Games & Apps

Purchases from Oculus are not available on Meta. But can see them on device 

The conclusion/solution offered in the troubleshooting thread "Using one account for multiple devices" demonstrates a problematic hierarchy structure of Owner/Admin in relation to Profile/User within the Meta Quest system:Meta Profiles (rather than "Accounts" should mirror "Users" as utilized and structured in Microsoft's operating systems.  Cloud backup and storage in typical computing scenarios use user profiles in support of applications which offer multi-seat licensing.  This is critical to users who wish to use some number of headsets  on the same local area network for shared  experiences such as:Enjoying movies together with family and friends,Collaborative content creation,Roundtable business meetings,Corporate customer local presentations,Games such as "The Two Of Us" or "Portal 2"etcetera...If Meta Quest Profiles rather than Meta Accounts were used then each application developer would have the choice of offering multi-seat licensing. Account owners a

Im sure others will agree that not being able to carry over scans made in the preview app is a massive downer but I wanted to know if anyone else finds that the scans made in the preview app are miles better that scans made in the beta app? I scanned the same room twice for each app and even let a little more natural light in the beta scan and yet the quality seems super rough.  I even did an external scan earlier today hoping the neutral lighting would aid the scan and I am utterlly dissapointed. I feel like we were promised gold in the preview app and now have fool's gold in its place :(

I play on quest 2. I've been away from home for 2 weeks and when I came back, I turned on gorilla tag, jumped out the stump, waited a few seconds like I usually do, and nothing happened. I didn't enter a lobby. I restarted my quest and uninstalled and reinstalled gorilla tag but still, nothing would work. Can someone help please?

I’ve been thinking about how much naming and identity matter in games and apps, especially in immersive experiences like VR.Whether it’s a player name, character name, faction, or even an in-game alias, names often shape how we connect with the experience. A strong name can make a character feel memorable, while a weak or generic one can break immersion.In some creative or role-play–driven games, I’ve noticed players spend almost as much time choosing names as they do customizing visuals. Outside of games, even simple creative tools like a Star-Wars-style name generator I came across recently, show how much fun people have experimenting with identities and themes:So I’m curious to hear from others here:Do you care a lot about naming when starting a new game or app?Have you ever changed your username or character name because it didn’t “feel right”?Should games/apps provide better built-in tools for name creation?Interested to hear how other players and developers here think about this.

*THINK TWICE ABOUT SPENDING MONEY IN THIS GAME*Sadly this game has an aggressive banning system that's driven by a toxic in game reporting system overrun by a bunch of children less than ten years old. They will happily report you en mass for cheating/modding when they have no idea what modding actually is.The system for appealing bans is so convoluted that it's not even worth wasting your time trying, it involves talking to bots on Discord sending you around in circles wasting huge amounts of your time and getting nowhere. It would be impossible for anybody to appeal a ban that isn't technically savvy with this type of stuff.I would strongly advise anybody playing this game to think twice about spending money in it. It's infuriating when you have spent money in the game and end up getting banned for 'Cheating'  when you are an honest paying customer.Same thing will happen if you buy Shiny Rocks for your kids, they will get banned and be unable to play the game that you spent mone

Had a subscription for golf+ renew, sent over 4 emails to the PayPal reccomended contact to ask for refund, never got one reply. Now I realise there's a place on the account to request one, but the two weeks have expired and I cannot do it. Played 0 hours of this game and got no warning of subs cription renewal (I think this is deliberate). Been in 100 circles trying to just find a way to contact meta.   Please can you help?    Can't even attach proof to this. Upload failed for a screenshot 😔   Thanks Adam  [edited for privacy - this is a public forum]

I need help. I couldn’t log in to my Quest 2 headset, and when I set a new password, I suddenly ended up in a completely new account. Apparently there is a subscription on this account, but I don’t want it. I wouldn’t be able to use it anyway, because I can no longer access this account—when I log in now, the correct account appears again. How can I contact someone to delete this account and deactivate the subscription? Please help, i can only see this account in my instagram but have no chance to get in it.

I am pretty frustrated and disheartened to find out that after purchasing a Meta Quest 3, my entire VR game library has been deleted and I'm being told that I need to re-purchase ALL of my games. I've purchase two Oculus head sets in the past and have spent hundreds on the Oculus game store. I shouldn't get penalized for having missed a notification email that was burried in my spam folder.Has anyone had any success in recovering their lost purchased games through support?

I'm having an issue where I can't log in to the Meta Link app, the browser login gives a too many redirects error(I erased cookies and cache to no avail), and using an email logi,n it says something is incorrect even though my credentials are right.Any advice would be appreciated

I am having trouble resolving this issue for some time now. Meta introduced the ability to hide apps in the Meta Quest library with the v66 software update. According to the official release notes, you can hide any app you’ve downloaded from the Meta Quest Store and then see hidden apps by selecting Hidden from a dropdown in the library.On my Quest 2, a shared account has this hide apps option available. I can hide demos, purchased games, and old content just fine. When I log that same shared account into my Quest 3 and Quest 3s, the hide apps option still appears. But on my main account, the show-hide option never appears at all, even though the headset is updated to a version that should support it. I’ve tried factory resetting the headset, rebooting, signing out and signing back in, and none of that brings the hide option back on my main account.From community reports, it seems like although hide apps was announced with v66, many users still do not see it on their own accounts. Some

The new home environment is just too many half baked features to justify replacing the home environment we had before. What used to be a simple environment you could change to different themes is now a clunky app that asks for users' attention, but provides so little it's as if it's training us to ignore it.Every time you enter the home whether it be closing Pass-though or exiting a game, it gives you a loading screen for Immersive Home. It makes it feel like it's trying to start up an app whenever you're closing one. What main menu anywhere does this? The old one certainly didn't and was much better for it!The menu for the home, the one used to change the scenery, is barren in terms of content. Maybe it makes changing the look easier since you don't have to navigate through settings, but there's also panels that talk about the room features that do nothing for the menu. They tell you about the mirror and the meta horizon portal objects, they seem like they should be buttons to toggle

I've been trying to purchase a game on the Meta quest store for quite a while now using various methods. I've made new accounts to gift the game to my main, I've used quest cash, I've used different devices, yet I'm always met with this message. "Request Not Completed, We noticed something unusual, and for your security, this request couldn't be completed. Please try again later, or visit our help center."Please help!!! 

Omgosh, been trying to get into the game all day and I get stuck with other gamers waiting for it to load.  Don’t know how to contact the developer. 

he just got a meta quest 3 yesterday and i cannot call him anymore so i unfollowed him and he unfollowed me (we were on call on snapchat) and we tried to follow eachother again and it doesnt let us follow eachother anymore.

The game is missing from my library, is there any way to redeem the game?

Hi there, I bought I am cat for my son yesterday, unfortunately we have not received the game on his vr. I have attached the receipt and look forward to hearing from you.  Tom [edited for privacy - this is a public forum]

My son (11 years old) got a gift card for Christmas and redeemed it on my account but now the game isn’t showing up for him in the child account.How can I share the game with him to his account? 

When I turn off VR while connected to Meta, it says "connected a few minutes ago."If I log into Instagram and Facebook without using VR, will my connection history still sync?However, I've turned off activity status on Instagram and Facebook.

I'm trying to join the Coldplay concert in Meta Horizon Worlds, and when I click the world, I get a popup that says "Unable to join world. We were unable to take you to your destination."Every other world I've tried seems to works still though. I can view it on my phone, but I really want to watch from the headset.

This has been the most frustrating experience I've ever had on any platform, I cant buy anything, tried multiple accounts to gift, tried vines and other networks, ive tried PC phone and quest headset purchases, nothing.... I've asked for help, all I get is "we are investigating" no updates no fixes and here i am trying my best to stay loyal to meta.... so difficult not knowing if this will ever get fixed and im just wasting my time.... I've read about people sitting S ith this issue for months... unacceptable... 

I was recently trying to purchase Bonelab and every time I do I get this. I’m buying it with quest cash but I have $50 in quest cash so that shouldn’t be a problem. I’m not able to purchase anything else. If there is anyone who knows a fix it would be very much appreciated.

So, I brought the 3s for my son for Christmas and it won’t allow me to purchase anything on his games! Like add on packs or anything for that matter!  It’s so frustrating! I’ve tried all the recommended things, like different bank card, different device, strong WiFi connection etc! It just keeps coming back with “Your request couldn't be processed”  “We're working on getting it fixed as soon as we can.”Can anyone help with this? 

Does the $59.00 subscription include unlimited access to all games and movies? 

I bought the meta quest bundle that includes pistol whip and super hot. I had already owned super hot for a while, but not pistol whip. I wanted to return pistol whip, which meets the requirements of a return, but it won’t let me because it was in a bundle with super hot that does not meet the eligibility. Is there a way i can return pistol whip regardless of it being in a bundle.