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corvin13
New Participant
December 26, 2022
Solved

Confirmation Code Not Sending-6 digit code

Was able to get the confirmation code upon setting up account on desktop computer, however when trying to log in through the Meta Quest app, it does not send 6 digit confirmation code. Have been trying for the past 3 hours, for a $400 product this has been VERY frustrating to just be able to look at this paper weight.

    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    November 2, 2023

    Hi Fun4mee ! We completely understand that you're encountering some issues gaining access to the correct account. Since we realize how this might be affecting your VR experience, we'd want to step in and lend you a hand so that we can get this fixed for you. In this case, our team may need to take a closer look to determine the appropriate next steps. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to getting you back in the game!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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    96 replies

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    EireMax
    EireMax
    Participant
    October 17, 2024

    Hey everyone!

    If you are struggling to send Support a message here on the forums, you can reach out though the support page of the website found here.

    Have a great day! 

    Moderator 2 Electric Boogaloo
    SimioDrako
    New Participant
    October 17, 2024

    Hello Eire_Max,

    I cannot find any option on here that offers being able to message support. When I follow this link (and similar other ones) I just end up going round in circles as there is no solution to the issue. These links just send you to other support pages and none of them have a solution. The solution would be to speak to someone at Meta to  get them to manually send the code as the automation doesn't seem to work. 

    EireMax
    EireMax
    Participant
    October 17, 2024

    Hey again!

    Sometimes the options can be a bit confusing, if you follow this link and sign in with your Meta Account or input your device Serial Number, you should be given a couple of different methods of contact to choose from. I have tried to streamline this process for you as much as possible. 😀

    Have a great day!

    Moderator 2 Electric Boogaloo
    Whammer45
    New Participant
    January 26, 2025

    Try using computer instead of the App.  After several frustrating hours that is what worked for me.

    TimLM
    Up and Coming
    February 25, 2025

    I just read through all 93 responses to the OP. Two things are clear to me: [1] Changes need to be made to the code for the authentication process to fix this recurring error that brings many users to a screeching halt, and [2] Meta is not going to do [1]. Meta would rather provide customers with a work-around on a case-by-case basis rather than fixing the issue in the source code.

    RadiantOsprey9064
    New Participant
    December 8, 2025

    Help I can not get my 6-digit code

    [edited for privacy - this is a public forum]

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