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Angeleyes2137
New Participant
July 16, 2025
Solved

Can not add a profile

  • July 16, 2025
  • 5 replies
  • 1041 views

I am trying to add a profile; however, when I put in the email address for the invite link to go to, I get the message "Something went wrong, try again later." I have restarted the headsets multiple times with no luck. The one time it did send the email, it never went through to the email, and it wasn't in the spam folder either. If anyone could help me with this problem, I would greatly appreciate it. 

      Best answer by Dogday17Second

      factory reset it

       

      5 replies

      Dogday17SecondAnswer
      New Participant
      July 16, 2025

      factory reset it

       

      steve40
      steve40
      Honored Contributor
      July 17, 2025

      Try adding the profile using the MetaHorizon mobile phone app rather than doing it on the headset.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 17, 2025

      Hey  there Angeleyes2137 !

       

      We came across your post and wanted to give you a hand with adding a new profile!

       

      Please check out this public article, and ensure you've tried all the steps for adding a new profile to your account - if you're still having trouble after trying these steps, please get in touch privately (just make sure you're logged in!) or via email, using this link.  

       

      We hope you're successful in adding a new profile but if not, we look forward to hearing from you!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      BillyHjerne
      New Participant
      February 27, 2026

      Hi!

       

      I'm having the same problem. I’ve tried sending the verification link to several different email accounts, but none of them have arrived in my inbox. I’ve also checked the spam folders.

       

      My son just got a new Quest 3 headset, and the plan was for him to use that while I use the older Quest 2 so we can play together. I have created a new meta account for me and have verifieds the account and it seems to be ok. Unfortunately, I’m unable to log in because I’m not receiving the verification emails.

      steve40
      steve40
      Honored Contributor
      February 27, 2026

      Multiple post.

      Not receiving verification emails when adding account to Quest 2 | Meta Community Forums - 1367756

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