Quest 3 Controllers are not aligned in game?

Participant

I just bought a brand new Q3 512GB yesterday to test.

As expected, it is exactly the same as the original one, the controllers are completely misaligned. This is a design issue that is somehow being overlooked.

Please fix this.

v64 its still not fixed by the way.

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Tristantran54

New Participant

Seems like Meta has no intention of fixing this problem.

I'm assuming that until a tech influencer creates a bad review, we will have to resort to 3rd party fixes. If anyone owns a 3d printer, you can create your own grip for a quest controller that orients the device ~15 degrees clockwise or counterclockwise.

Otherwise, I'm assuming this problem will not be fixed anytime soon.

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Partin2926

Participant

Same issue here, In Half Life Alyx when playing with openxr runtime to be oculus I get left hand upside down. when playing via openxr set to be Steam VR no issue. It must be software issue. FIX IT!

Participant

That isn’t the problem we are discussing here

upside down controller is something else you should either make a new post or look for other solutions

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VonSirK

New Participant

How is this still a problem Meta hasn't solved yet? I'm unable to play just about any shooter (e.g. Contractors) because of this.

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TraFLOw

New Participant

3 дня назад купил quest 3 и линк кабель Калибровка меню нормальная. Но в играх (в частности superhot vr и ragnarok vr) степень отображения линий на 15-20 выше. Разочарован

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michaelswift11

Participant

PLEASE NOTE, there is STILL a pointer/15 degrees problem when playing directly through Quest 3 with other purchased games. ONWARD is one example.

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kojack

Honored Contributor

A little example of Quest 2 vs Quest 3 just for the pointers in the OS.

I tried for Rift-S, but the screenshots don't clearly show it. But it's the same as Quest 2, the pointers align with the handles.

The Quest 3 meshes align with the passthrough, so they are tracking as intended. It's just the orientation returned by the SDK that's wrong.

Author: Oculus Monitor , Auto Oculus Touch , Forum Dark Mode , Phantom Touch Remover , X-Plane Fixer Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

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kojack

Honored Contributor

To make it a bit clearer, I made a Unity mixed reality demo and attached a long box to each controller, pointing along the local Z axis of each controller (which most games would use as forwards if they don't have per controller model settings).

Looking at the back photos, you can see how the Z axis points along the natural forward of the Quest 2 controller, but way down and to the side on the Quest 3.

Author: Oculus Monitor , Auto Oculus Touch , Forum Dark Mode , Phantom Touch Remover , X-Plane Fixer Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

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Havoc1337

New Participant

So I've made the side-grade from my Quest 1 to a Quest 3 very recently since I got terrible stick drift on the Quest 1. It's insane to me that nobody at Meta gives this even the most basic attention. Reading the most recent patch notes for v69 with all its asinine changes, and a most basic design issue like listed in this thread, which should have never, ever made it through QA before launch, remains unaddressed for almost a year, truly speaks tomes about Meta as a company. I thankfully enjoy the EU customer protections so I'll be sending my Quest 3 back since this is clearly a manufacturing defect Meta is unwilling to fix.

MetaStoreHelp

Community Manager

Hello Havoc1337, your case has caught our attention. Why not come chat to us in private message? Please select our name to get to our profile page, or click here. click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Participant

Nope, he doesnt need to chat to you in private, or provide you with any more details. Everything you need is in every single quest 3 headset you sell. Literally just pick one up and put it on and you will immediately see.

You can look at the many many photos and videos describing the issue before you start if you think it will be easier.

Once you see it, go find the guys that do the programming and describe it to them, and get them to fix it.

carrotcrisis

New Participant

Just adding my complaint. I'm having the exact same issue with mine. It was perfectly fine for the first two weeks of ownership, even after an update. I started having a lot of issues with Quest Link and when I finally got it to work, my pointer orientation is about 15 degrees off to the outside of each hand. It is 100% consistent across any game/app with shooting/pointing mechanics and the system UI as well as any PCVR game from the Meta Store or Steam -- except for browser-based games, where it is normal.

I have un-paired and re-paired the controllers, reset their firmware, factory reset the headset, calibrated the sticks, everything. My Quest 3 is basically unusable as it is, now. Twisting my wrist that extra 15 degrees is very uncomfortable and strained.

MetaStoreHelp

Community Manager

Hi there carrot.crisis,

Thank you for reaching out to Meta Quest Support! We understand you and other users in this thread are having issues with the controller pointers. We appreciate you sharing the troubleshooting steps you have tried, as well as the detailled description of the issue.

We would be very grateful if you could submit a bug report regarding this issue, so that our engineers are aware of it and have more information to deal with it in future updates. To submit a bug report from the Meta Horizon mobile app, please follow these instructions:

Open the Meta Horizon mobile app on your phone.
Tap your avatar picture at the bottom, then tap the three-line icon in the top right.
Scroll down to Support, then tap Report an issue
Tap Report a problem, then type an explanation where prompted.
Tap Send in the top right.

For more information about bug reports, please click here.

Thanks in advance for your cooperation!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Participant

Lol don't be ridiculous. It's been a year. If your "engineers" aren't aware of this by now then you need some real engineers.
You don't need a bug report. Just fix it mate

https://www.youtube.com/shorts/p4RNRBkKW00

carrotcrisis

New Participant

Video Demonstration ^

caos901

Participant

They have moved on to create a new headset. Almost bet it is plagued with the same issue. I haven't touched my headset since it was released due to this. It teaches bad form and makes you hold your wrist for prolonged periods in a unnatural state. They don't care. I will be looking for that class action lawsuit and an alternative headset for the future. This company does not care about its supporters.