AI Glasses

The neural band constantly disconnects at random. I can't help but wonder if its a Bluetooth issue with Android. My phone is running version 16. Is there a difference in how the band connects to Android vs iOS? Do I just have a bad neural band?

Hi guys!First off, I love the Meta Raybans! I bought it for my mum who is blind, and it's been so amazing for her in so many ways (Whatsapp integration, calls, listening to youtube etc).However, something that disappointed me was finding out that Live Ai functionality isn't yet available in my country (Singapore). It was actually the main reason why I bought it, as it would give her so much more independence in her day to day life. Would love an answer (ideally from the Meta Team) if anyone knows what's the progress of rolling out Live Ai to Singapore. It's been almost a year since we bought it, and we are considering buying more pairs once this is addressed. Thank you :) 

After an update at the beginning of this year, I lost function on my glasses to use Hey Meta, people couldn’t hear me on phone calls, but I can hear them, and I don’t get announcements of new messages nor can I send messages through my glasses. It’s been extremely annoying as that’s most of the function I personally use them for on bike rides. I’ve tried everything, I called support and they were rude and didn’t offer any help at all. I went into a store recently and they repeated all of the things troubleshooting says of unpair and pair, force restart, factory restart, nothing is helping.  Can you please help me? 

So I have noticed after close to a week of day to day use that the glasses will go to sleep and when I double tap my thumb to middle finger they will chim and work but if I am listening to music it will pause and glasses will go to sleep only way to fix it to turn off band and glasses off and back on and off still doing it i unpair them both and pair again help me please 

My Oakley HTSN glasses was working fine until the most recent app updates. Now every time I ask a question it responds with "feature not available in your region" Anyone has the same problem?

How to pair

I am in Peru and I am being told that the glasses are not supported in the regionI travelled to Spain and reset the phone, the app and tells me the same message not supported. Only works in the US??

I was sent a email last week for a $100 off meta glasses but it never worked because i clicked on it immediately. When i contacted customer service they told me it was sent in error but i think i should still get some type of discount at least...

I have the Oakley HTSN glasses, and I need them to work with two phones: one for work calls and one personal one for video, photos, and music when I'm off the clock.My problem is this: I can't easily switch between the two. If I turn off Bluetooth on the first phone and pair the glasses with the second, they refuse to connect back to the first one later.How do I get these things to reliably switch between both phones?

I've only had these Meta Display Glasses for 3 days and today I'm at a loss.This morning the white led on the left side just started to blink.  The phone will not detect it.  If I press on the right side controls, I can hear it making noises reacting to my presses.  The band would not connect to it.I tried to restart it, holding the cameras button down while turning it on.  The LED goes red, then dark, the screen shows the loading animation, and then nothing else.  The side controls still make noises.Factory reset didn't seem to work.  After clicking 5 times, I don't see a change in the LED, it stays blinking white.Do I just need to let it drain all the way down?

When trying to speak with my meta ai glasses I keep on cutting and people can’t understand what I am saying . Does anyone else has this problem ?

I've had the Meta Glasses Gen 1 Wayfarers for some time now, and I plan to get new ones soon, but I was curious because they fail to store memories on the app anymore for more relevant conversation and help, did Meta remove this? I live in Maryland, and the glasses used to be able to do this. For example I'd like it to remember nicknames or facts about me and whatnot.Upon Googling, it said it was a connectivity issue, but I've powered them off and back on, reconnected, and even factory reset them. Nothing seems to work, and when I ask it to remember something it says, "I will remember that for this conversation."Any help would be appreciated to make the help from my Gen 1 Wayfarers more relevant!

Hi. I have bought my Oakley Meta Vanguard last month in the UK and set it up there. I am now in the Philippines and it was working fine for about a week. Then i got a notification that my region has changed and i can no longer see that my Garmin is connected to the Meta AI App. When i set it up again, i can no longer see the prompts to let me pair my Garmin. Anybody know a fix?

Hi, if I set the auto capture function to automatic when I start an activity with my Garmin watch, there is no problem, but if I set it to manual and try to activate it vocally, I can't get it to start. I am Italian and I have set the Vanguard Meta language to Italian. Do you think it's a translation issue? In Italian, auto capture is called “acquisizione automatica.” I've tried everything, even pronouncing it clearly in English, but I can't get it to work.Can you help me? This is really frustrating. I don't want it automatic because it is draining the battery, I just want to let it start when I decide it.Thank you very much.

Received my second Meta Ray-Ban Display today, but it seems I can pair only one device on my Android phone.When I try to pair the second Meta Rayban Display, I get a “Device limit reached” message and it tells me to unpair another device.I cna pair multiple non-display Meta Ray-Bans, but it looks like Display versions are limited to just one.This needs improvement — one device is not enough! 

Hey all, So I'm a fan of the live AI on the Meta Glasses. However, since I got them last October, I never got access to this feature. I even got them replaced thinking it might be the glasses. It seems that it's my account as these replacement one still do not have live AI. When I try the prompt, it says that live AI isn't available. I tried the following already: Factory reset glasses. This included signing out of the meta app, uninstalling, reinstalling, logging back in, and restarting the glasses set up once again.2. Force restart the glasses3. I made sure that my location is in the U.S. as I'm originally from Texas. Everyone I know has live AI except mine.Any suggestions? I would appreciate any help. Thanks!

The software of translation and “what do you see” is not working . The message says it’s not available in your region what should I do ?

I placed an order for prescription Meta Ray-ban glasses on July 7, 2025, with an estimated delivery date of July 21. It’s now been over 30 days, and my order still hasn’t shipped. I’ve received no tracking number, no shipping update, and no new timeline.I’ve contacted Meta support multiple times. Each time, a different representative says the same thing, that the order is “too far along in fulfillment” to cancel. Yet there’s no evidence the order even shipped. I’ve requested a cancellation and refund several times, and they keep refusing or ignoring the request. They respond with “we understand your request” and then nothing. I’ve now filed complaints with the FTC and BBB, and I’ve opened a chargeback. Their poor customer service really pushes your patience and understanding. 

Hiseems that even it is the lates version garmin or strava connections are not on the app.. how to solved this.I tried reinstalling  all and did not worked. All related apps are with the latest version.   

I accidentally connected into to the wrong outlook calendar from the Oakley Meta AI app. I disconnected from the calendar and started the process over to try and log back into the correct calendar, now it  automatically connects to the calendar I don't want.  On App Connections I click on outlook.com Calendar Connect. From there it just connects to the wrong account without giving me an option to type in what account I want to connect to. Has anyone ran into this issue? and were you able to resolve it?

My Ray Ban displays constantly connect and disconnect from Bluetooth. I have tried to factory reset, turn on and off, unpair and repair and nothing helps. Then why I try to contact support it shows no devices on my account. I have tried using the serial number and then get told that the serial number can’t be verified. Anyone else running into any of these issues and how did you get support?

I purchased my Meta Ray-Ban Skyler glasses in the US and have been using them in Turkey for the past few months.About a month ago, I received a notification saying that Meta AI was now available. After that, Meta AI started working on my glasses — I could ask questions and get answers, and everything worked perfectly.However, a couple of weeks ago, it suddenly stopped working. No matter what I tried, I haven’t been able to activate Meta AI again. Each time I asked a question the answer is same: The feauture is not available in your regionIs there any known workaround or solution for this issue? I see many influencers showcasing Meta AI actively, and I really want to use these features as well.

Hi! Already did everythig shown here to connect meu oakley meta glasses with my garmim forerunner 265 but it does not really workAlready downloaded ans istalled the meta ai and have a display for the meta glasses on activities like running, but the its shows the glasses with a line throgout it.Also already turned on the automatic capture, but its just jot working, the display about the meta glasses is still showing the glasses with a line throgout it, so it does not turn the automatic caputure, not even if i ask so.Already unpaired the glasses and paired again, disconect the garmim account and connected again... i just dont know what else i can do.Could someone explain something that really works so this "line" throgout the glasses on the display gets uotmof the way? Please, i don't know what else to do!! 

I placed an order for the following Ray-Ban Meta (Gen 2) glasses on October 14th. Since then, the expected delivery dates have changed multiple times, and as of November 6th, tracking updates have stopped entirely.Ray-Ban Meta Wayfarer (Gen 2) – Shiny Black, Transitions® Graphite Green Lenses (Estimated delivery: November 6th)Ray-Ban Meta Skyler (Gen 2) – Shiny Mystic Violet, Transitions® Amethyst Lenses (Estimated delivery: November 20th)Ray-Ban Meta Wayfarer (Gen 2) Large – Matte Black, Transitions® Grey Lenses (Estimated delivery: November 6th)I’ve reached out to multiple representatives for assistance. The most recent representative, Rain, indicated that the issue lies with the courier rather than Meta. However, I have not received any further updates or clarification.If anyone has additional information or can provide support in resolving this matter, I would greatly appreciate your help.

Hi folks,New owner here. Got a pair of Meta Ray Ban Gen 2 Wayfarers - which I'm really enjoying. I am, however, having an issue with message notifications. I'm wondering if anyone can help me?I have notifications turned on, within the Meta AI app, for Whatsapp and iMessage. These are super handy, but my issue is that even when I put on 'Do Not Disturb' mode on my iPhone (running iOS 26.1) I still get the "Message received" notifications on my glasses. Am I doing something wrong? Is there a toggle somewhere I'm missing? Thanks in advance!