New Participant

Question

Quest 2 Cannot Connect to Any Wi-Fi After Factory Reset

Forum|Forum|2 months ago
July 23, 2026
16 replies
543 views

Hello,

I’m having a serious issue with my Meta Quest 2.

Yesterday, everything worked normally. However, today when I turned on my Quest 2, it could not connect to any Wi-Fi network.

I have tried:

My home Wi-Fi
My iPhone hotspot
Forgetting and reconnecting to the network
Restarting the headset
Force restarting the headset
Performing a factory reset

Nothing fixed the problem.

Every time I enter the correct password, the headset briefly shows “Authenticating…”, then immediately says “Saved / Check your password”, even though the password is correct. My phone can connect to the same Wi-Fi and hotspot without any problems.

Because I performed a factory reset, I am now stuck on the setup screen and cannot complete the initial setup since the headset cannot connect to any Wi-Fi network.

Could you please help me resolve this issue? Is this a hardware problem, or is there another recovery method I can try?

Thank you.

S

St1RBiGGiN

New Participant

Having the same issue after the update yesterday

steve40

Honored Contributor

Some Quest 2 users are reporting wifi won't connect after updating to v2.6. It's starting to look like an emerging issue.

Update 2.6, Quest 2 Headset is unable to connect to wi-fi despite correct passwords + settings | Meta Community Forums - 1378360

Can't connect to wifi with latest PTC v2.6 Build 5222268.1570.150 | Meta Community Forums - 1377426

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cliffhanger26

Participant

Exactly the same issue just happened today, I have no idea how to fix this now, I have tried everything :(

I managed to connect both the headset and my phone to a hotspot. That went OK until I tried to proceed with the setup (after a factory reset), despite phone and app being connected to the same hotspot when I try to connect the app to the headset it can't see it and the app just freezes up, this is not good.

M

Maccyb123

Honored Contributor

It seems to be a major bug affecting the Quest 2 unfortunately. It's a real bummer, there's a lot of complaints. Try talking to a human Meta Support person directly rather than an AI.

There is a link to some options here.. I'd try WhatsApp first and explain exactly the problem and the process. Good luck! Hopefully they'll fix it soon. 🤞🍀🍀

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

A

AlexanderGoobers

New Participant

The same thing happened to me 3 or 2 days ago. I have tried the same things, not only that but my navigator stopped working in February. I hope they fix it soon.

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mlang12

New Participant

Anyone found a solution to this?

spoke with my internet provider and raised it with meta and had no joy yet.

Choleni

Honored Contributor

mlang12

There is no solution yet

Can't connect to wifi with latest PTC v2.6 Build 5222268.1570.150 | Meta Community Forums - 1377426

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cliffhanger26

Participant

I have found a temporary fix for this that some people might find useful.

Just to recap first, I tried a factory reset but was then unable to complete the setup process even after connecting both the headset and my phone containing the meta app to a mobile hot-spot that I had created on my phone. This meant my Quest 2 headset was totally unusable.

There is a video on YouTube which explains how to create a meta developer account on a desktop computer and use that to setup the Quest 2 after a factory reset. The video is two years old but this idea still works as I have just done it. I would just add that I connected both the headset and my computer to a mobile hotspot I had created on my phone while I did this. It's a temporary fix until Meta sort this mess out but at least I can access and use the headset. I hope this helps somebody.

I am unable to post the YouTube link here it would seem but search for:

"Quest Not Pairing To Phone/Mobile Work Around" - posted by Bearski

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Maccyb123

Honored Contributor

cliffhanger26 That is great.. I'm sure many Q2 owners will appreciate that, a temporary fix is better than none. Hopefully they'll fix it soon! 🤞🤞

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mlang12

New Participant

Mobile hotspot works as does other WiFi connections. Seems to be the wifi that was connected at time of the update that is stuck on password screen

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cliffhanger26

Participant

That is true but the app would not connect to my headset to complete the setup process even though they were both connected to the same hot-spot. I am not sure whether this is a part of the same issue or something else but the developer account work around method fixed it for me.