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Error Occurred: Generate new device code

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I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to www.meta.com/device to put in the code it prompted me with. I put in the code, and it said an error occurred, Generate new device code. Now i tried again a few days later, after that error happening many many times, and now it says the account I'm using does not match my purchases and stuff on my oculus account, saying I'm using a different account, BUT IM NOT. i really need help because I can't play any games.

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biscuitsngravyyAnswer

Honored Contributor

Some users are still experiencing an issue with their device code not working, however, a lot of them have been able to resolve it by following a few steps I'll outline below:

1. Make sure you are trying to set up the device with the same account you're logged into on the app (we need to make sure your device is listed on the correct account). You can check this by going here: https://secure.oculus.com/my/devices

2. You can go to this site if you need to log out: auth.meta.com/settings

3. Then you can log in with the correct account, or start over using a different login by factoring resetting your headset

Hopefully that helps!

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NetDoc

New Participant

Your post saved me from doing this. Anyone else reading this - if you can't get your web browser to accept the code from the headset, just login to the Meta account on your iphone or ipad and the code works. At least that worked for me. And JohnnyDenali.

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MajorminecartPlayz

New Participant

how do I even get the to the spot to even enter the code? I have done all of the steps I can (1-4 out of 5) and I am not getting a prompt telling me to enter a code.

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Antbix

New Participant

My code does not pop up on my headset and cant play any games.

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imaknight

New Participant

Excuse me, i don't have an answer to your question but i have another question. After logging in, where do i go to input this code. After logging in i am not able to find any place where i can input this code

CookiesNScream

Honored Contributor

Hi imaknight! When you go to www.meta.com/device the very first thing you should see is a place to enter the code. Are you able to view the page? If not, you may wanna try out another browser or device.

I hope this helps! 🙂

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MetaStoreHelp

Community Manager

Hey there, @bossfeature.2023. We don't want any of our users having trouble getting their devices working, in order to get a deeper look into your account and assist you further we'd like for you to reach out to us in a Private Message. In order to PM us all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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TimMax1

New Participant

I’ve got the same issue except the code not being visible at all and now I can’t do anything it sucks!

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Skyguy519

New Participant

I had to hard reset the oculus. Signed into my account and was able to get back on it. Just took forever to redownload all my games. Hope this helps.

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onlynguyen2024

New Participant