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chimpdaddy
New Participant
October 6, 2021
Solved

How to get a replacement controller?

  • October 6, 2021
  • 147 replies
  • 167541 views

My left controller for my Oculus Quest broke, and I have been coming to the Oculus store for 6 months looking to see when you might have one in stock. How do I get a replacement? 

    Best answer by CookiesNScream

    For any questions about controller issues or possible warranty options, please make sure you send a PM over to MetaStoreHelp! I'd hate for anyone to miss out on all the fun that comes with VR, so please make sure you follow all the controller troubleshooting below as well:

    • Clean the controller with a compressed air can and microfiber cloth, make sure you only use approved cleaning materials!
    • Remove the battery for 10 minutes, then replace with a fresh battery
    • Unpair and re-pair the controller

     

    There are controllers available for sale on the store, but I suggest reaching out first so the support team can look into your options. Hope this helps!

    147 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 6, 2021

    Hey there Chimpdaddy, thanks for reaching out. I have taken a look at your account and luckily, your warranty is still active to receive a replacement controller. Please submit a support ticket on our website here: https://ocul.us/ContactSupport so we can begin the process of troubleshooting and if it is deemed as broken, replacing the controller. 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      TsunamiChan
      New Participant
      October 2, 2022

      Hey I recently broke my right controller and  

      I’m wondering where I can get it repaired or replaced 

      lachlan09
      lachlan09
      New Participant
      July 22, 2022

      I've recently cracked my left controller ring and I can see the trackers and when I move the controller if feels like the ring is going to break off I bought Costco in mid January am I able to get my controller repaired?

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 22, 2022

      Hello lachlan09! We're sad to hear about your controller and we'd love to help out with this today! There's nothing worse than not being able to enjoy our VR world!

       

      To better assist you, we ask that you contact us via Meta Store Support to open a ticket and try to find a solution immediately. 

       

      We appreciate you!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      EpixAlex
      Participant
      September 25, 2022

      I activated my device on December 21st of 2020, and my left controller is drifting heavily as well as draining the battery much faster. Am I still able to get a replacement controller under warranty?

      DJLilPvffz10
      New Participant
      July 22, 2022

      My left oculus controller has stick drift is it possible for me to get a replacement?

       

        BluburstYT
        BluburstYT
        New Participant
        December 18, 2022

        I'm having the same problem 😕 

        MidgeHolt
        New Participant
        July 29, 2022

        My left controllers grip trigger isn't acting spring loaded, and can come farther out than normal, it falls in to full press when held sideways. I really don't feel like shilling out 160 dollars for a 70 dollar controller on Amazon. Is this fixable? When is it going to be in stock if not?

         

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        July 29, 2022

        Hey there MidgeHolt.We know what it feels like to play a game, only to have it not work properly. Let's see what we can do to help you. 

         

        Please reach out to us via Support HERE so we can see what options are available to you for your left controller. We look forward to hearing from you.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        dvilVr
        New Participant
        August 6, 2022

        Hey, a while back I cracked my left controller and the front finger tracking broke on it. I was just wondering if you could look at my warranty and check it out. My finger tracking on my right controller has also gone funky and I don't what the issue is there, I haven't hit it or tapped it. do you know what the issue is?

        Devel5555
        New Participant
        August 31, 2022

        I was wondering if I can get a left controller replacement because when I was playing gorilla tag I smashed my left controller on my desk

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        August 31, 2022

        Hi Devel5555! That doesn't sound like a pleasant experience at all! We'd love to look into this with you further to see what can be done about your controller. Please click HERE to reach our email and chat teams and we'll get right on it. Thanks!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        lel43
        New Participant
        September 1, 2022

        I recently broke my oculus quest 2 controller, speciffically the ring. Ive had the oculus for 7 months now i was wonder if i could get a replacment anywhere? 

        EpixAlex
        Participant
        September 25, 2022

        I activated my device on December 21st 2020, and my left controller is drifting heavily as well as draining battery much faster than the right one. Am I still able to get a replacement under warranty?

        bananas3752
        New Participant
        September 26, 2022

        Oculus my analog button doesn't work so I can't play games that use it so I stick to mostly 3 games.So if you could please help me.

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        September 26, 2022

        Hey there, friend!

         

        Oh goodness! We certainly can't have you deal with an issue such as a non working analog buttons. We need you in tip top condition! We won't let something like a button get in the way of your VR adventures. Let's get you over to our main support channel so we can look further into this! You can reach that main channel here: https://metaque.st/Support. No matter what, you'll be back in that tip top condition soon!

         

        We'll see you on the other side!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        OliverTrex
        New Participant
        October 1, 2022

        Hey, my left Quest 2 controller has severe stick drift to the point of being unplayable.

        How may I get a replacement?

        TsunamiChan
        New Participant
        October 2, 2022

        hi I recently broke my right controller I I’m wondering if I can get it fixed or replaced

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        October 2, 2022

        Good day TsunamiChan! We're not happy to hear your controller broke. That must be some good game! No worries, we'll be happy to see what options we've got for you.

         

        Where did you purchase the device and when did this happen?

         

        Please reach back out!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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