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Cannot Make Purchases. "Request cannot be completed until further actions"

Forum|Forum|2 years ago
March 10, 2024
277 replies
47662 views

Basically when i wanted to make a purchase, I couldn't, and this message kept popping up saying "Request Cannot be Completed until Further Actions." Probably because I entered my pin incorrectly like once or twice. But Now i can't buy games on my account. Is there any issue to resolve this?

Best answer by TomCgcmfc

Probably best to contact meta support, maybe using the chat option. Go to the Get Help section for info on how to do this.

https://communityforums.atmeta.com/t5/Get-Help/Contacting-Meta-Quest-Support-amp-Collecting-Logs/td-p/990930

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Cosmicoctopus3383

New Participant

It won't let me make purchases I have 25 meta cash and it always says request not found so please help me meta

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audriuslogvinovas

New Participant

Hi,

Having same purchase issue with my VR. Can I actually give VR back to store and get my money back because of that issue?

Did anyone try that yet ? Its pointless to have VR and not be able to purchase games...

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donengel

Participant

If you can get them to take it back, that would be great.

I've had the same issue with my account for over a year. It started after the return period. I continue to exchange regular responses (or followups when I don't hear back for a while) with Meta support. I just sent another followup after a week of silence. They have regularly asked me to restate the issue from scratch and the most useful thing they did was at one point to suggest that I create a second account and send redemption codes for specific purchases to my main account. That worked once, but since then, I am unable to use redemption codes (in addition to being unable to make purchases, including being unable to use the pile of apology Meta Cash they gave me for not solving the issue, as that's giving me the same error as my credit cards and debit card). Most recently, I sent them certified mail asking to go to arbitration, per their terms of service. That was received by Meta (per USPS tracking) about 12 days ago and I have have yet to receive a response. I believe their terms of service give them 30 days to respond. I wrote that I would otherwise take this up in small claims court. For our household, the same issue affects three out of four family members (i.e., three accounts), rendering several headsets and prior app purchases effectively useless (we cannot buy the in-app add-ons we would want for those existing purchases, etc).

Choleni

Honored Contributor

donengel

That's a really bad experience...... seems you are running against walls.

Have you read this blog post from a user about theissue? If so, have you tried to level up your "account score"?

Meta store error fix: Request coul not be completed

Nothing of this should be necassary to buy games, though............... normally.🙄

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donengel

Participant

I've had the same issue with my account for over a year. I continue to exchange regular responses (or followups when I don't hear back for a while) with Meta support. I just sent another followup after a week of silence. They have regularly asked me to restate the issue from scratch and the most useful thing they did was at one point to suggest that I create a second account and send redemption codes for specific purchases to my main account. That worked once, but since then, I am unable to use redemption codes (in addition to being unable to make purchases, including being unable to use the pile of apology Meta Cash they gave me for not solving the issue, as that's giving me the same error as my credit cards and debit card). Most recently, I sent them certified mail asking to go to arbitration, per their terms of service. That was received by Meta (per USPS tracking) about 12 days ago and I have have yet to receive a response. I believe their terms of service give them 30 days to respond. I wrote that I would otherwise take this up in small claims court. For our household, the same issue affects three out of four family members (i.e., three accounts), rendering several headsets and prior app purchases effectively useless (we cannot buy the in-app add-ons we would want for those existing purchases, etc).

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donengel

Participant

At one point, I wrote here asking if the (apparently many) other people with this issue wanted to organize an approach together but that message was removed by the Meta moderators.

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Maccyb123

Honored Contributor

donengel I can understand your frustration my friend.. The problem with this issue is that it's often a different situation for different people. It can be with the payment provider, or banking app security options or something that has compromised the security of your account.. In my case when it happened it took me ages to figure out what it was. Turned out that international payments were switched off on my bank app. What was embarrassing for me, was that it was me who switched it off and then forgot! 😂. I'm not saying this is your issue or the issue of others who have the problem but maybe investigate from the source, your bank, PayPal, or other payment system that some security setting is wrong. Then do a check of your own Meta account and see if there was any security breach. I know it's very annoying but the purpose of the notice is for your financial protection.. It's not in Meta's interests not to take your money.. They want it! The together approach seems like a good idea at first, but the individual nature of each person's situation would make it a non starter.

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donengel

Participant

I've tried (for a year) Quest Cash (which should not be affected by any issues with third parties); several credit cards from various banks; debit cards; and PayPal. I've tried making purchases from multiple headsets, computer-based web browsers, mobile web browsers, and the mobile app. I've wiped each device and tried again and again and again. I don't see any warning or evidence of a security breach. I do not know if Meta wants my money, but they certainly don't seem capable of accepting it. The support ticket has been going for over a year and regularly asks about the problem from scratch. It seems they've under-invested in the infrastructure necessary to receive my money. Maybe that makes them more money overall. I don't know. But I am at a total loss of what to try without arbitration or a court case, which is why I sent the certified mail they received 12 days ago asking for arbitration. I hope they'll respond to that.

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donengel

Participant

Oh - and using that suggested approach of buying redemption codes for specific apps and add-ons had another wrinkle. The redemption codes would only reach the recipient emails less than half the time (note the recipient emails are not necessarily tied to Meta accounts - you just give Meta an email of the gift recipient, and Meta - in theory - sends the code to the gift recipient).

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ArtistRamirezzz

New Participant

Im having this problem to i cant buy games or gift anyone anything, I've had this problem for like 2 months now