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Can't add a second user to my Oculus Quest 2

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I am trying to add a second user to my oculus and when I go to do it and press the add accounts button it comes up with an error straight away saying "Something went wrong. Please try again later." It also keeps trying to get me to put in a code on www.meta.com/device even when i try to play a game it closes it and brings up that screen. Any help would be apricated

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MetaStoreHelpAnswer

Community Manager

Hey Playjamin! We definitely want for you to be able to play your games and access all the features of your headset, and we're here to help!

From what you're saying, it sounds like the root cause of this is that your headset hasn't been paired since updating to a Meta account. Have you been able to put in your code from your headset to http://www.meta.com/device? Once you do that while logged in to your account, it should pair, and then you should be able to do everything and get into your games!

Let us know if that works, or if you need any help along the way. If you get any error messages while trying to do that, send us a screenshot so we can figure out what's happening!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelpAnswer

Community Manager

Hey Playjamin! We definitely want for you to be able to play your games and access all the features of your headset, and we're here to help!

From what you're saying, it sounds like the root cause of this is that your headset hasn't been paired since updating to a Meta account. Have you been able to put in your code from your headset to http://www.meta.com/device? Once you do that while logged in to your account, it should pair, and then you should be able to do everything and get into your games!

Let us know if that works, or if you need any help along the way. If you get any error messages while trying to do that, send us a screenshot so we can figure out what's happening!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

K

kobelegend24

New Participant

It dint work for me is there another solution

MetaStoreHelp

Community Manager

Hey again! Just checking in to see if you were able to add that secondary user on your headset.

If not, feel free to reach back out with the previous information and we'd be glad to take a further peek!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

DrewNorton

Participant

I need help!!!! We just bought 7 Meta Quest 2 headsets for school and adding a 2nd account is just not working. I've been spending all day on this and they will not add. error every time when adding in the code meta.com/device. that never ever works. I am needing this set up for my students and it will not go. I've moved to the next email and headset and tried the same thing. Nothing. Pairs totally fine to the 1st account (admin) but adding #2 breaks in error every time!! Please some one who knows, help us. This is for students learning.

S

skullgrrinder900

Up and Coming

Have you tried this?

IF you have a second Meta account and IF you follow these steps exactly it will work…

ADD SECOND/THIRD/FOURTH ACCOUNTS to same device

1) In a browser, log out of your PRIMARY meta account

2) In the same browser tab, log into your second Meta account using SECONDARY account login info (different email/username/pass)

3) In the same browser tab, in the address bar, type meta.com/device

4) Put on your Quest 2 device, go to Settings/Accounts/Add Account and follow prompts to get the 8 digit pairing code.

5) Enter the pairing code into the browser tab that lists your SECONDARY login info from Step 3. This should add the SECONDARY new account to the same device

R

raisedbyjunkies

New Participant

same problem doesn't work You keep entering the 8 digit code it appears to work only to put on your headset to read the error Something went wrong. Please try again later.'

TheAntiSocializer

Honored Contributor

raisedbyjunkies If you're having troubles pairing the headset to the mobile app via the code and are logged into the right account, this could be part of the ongoing issue we've been working to get right for everyone.

You can post further information or any troubleshooting you've tested out in this thread here for us.

We appreciate the patience thus far! 🙂

Sometimes it's okay to be a little Bing Chilling

M

MarkTheKing02

New Participant

I have the same problem and when I enter the code it says error but on my phone is says I am good

D

Dacumen

New Participant

Same issue. Just bought four of these things...worthless if I can't get additional accounts to work!

D

DrewNorton

Participant

did you ever get this to work? we have purchased 7 for school and can't use ours until its fixed

T

TheShel

New Participant

DJ Khalid voice - “ANOTHER ONE!”

ya mine doesn’t work. Same error, must have been a bad update. Please issue a patch asap

H

Hermoine007

New Participant

SOLUTION! Leave it to Reddit to lead me to the solution.

ADD SECOND/THIRD/FOURTH ACCOUNTS to same device

1) In a browser, log out of your PRIMARY meta account if already logged in

2) In a browser, log into your meta account using SECONDARY account login info (different email/username/pass)

3) In the same browser tab, in the address bar, type meta.com/device

4) Put on your Quest 2 device, go to Settings/Accounts/Add Account and follow prompts to get the 8 digit pairing code.

5) Enter the pairing code into the browser tab that lists your SECONDARY login info from Step 3. This should add the SECONDARY new account to the same device.

Repeat as necessary for additional accounts.

M

Mars9423

New Participant

Thank you! Thank you! Thank you! I've been looking all over trying to solve this problem! And doing it from my phone didn't work!

A

Ayooozia

New Participant

I JUST FOUND OUT!!! It’s a little tedious tho. You have to create another Meta/ Facebook account and use the code on a different device than the one you previously used.

B

Backwardshoes

New Participant

Yep, tried the factory reset. Tried from my phone and the computer. Tried on multiple days with multiple attempts. No luck, please help.

MetaStoreHelp

Community Manager

Hey Backwardshoes, totally understand your concern with not being able to add secondary accounts. It's one of our favorite features and we'd like to help you get back into using it! Considering that you have already tried the factory reset, please open a ticket with our support team so that they may provide more advanced troubleshooting methods for you. You can connect with them using this link here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

AllCdnBoy

New Participant

yup. What the previous user said. The directions aren't really that clear. When it comes to adding a second user, the verification that they are asking for is not for your account (your facebook), but for the 2nd account you are trying to add. I really struggled because I was hoping I could add my child without needing any secondary account. This just isn't possible.

M

mushroom75

New Participant

went on chat help. make a meta account on pc for new user of 2nd account. directed me to my meta log in.

told me to log out (top right) then create account for new user. (second account)

did this then went back on quest 2 and accounts. this time it let me create 2nd user account on new quest 2.

ps when on chat line they requested my phone number, so they rang me back and were very helpful and patience considering i was on pc and quest 2 at same time.

checked the 2 quest 2's on walkabout golf in 'private game' and worked fine.

Apps off 1st original quest 2 downloaded ok as well.

F

FifiNacMacFeegle

New Participant

Hey mushroom75, thanks for sharing your solution!!! I'm going to try this!

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