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New Participant
October 6, 2021
Solved

How to get a replacement controller?

  • October 6, 2021
  • 147 replies
  • 167541 views

My left controller for my Oculus Quest broke, and I have been coming to the Oculus store for 6 months looking to see when you might have one in stock. How do I get a replacement? 

Best answer by CookiesNScream

For any questions about controller issues or possible warranty options, please make sure you send a PM over to MetaStoreHelp! I'd hate for anyone to miss out on all the fun that comes with VR, so please make sure you follow all the controller troubleshooting below as well:

  • Clean the controller with a compressed air can and microfiber cloth, make sure you only use approved cleaning materials!
  • Remove the battery for 10 minutes, then replace with a fresh battery
  • Unpair and re-pair the controller

 

There are controllers available for sale on the store, but I suggest reaching out first so the support team can look into your options. Hope this helps!

147 replies

Stokey218
New Participant
September 11, 2023

Started happening after I started playing VR again, like a few days ago, I lost the charger for it so I couldn't play it, The left Controller was just started glitching, like in the game Pavlov Shack VR, my arm would not be visual because it would get frozen under me. if it is, I cant run or use my weapon. 
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I have dropped it a few times, but that was all months ago, I always use the straps that were provided with the controllers so I don't know if it was damaged from dropping it.
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it only happens with my Left controller, my right one is fine. Tried it on multiple other games like Beat Saber, Superhot, even Gorn.
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I've already tried the battery method, I tried to unpair then repair it but it took half an hour for it to pair because of the tracking. I don't have any mirrors in my room, I cover my windows with curtains all the time. also don't have LED lights. I've been trying to play VR the past 2 days trying methods on the Internet but none worked. I've tried inserting new batteries in it and it just showed a blinking light on the ring, but no movement with it. so please I am hoping to get a Left replacement controller for my meta Quest 2

MetaStoreHelp
Community Manager
September 12, 2023

Hey again Stokey218, thank you for the information! Those are a lot of steps and we really appreciate you going through them. We would love to look into this deeper, if you could please PM us by selecting our name to get to our profile page. And then clicking "Send a Message" to privately message us so we can look into this for you further.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
New Participant
October 8, 2023

How do I get a replacement for my left controller? I have been looking for a replacement for a few months. 

my left controller stick has broken into two pieces and I can't fix it.

MetaStoreHelp
Community Manager
October 9, 2023

Hello there, tbtmre. Thank you for reaching out with your questions. We never like to see reports of broken controllers or headsets and are more than happy to assist further! Please send us over a private message so that we can look into this for you. In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
New Participant
January 3, 2024

My right controller is destroyed because I hit my wall and the outer part of the controller fell off but it still works but it has severe stick drift and it also has broken pieces and I picked it up and I’m trying to get a new one cause I can’t play with a broken controller 

New Participant
April 3, 2024

I controller is bike in 

August 9, 2024

go to Amazon 

New Participant
April 14, 2025

You can't just get a quest 3

New Participant
November 14, 2025

How about when a large dog gets to it and plays with it like a chew toy? 

Honored Contributor
November 14, 2025

CyrusBorg   ðŸ˜‚😂😂 Maybe..... if you also bought the dog from Meta! 

Choleni
Honored Contributor
November 14, 2025

Maccyb123​ ðŸ¤£ðŸ¤£ðŸ¤£

 

CyrusBorg​ buy a new/refurbished one..... that's not a warranty thing.😉

 

New Participant
April 23, 2026

My left controller has gotten really bad stick drift to the point I can’t move forwards at all which doesn’t allow me to play some of my favourite games, I’ve tired everything from spraying it with special stuff to taking apart the controller and cleaning it myself and nothing has seemed to help. I’ve tried ordering one but there’s never none in stock when I look, how can I sort this out?

Choleni
Honored Contributor
April 23, 2026

Hi AlienXSwim​ 🙂

AlienXSwim wrote:

to taking apart the controller and cleaning it myself

The joystick module can be replaced and can be bought  them on Amazon, ebay and so on.

If you feel confident in doing that yourself..... there are video tutorials on youtube how to replace them.

If you don't want to do it yourself, look for a repair service like Fix my Oculus - if you are in the US - or something similar in your country.

 

New Participant
August 4, 2026

i was wondering if u could fix my controller. I threw it while playing blade and sorcery . I threw it across the room now its all messed up the battery thing is falling off and the WHOLE back plate broke and i see a battery inside of it.

 

Honored Contributor
August 4, 2026

I sent you a reply on your other comment with some information about who to talk to. Please don't make multiple posts on the same subject, you'll just cause confusion and this can be reported as spam in the forum.