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New Participant
September 4, 2022
Solved

Can't add a second user to my Oculus Quest 2

I am trying to add a second user to my oculus and when I go to do it and press the add accounts button it comes up with an error straight away saying "Something went wrong. Please try again later." It also keeps trying to get me to put in a code on www.meta.com/device even when i try to play a game it closes it and brings up that screen. Any help would be apricated

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MetaStoreHelp
Community Manager
September 7, 2022

Hey Playjamin! We definitely want for you to be able to play your games and access all the features of your headset, and we're here to help! 

 

From what you're saying, it sounds like the root cause of this is that your headset hasn't been paired since updating to a Meta account. Have you been able to put in your code from your headset to http://www.meta.com/device? Once you do that while logged in to your account, it should pair, and then you should be able to do everything and get into your games! 

 

Let us know if that works, or if you need any help along the way. If you get any error messages while trying to do that, send us a screenshot so we can figure out what's happening!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

198 replies

xXCPWillisXx
New Participant
January 5, 2023

We shouldn't have to LOG OUT OF OUR MAIN ACCOUNT ONLY TO HAVE TO CREATE A NEW ONE!! 

 

There should be a tab or button or something either in the headset or on our account page that allows us to add another user from the master/main account without all these unnecessary steps.  Again logging out of my main account only to have to create a whole new account and LOG BACK IN thru that one is jumping thru hoops and quite literally just stupid.  My 10 year old doesn't need to have an email address to create an account on this thing. That just more work than what's needed TBH!

 

New Participant
January 21, 2023

Same problem.  Can not added 2nd account.  Say’s it linked, but then have error on quest like everyone else is getting.

Up and Coming
January 22, 2023

ADD SECOND/THIRD/FOURTH ACCOUNTS to same device

1) In a browser, log out of your PRIMARY meta account if already logged in

2) In a browser, log into your meta account using SECONDARY account login info (different email/username/pass)

3) In the same browser tab, in the address bar, type meta.com/device

4) Put on your Quest 2 device, go to Settings/Accounts/Add Account and follow prompts to get the 8 digit pairing code. 

5) Enter the pairing code into the browser tab that lists your SECONDARY login info from Step 3. This should add the SECONDARY new account to the same device.

Repeat as necessary for additional account

Up and Coming
February 10, 2023

Hi! I’m going to try your solution, but my issue is a little more complicated. Hoping you or someone can help me as support is not! I did a factory reset on my husband’s Quest 2.  I deleted all the info from my previously returned Quest pro, and disabled app sharing on ALL devices.  I set myself up as admin on the both Quest 2’s, so I am now the admin on both. When I tried to allow app sharing on the factory resetted Quest,  it is still saying I’m already sharing and to turn off app sharing from the other device. It’s off. I restarted both head sets. Should I add my husband’s account to the 2nd Quest that I reset, BEFORE clicking allow share apps? I tried both ways with no success.  Can I use the same username and password that I used for him before I did the factory reset, or set it up as a new account? Do I need to uninstall the meta app from his phone, reinstall it and then set up his account with a new user name?  Am I supposed to use his phone and app to add him, or can I do it on mine???  When I tried to add him as a user using my phone/app, the code comes up and it says it’s paired, but doesn’t move to the next step. Since I did a factory reset on his, should I delete all the account info from that device before adding him, and then set him up him a new username? Lastly, if I do this, I don’t know which device’s number belongs to each device, so is there a way to figure that out?  Since I haven’t bought any games yet, would it be easier to just factory reset both devices and start all over?  If so, the questions above still apply. I’ve only had the 2 devices a few days and can still return them to Best Buy and start over. 🤔

Thanks in advance for any help!!! 🤞🏻🤞🏻

New Participant
March 25, 2023

Anyone get this working? Support keeps cutting me off

Participant
March 25, 2023

ADD SECOND/THIRD/FOURTH ACCOUNTS to same device

1) In a browser, log out of your PRIMARY meta account if already logged in

2) In a browser, log into your meta account using SECONDARY account login info (different email/username/pass)

3) In the same browser tab, in the address bar, type meta.com/device

4) Put on your Quest 2 device, go to Settings/Accounts/Add Account and follow prompts to get the 8 digit pairing code. 

5) Enter the pairing code into the browser tab that lists your SECONDARY login info from Step 3. This should add the SECONDARY new account to the same device.

New Participant
May 18, 2023

i did it but it still makes me do the code over and over

 

Participant
May 18, 2023

IF you have a second Meta account and IF you follow these steps exactly it will work…


ADD SECOND/THIRD/FOURTH ACCOUNTS to same device

1) In a browser, log out of your PRIMARY meta account  

2) In the same browser tab, log into your second Meta account using SECONDARY account login info (different email/username/pass)

3) In the same browser tab, in the address bar, type meta.com/device

4) Put on your Quest 2 device, go to Settings/Accounts/Add Account and follow prompts to get the 8 digit pairing code. 

5) Enter the pairing code into the browser tab that lists your SECONDARY login info from Step 3. This should add the SECONDARY new account to the same device.

New Participant
May 22, 2023

NOTHING WORKS THIS IS GARBAGE GIVE ME MY MONEY BACK

Participant
May 24, 2023

I am having the same issue. I need help and don't get it. 9 hours wasted today!

AliceinVRworld
Honored Contributor
May 25, 2023

Hey there! DrewNorton if the steps Chaos_Diemond provided help please let me know! Thank you!

We are all mad here.
New Participant
July 4, 2023

So I’m obviously here for same reasons. My son gifted me his old oculus 2 and I’ve tried everyone’s instructions on adding my account to headset. Nothing can be done. Just keeps telling me something went wrong, or gives me an 8 digit code that’s not being asked for, and for my sons account. For something so expensive you’d think you could have more than one account per headset. P.S. my son is in another country, so having him log in and out on same browser wasn’t working, and waste of our times.

MetaStoreHelp
Community Manager
July 5, 2023

Hey there, Blue12You. We appreciate you reaching out and bringing your issues with adding an additional account to the headset to our attention. We know that not being able to set up this aspect of the headset can limit your VR time, and we would like to help sort this out. So we can get some more information, can you do the following:

 

  • Send us a copy of the error message you're seeing.
  • What troubleshooting have you done so far so we don't repeat anything?

We have also included an article on multiple accounts in case you have any questions.

 

Please let us know if you have any questions. We are happy to help.

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!