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corvin13
New Participant
December 26, 2022
Solved

Confirmation Code Not Sending-6 digit code

Was able to get the confirmation code upon setting up account on desktop computer, however when trying to log in through the Meta Quest app, it does not send 6 digit confirmation code. Have been trying for the past 3 hours, for a $400 product this has been VERY frustrating to just be able to look at this paper weight.

    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    November 2, 2023

    Hi Fun4mee ! We completely understand that you're encountering some issues gaining access to the correct account. Since we realize how this might be affecting your VR experience, we'd want to step in and lend you a hand so that we can get this fixed for you. In this case, our team may need to take a closer look to determine the appropriate next steps. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to getting you back in the game!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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    96 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 27, 2022

    Hey there corvin.13! We understand how setting up your device code can get frustrating. No worries, if you're having problems in VR after setting up a Meta account, here are a few things you can try:

     

    Once you try that, let us know if that was able to help. If you're still having problems after trying these solutions, please contact Meta Store Support for further assistance 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    luillocuchillo
    New Participant
    April 28, 2023

    I have the same problem but there's no such thing as doing what you said. Meta app will not let you log out of all sessions or do a single thing without sending a code to your email to verify your account, a code that never gets there. I've been locked out for months and this is really not fair. Who is going to refund all of the apps/games I can't use? Or the quest 2 for that matter?

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      April 29, 2023

      Hey there, luillo.cuchillo! We noticed that you are experiencing some issues with receiving your confirmation code. We hate to hear that any of our users would be experiencing something like that and we'd love to get this issue sorted out as quickly as possible! Just so that we don't rehash anything troubleshooting that you've already tried, what steps have you tried on your own? We look forward to hearing back from you and getting this matter resolved. 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      dvdsm
      New Participant
      May 3, 2023

      I'm replying to this thread because it's a major issue — I'm posting for a friend who CAN'T CREATE A META ACCOUNT BECAUSE THE CONFIRMATION CODE NEVER WORKS!
      First, they tried creating an account and received an email with a confirmation code. That code is incorrect, according to the confirmation page. Then, they try resending the code and it is never sent. So... they have a headset that is unusable because they're unable to create a new Meta account. 

      They've tried creating a new account twice and the same thing happens. So this isn't just random — it's a bug. 

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        May 3, 2023

        Hey there! We hate to hear that your friend can't create a Meta account. We understand how frustrating that might be. So we can further assist, could you please have your friend reach out to us at Meta Support so we can further look into their issue and gather some personal information from them. We are looking forward to hearing from them. Have a great day! 

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        DawsonDale
        New Participant
        May 26, 2023

        The meta support link doesn't let you report problems about the website or in this case a verification code, it only lets you report physical problems with the headset and its accessories. I'm trying to get a verification code texted to me so I can enable 2-factor authentication which you need to enable Dev mode. I've been trying this for two days straight and no text message is being sent to me. I have even tried two different phone numbers.

         

        DynamicDavid
        New Participant
        June 6, 2023

        Trying to get some help, I own 2 head sets quest 1 & 2 each is setup on different PCs about a month ago both stopped loading quest link homes. the apps work but the homes I created don't load. I've tried uninstalling software and re-installing and still homes will not load any idea why?

        Thanks

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        June 6, 2023

        Hey there Dynamic_David, we notice you have an inquiry for the Oculus Home. We understand your concern over being unable to access this feature, and we know how important it was for you as a creative outlet. We would love to provide you information on the Oculus Home feature as much as we can! 

         

        Recently, we stopped supporting the older Oculus Home experience within the Rift software. This standalone app had some great customization features that we loved playing with, and hope to bring some of it into the future. We know this is disappointing news for everyone who loved using their Oculus Home, and we feel it too.

         

        We hope you can understand this, and if you have any other questions or concerns, please don't hesitate to reach out to us again.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        JCChase47
        Participant
        August 8, 2023

        The meta support link doesn't let you report problems about the website or in this case a verification code, it only lets you report physical problems with the headset and its accessories. I'm trying to get a verification code texted to me so I can enable 2-factor authentication which you need to enable Dev mode. I've been trying this for two days straight and no text message is being sent to me. I have even tried two different phone numbers.

        I have the same problem as the guy who wrote that and I'm so pissed off right now

        JTriples
        New Participant
        August 21, 2023

        Anyone find a fix for this? I'm not confident Meta will respond to my message

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        August 23, 2023

        Hey there, JTriples! We just wanted to let you know that we received your private message, and we sent you a response. We look forward to continuing to assist you!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        vermillion526891
        New Participant
        September 29, 2023

        I have the same problem with everyone else about not receiving a 6 digit sms code. I had to create a new account juat to log onto here. My original account has been locked out for months and I cant log in or access any of my games because I never get a phone code

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        October 1, 2023

        Howdy there, @vermillion.526891! We completely understand that you're encountering some issues gaining access to the correct account. Since we realize how this might be affecting your VR experience, we'd want to step in and lend you a hand so that we can get this fixed for you. So, please send us a private message so that we can assist you more effectively.

         

        Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        DuckyMan69
        New Participant
        February 3, 2024

        It won’t send me the confirmation code to change the email

        Noname834879y23985
        New Participant
        January 9, 2024

        I also cannot receive any SMS confirmation codes. I have never had this issue in the past with my Quest 2! I just got my Quest 3 and I can't even login because I can't get any confirmation codes. This is incredibly frustrating. I now only have a $500 brick to stare at while I wait 5-7 business days for them to get back to me. Had to make a completely new account just to be able to post on this forum

        shapexr
        New Participant
        January 10, 2024

        I'm having the same issue, I'm totally locked out of my account. I had to set up a new account just so I could post here.  I had been able to previously log in in early December. 

        Now I can't get any Confirmation Code sent to my email address or mobile phone. 
        I've tried turning off my VPN + Different browsers with no luck

        I even tried to use the 'No longer have access to the email address?'  using my Quest 1 Serial but I get an error after I put in my alternative email: 
        "Sorry, something went wrong
        We're sorry, but there's a technical problem with this feature. We're working to fix it."

        I originally set up the account when I got my CV1  but had migrated it to a Meta account. I purchased quite a bit of content on this account plus have it set up as a developer account so need it for a project I'm working on. 

        There doesn't seem to be anything else I can do from my end.

        Neeeedles
        New Participant
        January 29, 2024

        This is NOT SOLVED! i just got my Quest 3 and all my games are locked out coz i cant login to my account! my email doesnt even have any special letters or anything but its not yahoo. I cant change my email to yahoo if i cant even login anyway. What the hell is this crap.

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        January 29, 2024

        Hello there, Neeeedles. We understand you are having some issues logging into your account, account access is pretty important for any device, and we would love to help you out! So that we can get some account information to assist, can you send us a message privately from our Profile Page? From there, we would love to assist and get you back into your account!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Rhodlyn
        New Participant
        February 22, 2024

        I was having a similar issue, where I wasn't able to login to my meta account on my computer because I wasn't receiving the SMS verification code. 

        I solved it by opening the Oculus/Meta app on my phone (which was already logged in), going to Settings -> Two-factor authentication. I then chose my account from the list and clicked Additional methods and added the ability to use 'Recovery codes' to login (save the codes somewhere safe). I then tried to login again on my computer and selected using a recovery code rather than SMS to verify my account, then typed in one of the recovery codes. This worked for me, I hope it helps anyone else who runs into this issue!

        If you're not already logged into your account on the Meta mobile app then there might be another way to add recovery codes to your account but I'm not sure.

          Maralieus
          New Participant
          March 22, 2024

          Opening my phone app that was luckily logged in worked for me. I just disabled two factor authentication entirely. For those that read this, you have to go into settings, then go into settings again. It's weird AF, shame on meta for failing this hard on something that's so simple and then NOT fixing it for years. I remember having this issue like 2 years prior. 

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