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thatpandagavin
thatpandagavin
New Participant
October 24, 2023
Solved

Charging quest 2, turns on, shuts down, repeats endlessly

  • October 24, 2023
  • 36 replies
  • 28455 views

When charging my quest 2, it keeps turning on, loading with the meta logo, showing the powering off/shutting down loading screen, then turning off, about 5 to 10 second delay then repeat.

This has been happening when I've been charging it for the past few days. If I unplug it, it stops but seems to be dead.

    Best answer by MetaStoreHelp

    Hi thatpandagavin! We see you and want you to know we're here to help. In this case, it looks like you've already attempted most troubleshooting we could provide on the forums. The last thing we would also recommend would be to attempt a factory reset of your headset if possible. 

     

    If that doesn't help out, our team may need to take a closer look to determine the appropriate next steps. Please get in touch with our support team by visiting this link. We'll be looking forward to getting you back in the game!

    36 replies

    J40NYR
    J40NYR
    Honored Contributor
    October 25, 2023

    Hi thatpandagavin 

    Is the Quest sat in a case or anything when this is happening? Does the power button move freely (and still click once pressed?)

    Quest 2, Quest 3, PCVR, Meta Wayfarer
    thatpandagavin
    thatpandagavinAuthor
    New Participant
    October 25, 2023

    The quest is not in a case, what do you mean move freely?

    J40NYR
    J40NYR
    Honored Contributor
    October 25, 2023

    Just to make sure the button isn't stuck in 

    Quest 2, Quest 3, PCVR, Meta Wayfarer
    strongersbenjam
    New Participant
    April 29, 2024

    have you found any solutions to the problem?

    im having the same problem and cant seem to fix it

     

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    April 30, 2024

    Hey there  @strongers-benjam! We can see that your Quest 2 is also having a hard time charging: in this situation, we'd suggest leaving the headset charging for at least 2 hours with the original charger, and if the LED light isn't turning on, try leaving it charging with an alternative charger. 

     

    With the headset plugged in after these two hours, try holding the Volume Down and Power buttons until you see a screen that says "USB Update Mode": when that pops up, leave the headset charging a little bit more, then use the Volume buttons to highlight "Boot device" and the Power button to select it. We'll be waiting for your feedback!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Nightmarebonbon
    New Participant
    June 15, 2024

    Hi so mine was doing this so I have had to factory reset but now the screen on headset is stuck at the pairing screen. Controllers and headset have been paired to the app successfully but still nothing. This is very frustrating. Any suggestions?

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    June 15, 2024

    Hey there Nightmarebonbon! We know how frustrating these loops can be and we would love to help you out here. We need to collect some information from you and would like to invite you to send us a private message. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    gamer757870
    New Participant
    November 27, 2024

    I found the problem, the charger needs to be 20W (thats what im using after the same thing happened to me) I dont know why it auto boots up when your using a lower wattage charger but it didn’t boot up when I charged it with my 20W charger.

    Vinping
    New Participant
    December 22, 2024

    Hey! Same problem.... I switched out the charger, it worked! 

    McGyversimon
    New Participant
    February 24, 2025

    Good thread but hasn't solved my exact same issue. I've charged the headset for 36 hours using Samsung 25w charger (which charges my S23 super fast) AND I've done all the BIOS tricks. But selecting options like boot and factory reset and sideload update don't work for me. Headset cycles every 10 seconds from off to white side light plus static start screen. However, I've just noticed the red light has come on and stayed on! I'll let you know if this is good news! 

      ltdoesstuff2026
      New Participant
      August 25, 2026

      Thank you so much for sharing this i was having the same issue until I used my Nintendo switch charger and IT WORKED the light stayed on thank you

      Komodowood
      New Participant
      March 28, 2025

      I just had the same problem but I think I fixed it. If you have a Nintendo switch charger that you can use it will charge it correctly. I’m pretty sure you can buy one online.

      camthebunn
      New Participant
      April 8, 2025

      So I have the same issue and I’m going to try to let it die completely because I also have an issue where it freezes up when is connected or disconnected from power and won’t accept a charger that can do more than 15W so it’s plugged in mostly all the time 

      salfisher234314
      New Participant
      April 18, 2025

      every time i turn the vr on it says meta call keeps pauseing i press close and it goes to my boundry and turns off no power off noise or anything it still dose it i am scared help plz

      theducklord9757
      New Participant
      May 1, 2025

      Im having the same problem but I can't factory reset my VR nothing will work because it automatically turns on when it doesn't have enough power to

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