Troubleshooting

Hello - when replying to a text message, several times a day at random Meta will say:Meta - “message to X says blah blah blah, ready to send?”Me - “yes”Meta - “message to X says blah blah blah, ready to send?”Me - “yes”Meta - “message sent” I can’t find a pattern, I always speak clearly and it tends to work on the second try. Anyone else have this issue? This has happened across two pairs of gen 2 glasses paired with an iPhone 17 Pro Max. 

Anyone have Alany idea when this will roll out to everyone?Rayban, gen2I have early access and on v20…  

Anyone using iPhone able to get their contact Nicknames to work with Rayban Meta Gen 2?

For the past two years, I’ve been saying “Okay Meta” as the wake word on my Ray-Ban Meta smart glasses — and it’s always worked perfectly.After updating my Gen 2 Wayfarer to version 19.1, though, the glasses no longer respond properly. The LED lights up and you hear the activation sound, but it shuts off almost immediately. Say “Hey Meta”, the official wake word, and everything works as normal.When I switch to my Gen 1 Headliner, “Okay Meta” still works fine with version 19.1.Has anyone else noticed this change?It may be that Meta was previously more liberal in recognising slight variations of the official wake word, and that the Gen 2 firmware is now stricter in how it maps and processes them.After updating to v19.1, I thought I’d broken Meta Assistant functionality. Relieved I tried a slightly different wake word — more by accident than design!I’m having to unlearn a habit built over the past two years. With the wake word change, saying “Hey Meta” instead of “Okay Meta” feels unnatu

It’s the exact same. I don’t get it. 

I’m experiencing a bug where the Restyle progress screen remains stuck at %0. even though the render actually completes in the background. When the process finishes, I receive a notification, and I can open the final video from the notification without any issues — but the in-app UI never updates and stays at 0%. Meta rayban gen 2.  

Saya mengalami masalah saat membuka Meta AI dan mendapatkan pesan seperti ini "Berdasarkan informasi yang Anda berikan, Anda tidak dapat menggunakan Meta AI"Dapatkan seseorang membantu saya memecahkan masalah ini?Tolong!

I lost my glasses in the case, however at home I randomly get a case is low battery message pushed to my phone. Does that happen only if they are in a 30ish meter range? Also this morning it showed connected on my app showing the battery percentage of the glasses and low battery on the case, however I haven’t been able to get the Bluetooth to connect since. Could these be lost in my home? 

I have registered for the early access program for the live AI feature. I also received a notification in the app that tells me to take one more step to start using this feature and when I tap the notification it takes me to the settings but there is no button or slider or anything to enable live AI.Has anyone experienced similar issues or can tell me where to activate the early access feature? Or did it already drown in the new updates since the freature is ready for late access or general access within the next few months?

Hi folks,My Meta Ray-Ban Gen 2 have just updated to software version 20.0.The update description just says "bug fixes and performance updates".As someone who works in tech, jumping whole integer (19 to 20) in software version numbers usually signifies a large update.Sadly, I still don't even have the features that were supposed to be in 19.2 - hyper-lapse, longer video recording etc. What. Is. Going. On. Meta?

So around 2-3 months ago I think my meta glasses were damaged by water and they havent been working since. The case itself is charging, but the case never goes green no matter how much i charge it it always has the orange sign. My meta glasses don’t seem to work at all. I tried calling local repair shops but they seem to have no idea of these glasses. If anyone knows how I can fix this please let me know. I think I have to remove everything and try and deep clean the insides of the glasses but not sure on how to do that either. Help would be much appreciated 🙏🏼 

Hallo. kann mir jemand helfen um meine rayban Meta Brille zu tauschen. Habe sie gestern geliefert bekommen und sie ist defekt. Beim Support kommt andauernd das ein Fehler aufgetreten ist und ich es nochmal versuchen soll. Gibt es eine Mail Adresse oder Telefonnummer ? vielen Dank. 

I selected Video-first and it works the first few times I use it, then all of a sudden it hear the snapshot sound. I go back to the setting and it’s still set as Video-first, so I toggle to kind of refresh the setting and it fixes it temporarily…Anyone have a fix?

I went to my scheduled appointment in Houston. Tried the device and got very excited about it. When I said that I wanted to buy it, the frustration started: 1. There is a waitlist, 2. They are not authorized to sell the device with prescription, 3. I would have to fly to either Dallas or San Antonio to order prescription lenses, 4. The device can not have progressive lenses, 5. Lenses cannot be polarized.i wish I knew before hand so I would not have wasted my time. I have an advice to Meta: Only release a product when you can fulfill demand. BTW this is not my first bad experience with Meta. I am an early adopter of gadgets and have a ray ban stories that no longer connect to my cell phone and I can’t find out if there is a possibility to have it fixed because I was told the company stopped supporting those. I really hope they do better in the future!

Hi When I started auto capture, all the photos and videos are nicely grouped into 1 sessions, and meta Ai will create a compilation. But if you didn’t started auto capture, there is no way to create the session or compilation, and my photos are scattered everywhere. the request is to create a session on demand and move the photos inside the sessions within the Gallery thank youfrank

Hello everyone,I recently purchased a pair of Meta Ray-Ban Gen 2 smart glasses (prescription lenses) from Walmart. However, I’m facing an issue where the glasses do not power on or charge, despite following all recommended steps.Here’s the situation:The charging case works correctly: when plugged in, the case shows the yellow LED indicating it’s charging.When I place the glasses in the case:No LED appears on the glasses.The case sometimes shows a red LED when open.I have tried:Using the original iPhone 20W wall chargerChecking and cleaning the charging pins on both the case and glassesEnsuring the glasses sit properly in the case with magnets snapping in placeAttempting the long reset method (pressing the side button for 20–25 seconds)Despite all this, the glasses remain unresponsive.Additional details:Glasses have prescription lenses installed.The box was sealed when purchased, so this is the first use.I’ve tried multiple cables and wall sockets.Power button on the glasses is the slid

Hello,i cant Connect my meta Oakley HSTN to Garmin/Strava. The apps are not available in Meta AI App. On the Meta website, this fonctiunality is announced to be available for the Meta Oakley HSTN can you please help ?

I recently bought the Meta glasses from Florida USA, but I am unable to use the most optimal feature or prompts like “Hey Meta , Whats in front of me”. I am flying in and out of the country often too. The error command i hear is that its not available in your region . Please someone help me fix this issue. 

I have the preference enabled in my settings  so that I can continue a dialogue without  repeatedly saying " Hey Meta"and  it has been working fine until the last week. It is frustrating because I can't  continue a conversation. Anyone else having this problem.  

Hi everyone!Just sharing my experience with the Ray-Ban Meta Gen 1. This is my third pair because sweat keeps damaging them on hot days—I’m a landscaper and sweat a lot. Hopefully this feedback helps for future hardware.Love the product. —Bruno

The neural band constantly disconnects at random. I can't help but wonder if its a Bluetooth issue with Android. My phone is running version 16. Is there a difference in how the band connects to Android vs iOS? Do I just have a bad neural band?

After an update at the beginning of this year, I lost function on my glasses to use Hey Meta, people couldn’t hear me on phone calls, but I can hear them, and I don’t get announcements of new messages nor can I send messages through my glasses. It’s been extremely annoying as that’s most of the function I personally use them for on bike rides. I’ve tried everything, I called support and they were rude and didn’t offer any help at all. I went into a store recently and they repeated all of the things troubleshooting says of unpair and pair, force restart, factory restart, nothing is helping.  Can you please help me? 

So I have noticed after close to a week of day to day use that the glasses will go to sleep and when I double tap my thumb to middle finger they will chim and work but if I am listening to music it will pause and glasses will go to sleep only way to fix it to turn off band and glasses off and back on and off still doing it i unpair them both and pair again help me please 

My Oakley HTSN glasses was working fine until the most recent app updates. Now every time I ask a question it responds with "feature not available in your region" Anyone has the same problem?

I was sent a email last week for a $100 off meta glasses but it never worked because i clicked on it immediately. When i contacted customer service they told me it was sent in error but i think i should still get some type of discount at least...