Other Troubleshooting

Me and my buddy were already mutually following each other and have played games and called using meta before, however today when we attempted to start a call it wouldn’t work. Neither would messaging. So we unfollowed each other to refollow and now the follow option won’t show up. Any solutions?

(this is NOT my picture by the way, I got this off somebody who's issue was identical)Please help.

I've tried restarting the headset. My mic works in other apps like vrChat. I'm unable to mute myself in Horizon, it just tells me to open settings and allow the app, but the mic option is grayed out. I have no options to turning my mic back on in that app. How can i fix it??

I turn my oculus on and when I try to sign into my account, all I get is the pass through affect can somebody please help me 

I tried to buy a game from the meta store i was told to put my payment method which I typed my debit card and I got the message: "Error adding a payment method. Please check your credit card info." I tried 3 times to write again thinking i wrote the numbers wrong but it still wouldnt let me add the debit card. Im from croatia if that is of eny help.

V78.1030 update was available and downloaded to Quest 2 headset. After download completed and headset restarted version was unchanged at v78.1027. However when using Meta AI assistant the preferred voice changed to a male voice. After trying to change to my preferred voice selection several times the Edit button on Voice selection greyed out and I can no longer try to change the selected voice. I tried restarting the headset, disabling Meta AI - restarting - and enabling Meta AI and reloading the firmware via the Software Update Tool. The Edit button remains greyed out and I am stuck with a Voice I dislike.I will not try a factory reset. With the state of how updates are not installing I have no confidence the my headset will be in a usable condition from a factory reset.Using my headset is no longer an enjoyable experience. It has become frustrating from the amount of features that randomly become non-functional. The power off hangup/long shutdown sequence is the worst taking up

My headset will no longer track and I am only able to semi use in travel mode. I tried calibrating and it won’t even let me do that. 

I just bought a quest 3 but there is no option to redeem Arkham shadow I was wondering if I am supposed to do something first. I have checked the mobile app to

Hello my name is Francisco Fonseca I am a videogame developer. The reason of this post here is to try to contact human support from Meta. My account has been banned for no reason and after google a bit I noticed the Meta AI went crazy with mass bans.I am obviously not a bot I sent my ID and a video of my face and still got rejected. I've tried to create other accounts but they get Insta-Ban.My Account Data:My account prophile is: https://facebook.com/frjafopa and my page is: https://facebook.com/rookgaardtales It's been weeks trying, sending reports but no help at all. I've invested a lot of money in Facebook adds for my page and now all is lost, all my followers, the photos, memories, 5 years of my page, so sad.All I can hope now is that this post reach meta human support somehow and help me get my account back.Thank You for reading and help me report it, if u got the chance.

No matter what the quest 3 is not chargin more dans 1% anymore. I can start it sometimes but it closes almost immediately since there is no battery. I tried to maintain home + volume up for more then 30 sec. Only home button for more then 30 sec. Logo is flashing and after the empty battery appears. I even tried the home + volume up + volume down .. Im hearing the fan... and nothing. What should I do ?. PS yeah the cable is good. 

screen moves/jitters nonstop after working fine for a few minutes. Sometimes it stops, then the screen shrinks like a glitch and starts moving again

"I haven't used my VR headset for a long time. When I tried to turn it on, it didn’t work, so I assumed the battery was dead and plugged it in to charge. It’s been charging for hours, but the indicator light remains red. Every minute, the light turns white, the VR shows the startup symbol, and then it displays a 'Shutting Down' message and either shuts off or tries to shut off but gets stuck in a loop. The battery isn’t charging at all. What could be the exact issue?"

Hi everyone.I wanted to play on my Meta Quest 1 when this one decided to boot forever no sound nothing. I remarked that it does show the meta logo. But at a moment it blink like showing then disapearing then get back on.It’s doing this indefinitly. Factory reset nothing worked.There is no startup sound just the meta logo.If you have any advice it would be great !Best regards !

At one point in my life (I don't know exactly when), I accidentally threw my right controller and broke my trigger. My main issue is that it doesn't always send a signal to the game that I pressed the trigger. So, with games that require the trigger to shoot, select, etc. I have to sit there spamming the trigger until I get a response. The worst parts are that sometimes you can't switch the hand you select with and I'm a righty so shooting left-side is uncomfortable. Does anyone know what's causing the issue or any tutorials that can help me with that issue?

Hello, I have a Quest 2 that works very well in its menu and games. But once I launch a game on Steam VR, after 20 minutes of playing, blurred lines appear and it is impossible to remove them... When the lines appear, my game works very well, I have no FPS bugs, it runs well, just the image is disgusting. (I play on oculus link)

Why is this thing so slow? Constant freezers when switching games on the pc or loading files off the quest its self, it never wants to power off when i hold the power button either, terrible piece of kit super disappointed in this product the first time i put it on i noticed how boxy the image was felt like i was scuba diving only had mine a week and im ready to sell it aint worth the money at all

When I try to add an account to my VR it sends a link to the email then I click on the link and click continue it goes to a website then goes straight back to the email 

WHY Meta keep update my quest3 without my consent? I have every update options disabled  in goggles. No auto-update without my consent. And yet they keep pushing updates to my goggles and broke them in the process. I am on v77 firmware and on the update tab i was told that on august my goggles will update to v78. Plenty of time to wait and see if that version is safe to update. This morning when i powered my goggles i had to wait for an update i didnt request before they boot  up. After the update and boot was done i discovered my games doesnt work as it should be. They froze or i hear sounds from other games. And when im in the goggles menu i hear an white noise from the speakers. And now after this unwanted update when i go to the Update menu there is no longer an v78 scheduled update. All it say is that im up to date , v77, the same as yesterday. Way they push updates without check them before. Why they use us as guinea pigs to test their updates for them?

Meta Quest 2 with old Meta Quest App.  Now trying to login using Meta Horizon App.  Nothing has changed in ex of email, password or username.  Always states email already associated with the account.  I do not want to reset all info.  Any suggestions?

Subject: Meta Quest 3 Fully Dead — Charging Port Disabled Due to False Liquid/Debris DetectionHi all, hoping someone can help me out.My Quest 3 is completely dead—no lights, no display, nothing. It won't charge at all, and I’m pretty sure the USB-C port is locked out because I got a “liquid or debris detected” alert. The thing is, there’s no liquid damage or debris whatsoever. It feels like a false detection, but now I have no way to power it on or bypass the lock.I’ve tried:Inspecting the charging port — it looks spotless.Multiple cables and charging bricks — no response.Letting it sit powered off for hours — no change.It's basically bricked unless there's a way to disable that lock or jump-start the charge. Has anyone seen this before or found a workaround? Super stuck here.Thanks a ton, if you can point me in the right direction!

Ok so I’ve had my headset for about a year or 2 and a while ago I stopped playing it because my controller broke but now that I’ve come back it’s randomly started having my WiFi disconnect every few minutes and it’s kinda annoying because I have to connect to my phones hotspot and my hotspot is very slow, I’ve tried everything like factory reseting twice and forgetting my WiFi all of that stuff and none of it worked 

Hi All, I had an email asking to verify my account by 2nd of August (or it would be locked) which involved me clicking a link and verifying I had a bank account by depositing 99p. It then asked me to switch on the headset (I was doing this all from PC) and copy down the set of numbers that would appear in the headset. There were none there and it didn't make it clear which headset to switch on (I have 3 meta headsets) so I just assumed any one would do.  So I quit the verification process and started again but all the link did was take me to the Languages page of the accounts centre.  I cannot stand these draconian practices and this will be my last Meta headset. My wife had her account locked as she never saw the email and we could never get it unlocked again losing hundreds in software which has taken over a year to replace. I have asked Meta support for help but they don't really seem to understand my issue. Any help or pointers to point me in

When I try to log into our Instagram account. When I try to login they send a code to the email address the account is registered to, which I imput. It then asks me to input a 2FA code but can't assess the 2FA So I try another way and asks for back up code, which we don't have  I then go to account recovery and I don't have photo of myself in the account How do I access my account, or get help from Instagram or meta? 

I have been trying (unsuccessfully) to remove the created avatar in my Meta Quest 2 headset.  It is one I started to create, decided I didn't like it, and exited without saving.  However, it saved anyway.  Now, there is no way to remove it.  Seeing it in my peripheral vision and seeing my arms in front of me when I play is very distracting. I absolutely hate it, and now I can't get rid of it.I have gone several rounds with Meta support, and their suggestion was to do a factory reset on my headset.  What? NO!  Deleting an unwanted avatar should take couple of clicks at most, not inconvenience the user to do a factory reset.  Since the internet is full of instructions for how to delete a created avatar it is obvious that at some point this functionality was available.    I cannot understand why this capability was removed.  it is ridiculous and very poor customer service to prevent users from deleting something they themselves c

Hi I am unable to progress chasing Seraphina in the tunnels. Checked on walkthrough but no joy can anyone help.