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New Participant
February 7, 2026
Solved

Impossible to Pair Quest 2

  • February 7, 2026
  • 8 replies
  • 263 views

I factory reset my Quest 2 to fix an issue with the game and it was reset and the device was removed from my account (according to my device list on the website). On my phone however it still said that I have a Quest linked to my account with the same serial number. It never connects and it I can't pair my Quest 2 again. I tried pairing to another account too and it didn't work. 

Can't even contact support since it requires a device to be registered to my account but it isn't anymore.

Anyone have this issue and found a fix? I tried reinstalling the app several times, logging in and out, and another factory reset.

Best answer by steve40

Try a different phone.

8 replies

steve40
Honored Contributor
February 8, 2026
New Participant
February 8, 2026

I've tried all those fixes already. Been a couple hours, still haven't worked

steve40
steve40Answer
Honored Contributor
February 9, 2026

Try a different phone.

New Participant
February 12, 2026

Did you try turning on bluetooth for both your headset and phone

New Participant
February 12, 2026

Yes