New Participant

Solved

Quest 3 suddenly won't save/use roomscale boundaries

32 replies
11906 views

As of a couple of hours ago booting into any app automatically sets a stationary boundary. I can define a new boundary just fine but absolutely nothing will use it now. Clearing the boundary history did nothing, hard resetting the headset did nothing. I'm on the most recent version. At a loss here. I don't want to play in stationary because I feel unsafe reaching out because it won't warn me of walls/objects or anything. I had been using roomscale boundaries since launch.

I

incomingnumbersAnswer

New Participant

Somehow every app had on its own set its boundary to stationary even though roomscale was available. Did not know that was even an option. Hit it in the quick menu after launching an app.

MetaStoreHelp

Community Manager

Hi incomingnumbers,

Thank you so much for reaching out regarding the boundary issue you have been experiencing, we know it's never fun for features you're familiar with won't work for you and so we'd love to work with you to help get this resolved.

We would advise getting directly in touch with us so we can go through your details to determine the root cause of the issue for you and then work with you towards resolving it. In order to get directly in touch please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I

incomingnumbersAuthor

New Participant

If anyone else has experienced this I'd like some more advice

I

incomingnumbersAuthorAnswer

New Participant

Somehow every app had on its own set its boundary to stationary even though roomscale was available. Did not know that was even an option. Hit it in the quick menu after launching an app.

S

Synergiz

Inspiring

Hi, can you be more precise about what to do exactly ? I can't find the button you're talking about

B

BobJS

Participant

I had the same problem and fixed it. OP means once you launch your game, press the oculus button on the right controller to get back out. In the quick settings menus, toggle the boundary from stationary to room scale. Then resume your game. For me, that fixed all occurrences of the problem.

R

Railon

Inspiring

I'm very confused atm. I see that in the quick setting I can change the setting and have the option "stationary" and "free room". But I'm developing a mixed reality app and we had "room scale" working. With "room scale" I mean I could walk around my complete room without the "free room" limitation. When I walk outside of the "free room" boundary (which is not the same as the room scale) I get the popup with the question if I want to create a new boundary.

What changed? How can I have real "room scale" back?

Thanks

MetaStoreHelp

Community Manager

Hey, Railon!

Thank you for bringing this to our attention! As you have mentioned that you are developing an app, we would love to point you in the right direction for the support you need with this boundary issue.

We encourage you to submit a request with our Developer Support, so that they can look into these room scale settings further for you, and work with you to get them back to how you like them, as here at Meta Quest Support, developer tools are a little outside of our scope of support!

We hope this helps!

All the best!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

G

Gazonymous

Participant

I have this exact same problem, which only started today. However, the proposed solution does not work. When I go to quick settings, I am able to draw a roomscale boundary but as soon as I open any app, I immediately find myself in the staionary boundary again. I have tried a Boot Reset and cleared any existing boundaries but it has made no difference made no difference

R

Railon

Inspiring

From what you write I’m not sure if you do the workaround correctly. You have to start the app you want to use. Then you open up the meta (quick) settings and switch from stationary to free room. Did you do it like that?

I guess v74 somehow sets all or most apps to stationary by default. Which makes no sense. Maybe meta will check this (, confirm it) and revert/fix it.

G

Gazonymous

Participant

I'm afraid I did it exactly as you described. And it didn't work.

I

invisiblesignal

New Participant

Thank you for posting this issue, I had exact same problem. I was stumped looking through all my settings in Unity/OpenXR plugin but the Quick Settings > Boundary "Roomscale" worked.

M

MadHatterSmurf

New Participant

I am also having this problem every game I play is stuck in a stationery. Room scale isn't working. very frustrated. Why would you mess with the default setting when it was working fine.

MetaStoreHelp

Community Manager

Hi MadHatterSmurf!

We know the issue your facing can really suck the fun out of your experience and so we would love to provide you with assistance for it.

In order for us to assess the root cause of your issue we will just need to gather a few more details and so we would like to invite you to message us privately. In order to do so please select our name to get to our profile page, or click here then click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

G

Gruntled

Inspiring

I'm having a similar issue with the boundary on Quest 3 - but only when connecting to the PC.
My roomscale boundary is fine on the Quest menus and when not in passthrough (showing the environment), but if I connect to the PC with Virtual Desktop or Steam Link it will launch the stationary circle boundary instead of staying roomscale. It was working fine last time I used the Quest 3 about a week ago. Currently I'm on v76 OS but it has an option to install v78.

A

AaronJNorth777

New Participant

i am having boundary issues also, last week i was playing Last stand which required walking around my whole house, it worked before today, now all of a sudden, every game is set to stationary and there's nothing that lets me make it room scale like previously was available, my Meta Quest 3S headset has been doing updates every time i turn it on its getting ridiculous and its obviously messed with my room scale and boundary settings, and no a hard reset/ factory reset has not fixed the issue. what's going on i literately can not play any games that i paid for that requires moving around the whole house!

Choleni

Honored Contributor

Hi AaronJNorth777 🙂

this thread has a solution to the boundary issue. Is it not working for you?

About the updates: A lot of people are waiting for a fix from Meta.

V78.1028 failed to install on Quest 3s | Meta Community Forums - 1333752

A

AaronJNorth777

New Participant

yeah, i had to do a factory reset, seems to be working again, but the room scale isn't getting big enough like whole house as it would before when editing it.

Show more replies

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO