Oculus Quest 1. Lost Account, Games and Money!

Hi there,

I’m hoping someone here can point me in the right direction. The other day I decided to revisit some games I had purchased on my Quest 1, only to discover that my account is now unusable. After the account migration, it appears to have completely disappeared, all the games and apps I bought are gone, along with the money I spent on them.

I’ve tried to contact support, but I haven’t been able to get any access to it. It feels particularly frustrating given that Meta has stopped supporting Quest 1 users, which makes it difficult not to wonder whether this situation is being overlooked because resolving it could involve significant refunds.

When I originally purchased these games, there was nothing in the policy stating that my account could effectively be deleted or that I could permanently lose access to purchases. From my perspective, it feels as though I’ve paid for content that has simply been taken away.

This situation is extremely frustrating, and I genuinely don’t understand why this would happen to paying customers. If anyone knows how I might recover these games on another account, or alternatively how to pursue refunds for them, I would greatly appreciate any guidance.