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I can't get into my account due to 2FA

Forum|Forum|3 years ago
July 18, 2023
52 replies
15344 views

I cant login to my meta account. When i try to log in it says send sms to the phone number or use recovery code. I changed my number so I dont have access to my old phone number and i dont have recovery codes too. I am still logged into my quest 2 and the meta quest app, but I am trying to login to my oculus app on pc to play pcvr.

Im writing from my second account.

Please help.

Best answer by MetaStoreHelp

Hey there, @DusterBusterMuster. We can definitely understand how concerning it would be to find yourself unable to login to the desktop app due to your 2FA being on your old phone. We'd be glad to help out! Please reach out to us in a PM, we'll need to collect a little information and set up a ticket for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you!

MetaStoreHelpAnswer

Community Manager

Hey there, @DusterBusterMuster. We can definitely understand how concerning it would be to find yourself unable to login to the desktop app due to your 2FA being on your old phone. We'd be glad to help out! Please reach out to us in a PM, we'll need to collect a little information and set up a ticket for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

andyj542610

New Participant

I also have this trouble after changing phones. even after submitting photo id (driving licence) facebook kept saying it wasn't me. I downloaded facebook lite and got straight on to my old account. Now for some reason I cant use my quest 2 as it wont show up as connected in my Meta account or meta quest app. there is no place to enter a 8 letter code.

MetaStoreHelp

Community Manager

Hey there, andy.j.542610. We can definitely understand how concerning it would be to find yourself unable to login to your account, we'd be glad to help out! Please reach out to us through a PM and we'll gladly look into this for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

royalslayer007

New Participant

I too am having this same issue to no avail. Help!

royalslayer007

New Participant

I too am having this same issue to no avail. Help!

MetaStoreHelp

Community Manager

Hi there royalslayer007, we thank you for sending us that PM. We hope all was handled well!

If you have any other questions or concerns, please don't hesitate to reach back out to us. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

SecondFlai

New Participant

I've also sent a message to MetaStoreHelp and am hoping all can be resolved through there.

J

jamiehoarematthews88

New Participant

I too am locked out of my Facebook linked meta account Facebook fine meta no! Have sent PM

MetaStoreHelp

Community Manager

Hey @jamiehoarematthews88! We see your response in PM's and we have replied to you there! We will do our best to work with you and get this resolved!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

J

jamiehoarematthews88

New Participant

Still not into my account started this journey a week tomorrow not a happy meta customer!!!

P

pj260572

New Participant

I also need help with this.

G

ghost335591

New Participant

I need help with this subject and I have sent you a message

I

idkwhattoputhere2

New Participant

i am also writing from my second account with the same exact issue did you ever get back into your main ive spent well over $150+ on my main account and couldnt log in what worked (if anything did) for you so i can log back in too.

U

u848367

New Participant

Same issue for me. The accounts authentication team at Meta takes incompetance to a whole new level. They break their own authentication system and then don't have the brain cells to know how to fix it.

MetaStoreHelp

Community Manager

Hi there,

Thank you for your patience!

To allow us to get a closer look at your Meta account can you please provide the following:

Username/alias on your Meta Quest account
Full name on your Meta Quest account
Email on your Meta Quest account

Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

G

GoldHedgehog6638

New Participant

I have this problem too
Help, i need to delete 2FA in my first account

ArcheAngel.99

Choleni

Honored Contributor

Hi GoldHedgehog6638 🙂

MetaStoreHelp wasn't here for weeks.

If you need support, contact them via email, chat or WhatsApp HERE

They can help you with your 2FA issue.

This is a public forum. I think, it's better you delete your email from your post.😉

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