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New Participant
November 24, 2025
Question

I factor reseted my head set now what do I do

  • November 24, 2025
  • 5 replies
  • 182 views

I factory reseted my headset and I turned it on and did part 1 of the set up screen and now I cant get past part 2 what do I do please help me

 

5 replies

Choleni
Honored Contributor
November 24, 2025

Hi Icyfishy_wppb​ 🙂

If you are talking about a Quest 1 or Go, you'll need an older version of the Horizon phone app.

The solution in the following link describes what you must do and includes a link to an older version...... you maybe must try multiple versions though.

Good luck!🤞

Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215

New Participant
November 24, 2025

I am not im talking about the quest 2 but thank you for trying to help

Choleni
Honored Contributor
November 24, 2025

Were do you stuck? At the "pull tab from controller" part?