow motion feature. As I understand it, only half of the owners of Ray ban meta displays or Ray Bay metas have the hyper lapse feature available. This is fine, although, I am unable to respond to text by drawing on my leg as well. When I purchased these glasses, I was told that they would be updated regularly by Meta. Now I am concerned that Meta will not be updating the glasses, but rather release new glasses instead of working with what they already have. Is there any timeline for any updates? I really do enjoy the style and the idea of the glasses, but very few of the features that were advertised to me are even available. I create content daily, and I have to bring my videos into an editor in order to speed them up. I would really like to do this native of the glasses

Case no green light, only amber even after several hours charging. Tested other usb c cabels and chargers but no charge. And no blue light for paring not even after factory reset. So problem with both case and glasses.

I updated to V21, and I don’t have any of the new features listed.  Furthermore, now a lot of the settings are disabled.  I have tried a factory reset and still the same issues. 

The audio of my HSTN stopped to work.I have already done a factory reset.Full charged.In the app shows a message that the audio will not working until the speaker are fixed.   

I'm constantly getting a speakers aren't working notification, I can't force restart the glasses. When I attempt, I get no red light, it's like they just power on. I tried factory resetting them but when I press the button 5 times nothing happens, certainly no orange light. And the latest is that it seems like they're on a loop of restarting. It will flash white, finish with green and then the speaker notification over and over.

I signed up for early access on my display glasses and neural band and received an update alert that there were new features for handwritten responses and teleprompter. I updated my band and glasses, but I am not able to access handwritten responses in either Messenger or WhatsApp. The options to answer are still just video call, audio message, dictate or photograph. How do I get this working?

I'm trying to use the translate feature pn my Meta Raybans. 1 how do I download the software for this feature? 2. When I touch Translate on the app the app crashes  

Case won’t charge only amber light. And can’t get it to turn blue.

I bought brand new Rayban Gen2 Meta Ai glasses this weekend. My partner was setting the glasses up for the first time and within 5 mins of use the glasses overheated whilst he was doing so and connection completely stopped. Keep in mind we were inside our air conditioned home at night time. The battery went from 100% to 29% within minutes and kept draining whilst we had the glasses sitting under our air conditioning waiting for them to become usable. Do I need to send these back as faulty? They have never been used! 

Hello,I would like to add Japanese to the simultaneous translation feature, but this language is not available...Is there a way around this problem?Or are there plans to add this language in future updates?Have a great day.Best regards,

I successfully paired the meta display glasses. But when I come to the next step with the neural band, I press the button 3 seconds, it vibrates and starts flashing white quickly. The app detects the band and starts pairing. But, instead of starting to flash white slowly as the app shows, it just turns off. And then, the app shows an error. Heeeelp!

Soni just received my meta displays  and I haven’t received to latest update. My glasses are still on 18.1  I’ve tried force restarting them several times. I’ve reset them a could time. And reinstalled  the phone app on my iPhone and it still say the glasses are up to date. Any ideas on how to fix this issue