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chimpdaddy
New Participant
October 6, 2021
Solved

How to get a replacement controller?

  • October 6, 2021
  • 147 replies
  • 167541 views

My left controller for my Oculus Quest broke, and I have been coming to the Oculus store for 6 months looking to see when you might have one in stock. How do I get a replacement? 

    Best answer by CookiesNScream

    For any questions about controller issues or possible warranty options, please make sure you send a PM over to MetaStoreHelp! I'd hate for anyone to miss out on all the fun that comes with VR, so please make sure you follow all the controller troubleshooting below as well:

    • Clean the controller with a compressed air can and microfiber cloth, make sure you only use approved cleaning materials!
    • Remove the battery for 10 minutes, then replace with a fresh battery
    • Unpair and re-pair the controller

     

    There are controllers available for sale on the store, but I suggest reaching out first so the support team can look into your options. Hope this helps!

    147 replies

    Show previous replies
    Anonymous
    January 23, 2023

    My right controller for my quest 2 won't track I tried to use it but it kept on flashing a morse code and It will turn on for a second and then turn off again and I wanted to know if I could get one sent if a have me warranty 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    January 23, 2023

    Hey there Anonymous, thanks for reaching out! We know how unpleasant it is to have tracking issues with your Quest 2, so let's get this squared away. We recommend contacting our wonderful support team in regards to looking at some warranty options. 

     

    In the meantime, here are a few questions we'd like to ask in attempt to get to the bottom of the tracking issues:

    • Was the tracking working well before?
    • Has anything changed in your play area? (Furniture, lights?)
    • Do you experience similar issues while playing in other locations?

    Also, try the following:

    • Remove the batteries for 10 minutes.

    If you have any questions, please don't hesitate to ask. We will be patiently waiting for your response! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    KenrocMOJ
    New Participant
    February 4, 2023

     How can I get my controller fixed or repaired

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    February 4, 2023

    Hey there, KenrocMOJ! We don't like to see our users unable to enjoy their time in VR. We know how important it is that this gets looked at as soon as possible. Not to worry. We recommend connecting with our specialized team here. We'll be able to assist you better with this issue to get you back in action! We look forward to connecting with you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    PAPDeezys
    New Participant
    February 24, 2023

    I have had really bad stick drift on my controllers. I was wondering if I could get my warranty checked to see if I can get replacement controllers it makes it impossible to play please and thank you!

    Thanks, Hayden

    ThyRuinedKing
    Honored Contributor
    February 24, 2023

    Drift issues are definitely a tedious issue PAPDeezys, but there's a couple troubleshooting steps you can try! First, please power-cycle your headset and re-install the mobile application, if the issue continues after this please follow the steps below.

     
    Please try the following:

    • Remove the batteries for a minute before attempting to use them again
    • Adjust joystick deadzone until the drift is no longer an issue/noticeable 
      1. Go to Settings
      2. Go to Controller Settings
      3. Under Joystick Deadzone and Range, select the joystick which is having issue
      4. Follow on-screen instructions to recalibrate the joysticks deadzones
    • When powering on your controllers, ensure that the Analog sticks aren't being held in any direction and are at rest in the neutral position

     
    If you continue to have drift issues after, we may need to look into further possibilities and troubleshooting. Please Submit a Ticket  and support will be able to assist further within that platform!

    In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it. P.S., I can beat you at One Piece TCG and Tekken
    PAPDeezys
    New Participant
    March 4, 2023

    I tried all the things that could help my stick drift and it didn’t work so I was wondering if I could get a check to see if I have a warranty to get a replacement 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    March 4, 2023

    Hey there, PAPDeezys! We noticed that you are experiencing some issues with joy stick drift and are wanting to look into possibly getting a replacement. We definitely understand how inconvenient something like that can be and we'd love to help you out with this! We would like to get you over to our dedicated Support Team so that we can look into possible warranty options with you. Please click here to connect to a specialist so that we may further assist you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Rebelsrule
    New Participant
    April 1, 2023

    I recently broke my right controller ring I am very sad of me breaking it I am wondering if there is anyway for me to get a replacement I got it for a Christmas gift in 2021

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    April 1, 2023

    Hey there, Rebelsrule! We noticed that you are requesting assistance for a broken controller. We definitely understand how inconvenient that can be and we'd love to help you get this issue sorted out as quickly as possible! We would like to get you over to our dedicated support team so that we can look into some possible warranty options with you. Please click here to connect to a specialist so that we may further assist you!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    kamron3060
    New Participant
    April 22, 2023

    Both of my controller are broken and the ring of my right controller is falling off and the left one is ok just it tracking is a little bit off

    RVNRascal
    New Participant
    May 24, 2023

    My left controller has started to drag, only seems to occur when I'm trying to go forward, I've tried to recalibrate in the settings but has made no difference at all.

    ThyRuinedKing
    Honored Contributor
    May 25, 2023

    What type of recalibrating are you trying to do, is this with the Dead Zone settings? If you haven't given that a shot, please follow the steps below.

    • Remove the batteries for at least a minute before attempting to use them again.
    • On Standalone Headsets: Increase the dead zones of the controller until the drift is no longer an issue/noticeable. 
      1. Go to Settings
      2. Go to Devices
      3. Select Controllers
      4. Next to Thumbstick range and dead zone, select the joystick which is having issue
      5. Follow on-screen instructions to recalibrate the joysticks deadzones
    • When powering on your controllers, ensure that the Analog sticks aren't being held in any direction and are at rest in the neutral position.


    If you continue to have an issue after trying this, please feel free to reach out through either a Private Message to     MetaQuestSupport or submit a ticket within our Support Website.

    In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it. P.S., I can beat you at One Piece TCG and Tekken
    CookiesNScream
    CookiesNScreamAnswer
    Honored Contributor
    June 16, 2023

    For any questions about controller issues or possible warranty options, please make sure you send a PM over to MetaStoreHelp! I'd hate for anyone to miss out on all the fun that comes with VR, so please make sure you follow all the controller troubleshooting below as well:

    • Clean the controller with a compressed air can and microfiber cloth, make sure you only use approved cleaning materials!
    • Remove the battery for 10 minutes, then replace with a fresh battery
    • Unpair and re-pair the controller

     

    There are controllers available for sale on the store, but I suggest reaching out first so the support team can look into your options. Hope this helps!

    Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
    Stokey218
    Stokey218
    New Participant
    September 11, 2023

    I'm Not sure if I broke my Left VR Controller but the Tracking on it does not work, it shows a white light on the ring but it does not work at all, I got my Meta Quest 2 VR back in August 30th, 2022 Just seeing if I can get a replacement Controller.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 11, 2023

    Hey Stokey218! We know how discouraging it can be when your controller doesn't want to work properly, so we'd be glad to lend a hand. 

    To get some insight, could you answer the following:

    1. When did this first start?
    2. Has the controller taken any damage?
    3. Does this only happen with the left controller?
      • Does this only happen in one game/app, or multiple?

    Along with this, if not already. Please try the below steps:

    1. Make sure the play area is not too bright or too dark
      • Check that LED lights are turned off
    2. Cover any reflective surfaces (mirrors or glass)
    3. Remove the battery for roughly 30 seconds before placing in a new one
    4. Unpair and repair the controller

    We'll be looking forward to your update! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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