Cannot Make Purchases. "Request cannot be completed until further actions"

Adding to the chorus. This started happening to me in March. Over 100 emails back and forth and still not resolved. How is this possible? This has to be some of the most atrocious customer service I've ever seen.

Same problem... year 2025.

I changed my email, one year later, IM STILL HAVING THE SAME **bleep**ASS ISSUE BUT INSTEAD IT SHOWS THIS **bleep**:

PLEASE META SOLVE THIS **bleep**ING ISSUE FOR **bleep**S SAKE😭😭🥀🥀

I can't even buy games with the payment I have and it keeps saying request cannot be completed, so I went to buy the Meta gift card to see if it works because other people said. Then when I redeemed it I got the money and went to buy my game, and it literally says the same thing, so I just wasted 25 dollars for nothing. Thanks Meta. 

Been having this exact problem since March, got into contact with support and ever since then its just been a stream of emails saying they are still working on it. Thought it was fixed one time when I tried using Quest cash and it worked, but that was the last time, no cards or paypal or even quest cash will work ever since. I guess I'll just have to give up and move on because I don't see it ever getting fixed at this point.

invicible​  Anonymous​  spexx117​ 

Some users with your problem created another Meta account - surprisingly, they can buy games with the second account without issues - and use it to gift games to their main account.

I know, this is far from being a solution, but a doable workaround to get new games.

Maybe an option for you too, for the time the problem(hopefully) gets resolved.😉

Hello Everyone

So its been 2 years, I finally got the issue resolved. For those who are still having the issue, you have to directlt contact Meta Customer Service, not via email, but directly contacting their Customer Support, they'll get you in contact with a Helper so just tell them the issue and answer they're questions and they'll get the issue solved back in 24hours.

It's been 2-3 days, and my problem still hasn't been solved. I contacted support, and the first guy took the necessary information from me and promised that the problem would be solved within 24 hours—if not, I should contact support again. Twenty-four hours passed, and I still couldn't make a purchase. I contacted support again today, and this time it was a different person. He/she told me they would contact the team to check my account and then design the best option so they can get me back on my Vr Adventure. (Spoiler: 11 hours have passed without any update.) so here i am, just waiting for them, I’ll give them 3 days, if nothing changes or any updates from them—I’ll sell my Headset. FYI: I bought the meta quest 3s this month. And the funny thing? I didn't get the chance to buy a game, and restrictions were placed on my Credit card.

Meta this is not solved I’m am now getting this issue on my oculus quest 3s

Meta is the most useless company, they rely on ai to solve problems only humans can solve and expect us to just deal with this cause we cant do anything. I just now put a message to them to fix the same issue and i GUARENTEE you they arent gonna do anything