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Error Occurred: Generate new device code

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I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to www.meta.com/device to put in the code it prompted me with. I put in the code, and it said an error occurred, Generate new device code. Now i tried again a few days later, after that error happening many many times, and now it says the account I'm using does not match my purchases and stuff on my oculus account, saying I'm using a different account, BUT IM NOT. i really need help because I can't play any games.

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biscuitsngravyyAnswer

Honored Contributor

Some users are still experiencing an issue with their device code not working, however, a lot of them have been able to resolve it by following a few steps I'll outline below:

1. Make sure you are trying to set up the device with the same account you're logged into on the app (we need to make sure your device is listed on the correct account). You can check this by going here: https://secure.oculus.com/my/devices

2. You can go to this site if you need to log out: auth.meta.com/settings

3. Then you can log in with the correct account, or start over using a different login by factoring resetting your headset

Hopefully that helps!

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bingqingwei56

New Participant

Folks I factory-reset my quest 2 then paired it again (yeah you have to do it again) with Quest Mobile App then solved this stupid "migration problem". Meta support is just randomly trying some stuff and not helpful at all, don't listen to them.

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bingqingwei56

New Participant

It wipes your quest 2 games clean but you can redownload them once you linked the account.

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Joyinhappiness

New Participant

I haven't been able to use my oculus since the Mega sign-in business. I have an Meta account. However when I try to play I get a notification saying to take off the headset and enter the code into my account after login. When I do this I get an error message saying my information doesn't match. I am frustrated with this whole business. I just want to play the new games I just purchased. The site had me signed into an Instagram acct that I didn't have. I have one now but its still not matching. I need help!!!!

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xsLAUGHTER6x

New Participant

how long has this been going on? any fixes yet? they need to do a complete update to their whole system and get rid of all this nonsense. should be as simple as putting in email and password and you get access to everything your entitled to. whats the issue? makes no sense i just want to play some games not do rocket science to have access to my own account. please tell me someone is doing something about this? I'm about to get rid of my occulus.

m0nst3rguTz

New Participant

the same thing is happening to me and literally nothing is working

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mk2022

New Participant

I’m having the same issue but none of the solutions people are giving are working for me. it just continues to say an error occurred.

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danamesdoo

New Participant

I am trying to add another account to my VR set and it is stuck in this loop where it cannot connect the device after a code is entered. I am on the same meta account on both the mobile app and V R set. Now what do I do?

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benbalsitchy

New Participant

Went through all the fixes with support in mid-October and never got this problem fixed. They left it at we will contact you when we have a fix. It’s been two months and no word from them. Still can’t pair. Emailed support to see what’s up with a fix and the email l had been using to communicate bounced, email no longer valid. Now what?

MetaStoreHelp

Community Manager

Wow! This is not the experience we want you to have with our VR headsets and our Support. We can only do so much through our Forums however, we want you to get connected with us through PM so we can see what is going on with your ticket. We want to make sure you can be part of the VR experience again and would be more than happy to assist you with some help.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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UnleashedOculus

New Participant

Experiencing the same issue. Help chat was not helpful. Told me to try different browsers or the app. My quest 2 is linked to my app, but it cannot connect to my device anymore. Have been using my device fine for over a year. This is clearly a bug, and not an user error. Solution provided in this forum is not it, I'm logged into my device and browser with the same account...

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JohnnyDenali

New Participant

When I view my account here https://secure.oculus.com/my/cloud-backup/ I can see both my devices and their associated purchases.

See reply for my solution.

MetaStoreHelp

Community Manager

We know how worrisome issues with pairing can be JohnnyDenali, we'll be sure to have a fix for you! Typically, pairing issues are fixed with a quick power-cycle or performing a factory reset, please be sure to have Cloud Backup enabled so you won't lose all your data.

If you continue to have an issue with the pairing code after performing a factory reset, please submit a ticket to the Support Team and we'll be able to assist further on that platform!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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JohnnyDenali

New Participant

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