Other Troubleshooting

Using a Quest 3 I can't get the universal menu to pop up no matter what I do.Initial Problem: The headset was on an outdated system software version. This caused the Meta Quest Store to appear empty, and the universal menu was not accessible.Actions Taken Fix This:I attempted to perform a standard system update from within the headset, but this failed.I attempted to perform an update via the Meta Horizon mobile app, which also failed.Based on external troubleshooting, I concluded the automatic update system was not functioning.I successfully sideloaded the latest v79 system software update using the Meta page through Chrome and wired in with USB-C.Current Problem (Post-Sideload): The system software is now up-to-date, but the same universal menu problem is still here:Pressing the Meta button on the right controller produces the audible sound of the universal menu appearing.However, the universal menu does not render or display visually. Nothing happens aside from the noise, clicking it

it says this on the requirements page is this still true? having issues with my rx 7900 xtx card

Hi there,I have just bought a oculus go from marketplace and it looks like it’s not letting me do the setup. I tried on different phones it just stops as video for health doesn’t not let me proceed. Iam unable to contact support. Is there anyone who has the solution for this to get started.iam stuck at this page.Thanks a lot in advance. 

I would like to receive support, but I can't register my product and can't get in touch with you, even though I have the correct serial number for my Rift S. Where can I get support?

Hi,I have a issue with Wirtual Desktop and Quest 3. I set Preffered Codec to AV1 10bit in streamer app. But once I run a game, codec is set to HEVC... If I set HEVC 10bit then it stays at HEVC 10bit. So the issue occurs only for AV1.GPU - Radeon 6950XTDrivers - Adrenaline 25.6.2Do anyone know how to solve this problem?

Kupiłem oculus meta quest 3s ale nie mogę włączyć granicy mogę ją ustawić ale nie działa. Co mógłbym zrobić?

Im on a newly built pc, and when i tried to install gorilla tag, it gets to downloading, then said failed to download, contact meta support. How do i fix this? 

I now have V78 on my quest 3 and now my Bobovr S3Pro is not connecting. When I put a battery on the headset it registers as 100% but when I plug the connector into the quest 3 it is not charging it. The quest will charge on its own plug so there is nothing wrong with the connection.  And yes I’ve shut it down and restarted and still does not work. Anyone else?!

The title says it all. I noticed the release notes page here was updated TODAY and only shows up to v.77.1029 released on June 30, 2025, which was 11 days ago. Since then, v78.1027 and 78.1028 have already been rolled out. Release notes should be published AT THE SAME TIME as the software, Meta!

Hello I bought my meta quest 3s xbox edition about month and an half ago. I played with it a few time and then put it back into the box. Open again today and the controllers show that they are there but can not select anything. So done some research and said you can put it back to factory settings,did that and now it saying I have to pull the strips from the controllers but they are not there anymore. Has anyone else had this problem and how do I resolve it please help thank you

I got burn ercan so how fix it please help me thank.

Can’t turn on my headset is charging for 24 h now. 

My son has accidentally cracked one of the front lens on the outside of his vr headset. It still seems to work ok for the moment. Is this something I need to get replaced (if I can) or will it continue to work if it just leave it?

Eveytime I click "log in",then it will open my web browserThen there is only language setting on my browser. Noting jump out to let me confirm my login.Then I tried to log out and do it again,it show me somthing went wrong.Please tell me how can I do,thx 

The other day I went to go and play on my VR on my quest 2 but when I turned it on I immediately noticed that my right controller tracking was not right. I continued to a game and my controller in VR was a meter from where it was in real-life. The best way I can describe my issue is that my movements of my right controller in VR is an over exaggeration of real-life. For example moving my controller a couple centimetres to the left it moves a meter to the left in VR and vice versa for the right side. This sort of thing has happened before when I have intentionally covered my controllers with a blanket or something. A few days before this occurred I did hit the right controller on a table though I continued playing and it was fine, only days after that incident did the issue start. I have looked online but there is no one with a problem that is quite like mine. I have tried restarting my headset, cleaning the cameras, replacing batteries, cleaning the controller, resetting my boundary da

I currently use a Qwerty keyboard where i've swapped the keys around to the Colemak layout. I'd like to use the colemak layout on MetaQuest3 but can not figure out how to do this. Does anyone know?

I was trying to buy a game with quest cash but when i press continue it says request not completed then it says it could be to incorrect information. Please help 

My quest accidentally set the lock screen pattern to unlock. When I set the password, it was nine dots. When I set it to unlock, the homepage lock screen showed an eight-square grid.

Every time I put my oculus on my menu disappears and I can only see my room and I can’t do anything else. Sometimes if I launch beat saber from my phone, I’m able to get in but as soon as I pick up my controllers, everything disappears again and I’ve reset it multiple times And nothing.

As the title says I deleted my account and made a new one, but now I can't connect my quest 2 to my new account as I get this error code, anyone got any advice?

got a question. so my vr headset (meta quest 2) suddenly shut itself off while i was playing a roblox game about a week or so ago (vr hands 3.1, specifically). it didn’t feel too overheated or anything, just the usual hot temperature that it always was after playing for a few minutes. now after it shut off, i thought maybe it was a battery issue so i put it on the charger. come to find out (after i took it off the charger) when i load into vr hands again, nothing on the map loads unless i go right up next to it. and i mean NOTHING, so the items on the map, the other players, and the map itself doesn’t load unless i’m right in front of it. i tried another game (natural disaster survival), and that one didn’t load right at first but it had initially fixed itself pretty quickly, but THEN the spawn tower stopped showing if i had been moved to the island for the next disaster. so then i went back to vr hands, same problem was still happening. the map would flicker for a bit and show the ful

V78.1030 will not install over v78.1027.Settings shows v78.1030 available. Ater downloading and restarting version unchanged from v78.1027 and software up to date.Updating via software update tool installs v78.1027.Come on Meta, first it was the v78.1028 update now this.Has the update process been broken and the headset can no longer be updated.

Recently came back to my Oculus Quest after a long period of not using it and did a factory reset after it refused to let me log into my account.  After resetting the device I am unable to clear the setup and therefore can not use my device AT ALL.  I first tried using the Meta Horizon app on my phone.  This got stuck at the health and safety screen and the setup would not progress any longer.  I did some research and saw people recommending to install an older version of the app and clear the setup that way.  I tried installing it on my phone (unsupported for my device), then installed it on my older phone but it wouldn't let me log into the app because the app version isn't supported.  I then tried creating an Oculus Developer account and using the meta horizon developer hub to clear the setup from my laptop.  This got partway through the setup and then got stuck trying to reconnect to the device for multiple hours.  As of now my device is

I recently purchased a quest 3, I updated my device and created a meta account . I installed the horizon app and paired my headset, in the horizon app I see my device and its serial number underneath. I'm missing some promotion stuff so im trying to contact support, when I try it takes me to account center logged into the same account under devices there is nothing there, and when I try to enter the serial number is says unrecognized. So I cannot get any support because it won't recognize or register my device, and I cannot get my device recognized or registered because Noone will talk to me or help me with support?? Next steps?? 

Ok, On Quest 3s I'm on V78.0 with Navigator. Everything is working fine. I got a software update notification to install v78.1030. First Pic 1 install got stuck at around 90%. Pic 2/3. I choose to install again and instantly says install complete and restart the device. Pic 4. Restarted device, says You're all up to date......and I'm still on v78.0. This happened a couple of weeks ago and I assumed it wouldn't try to update to 1030 again and v79 would come, but it just randomly popped up again. My headset is working fine, no issues except an occasional ipd notice popping up. Really Meta, what are you doing ? I just noticed I can only put one attachment so can't show the progress. I put the last pic No 4 up which shows all up to date with the v78.1030 update ......but I'm still on the same version.