Hey Gunstar_Tony! We were just dropping by and seeing how things were going with you. We also wanted to let you know we are still here if you need us! If you still need assistance, please let us know by responding, and we will be more than happy to assist you.
 

Hi there, Dark1023! We certainly don't want this to continue pulling our users away from the virtual world, so we appreciate you bringing that Wi-Fi issue to our attention! If you haven't already, we do have some troubleshooting steps that have been known to fix this sort of issue for other users in the past. When you get the chance, please try out the following for us, and let us know if anything changes:

1. Hard reboot your headset. Here's the steps to do so:
   • Turn off your headset.
   • Firmly hold the power and volume down (-) buttons on your headset down simultaneously until the boot screen loads on your headset.
   • Use the volume buttons on your headset to highlight 'Boot device' and press the power button.
2. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
3. Try connecting to a different network altogether. Does the different network also disconnect after around ten minutes? 
4. Reboot your router. 
5. As a last resort, please perform a factory reset through your headset's boot menu.

We wanted to check up on you Dark1023, are you still having this issue? If so, please shoot us a message through PM, and we'll take a closer look at this! Select our name to get to our profile page and click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.

The firmware v64 I guess. What router are you using?

I am also having this issue. v64 was rolled out on Monday. When I got home from work I tried to play some PCVR, like normal. First thing I noticed was the controller updates, which tipped me off an update had gone thru and I checked and it now says v64. Problem is it just keeps dropping the wifi connection every minute or so, usually it reconnects after 5-10 seconds, but it basically is making it unplayable.

It has been rock solid for 4 months before this. I was on VRCHat for 5 hours just last Saturday night and it was working perfectly. Now I've rebooted everything multiple times and tried several different games. It's even dropping the connection sitting on the desktop view of Virtual Desktop, without even launching anything. I can't even make it thru a single Beat Saber track without it dropping out.

I have the TP Link Deco XE75 setup as a 6ghz dedicated access point right adjacent to my play area. Connecting with Virtual Desktop to my Skytech Gaming 7800X3D w/ 4090 that I bought last December specifically for playing PCVR with my Q3.

I did submit a bug report on the headset and included the extra system info for debugging or whatever. Someone mentioned trying 5ghz wifi instead. I have not tried that yet. I'm just hoping this can be patched soon. I have found other comments from PTC users complaining of the same issue, but it seems it was not fixed before being released to everyone.

The same for me. I have v64 and the controller has also received updates. I have a FRITZ!Box 7530. 5 GHz reserved only for Quest 3. I've never seen the "WiFi has been disconnected, check settings" message before.
It happens randomly every few minutes. If i look into the settings WLAN is already connected again. So it just disconnectes for a brief moment.
Meta: Whatever you changed in the WLAN settings. Undo it! The quest is no longer usable.

Ditto. V64 PC software/driver is junk.

Desktop/games are now all pixelated, look like trash when it does work. Takes several minutes for the headset to be detected by the new driver. The new background processes by Meta use 40% GPU and 14% CPU constantly, even when not in use, so expect it to increase your electric bill.

Hey there, Guad67189! We don't want Wi-Fi connection issues getting in the way of you being able to enjoy VR to the fullest!

To ensure you are connected correctly to Wi-Fi please be sure to follow the steps from our link: here. 

If it's still not connecting, please try the following: 

• Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
• Try connecting to a different network.

Please let us know if that helped out or if more assistance is needed, as we're always more than happy to help! 

Hi again, Guad67189! We just wanted to see if you still needed help with the Wi-Fi connection issues you were experiencing; if so, please don't hesitate to reach out to us, as we're always here to assist! 

A week ago my oculus quest 2 disconnected from wifi, when I try to connect them again is not possible because the oculus can not find any wifi. I tried all the solutions recomended at the troubleshooting section and non of the worked. Please HELP!

Hello,

Through trial and error the problem is fixed. I apologize for not responding sooner.

All of a sudden two weeks ago my Quest 2 stopped connecting to Wifi. My router is an RT-AX86U. The firmware is up to date.

When I try to connect it says IP configuration error. I have tried my 2.4 and my 5GHz networks. And I tried combining them. I rebooted my modem and my router, and the Quest 2, several times. It just won't connect. All the other wifi devices on my network continue to work normally. It's just this Quest 2 that is having problems.

I went through official Web support and did the RouteThis Helps for it.  They had me do a factory reset of the Quest 2, and it still wouldn't connect.  They told me it's broken and I'll have to get a new one.  Then I took the Quest 2 into work and from my office it connected to THAT wifi, but when I brought it home and tried it all again, it still won't connect at home. I don't see any settings in the router that would have blocked this. I'm the only person in the house with the credentials to fool with it, and I haven't even logged into it in months anyway.

My next step after this would be to do a factory reset of the router... Before I do that (with all the disruptions it will cause), I wanted to ask here if anyone can help with any ideas.

Today I got a Meta quest 3. I have 5ghz wifi. the router is connected to another router that is not 5ghz. I'm having trouble getting through the system update when I first start vr because I can't connect to the internet. It either says "limited connection" or "can't connect". I haven't found anything on the internet, please help.

Hi ntowkummi  not sure if this will fix it but please take a look at the solution in this thread (might be a time/date issue):

https://communityforums.atmeta.com/t5/Get-Help/oculus-quest2-Connected-but-Limmited-connection/td-p/844616

Hello, I have a problem with Wifi disconnecting on the quest 3. It started happening yesterday. Headset is on v64. Using a dedicated TP-Link Deco AX75 Wifi 6e access point which has had a flawless connection since October 23. Now the wifi is disconnecting constantly whether using Virtual Desktop or standalone. Headset reports full signal 2401mpbs but the deco app reports weak signal. I have rebooted network, router, deleted 6g network and created a new 6g network with different name and password yet the issure continues. My last thing to try is to factory reset the headset. Has anyone seen similar behaviour and found a solution?

Hi everyone;

I have a Quest 3 and cannot connect the the wifi (Infinitum, Mexican internet provider).

Steps i took to troubleshoot : 

1 - I did manage to connect the quest to my cellphone via hotspot.

2 - I factory reseted the quest and retried to connect to the ASUS router ET12 aimesh 6e latest patch. via passwords and QR code.

3 - I got connected eventually to the “Guests’ network “ and that’s how I was using the WiFi. Same router but guests’ network .

4 - Reset the router many times and same  shared pc WiFi and it connected but lagged a lot  

5 - We have all other devices connecting without problem to this router  and you can see is latest 6e ASUS Zenwifi pro ET12 latest version firmware  

Thanks for your help

Alex

• Internet Service Provider (ISP)
  • NetCrawler (Canada)
• Router
  • Asus RT-AC86U (also tried RT-AX86U Pro)
• Modem 

  • Hitron CODA-45

• Router & Modem are separated devices.
• The ISP provided the modem, I bought the router.
• No mesh
• No guest network
• Separate network names for different bands
• Connecting using the headset's virtual keyboard
• Configured the router myself using the router's web page (a long time ago)
• No  dedicated router

After upgrading to the PTC v64 I immediately noticed a choppy performance in the Racket Ball game. When it started with the Wi-Fi disconnects I figured that what I thought was a performance issue was in fact a connectivity issue since from what I understand it requires a constant data transmission in order to properly trace the ball.  

It just so happened that I switched the ISPs and also replaced the router (temporarily) after the problems started and it didn't make any difference.

Thank you for this... I will give 5ghz a try. I was super bummed to think my PCVR playtime was going to be put on hold until they patched this.

Hey petecod! I'm currently working on collecting more information to bring to our engineering team to look into. With the ISP, model, and other information (with their default configuration), we may be able to work with the ISP to resolve the issue. If everyone here could provide the information from my previous reply (the marked solution), I'll be able to share these reports with the team. Thank you for your patience!