Other Troubleshooting

Whatever Meta is trying to rollout has disabled both of my headsets. I just have  a grey screen. Multiple attempts to use software update tool \ factory reset are useless and don't help.'Tech support' is no help. I explained it is highly unlikely that both my headsets crap out within a week of each other for no reason. Other than that Meta staggers their update pushes. Honestly I feel like this is intentional to make it harder to look like it's their issue. If they rollout an update,  but not everyone's headset is effected, then obviously not the update. Maybe everyone doesn't know they stagger the updates. This is not the first time. I have had to send back 2 headsets both failed due to their updates. The last one I just got back in October of 2025. It's now March, a few months later, and it's a paperweight with whatever update it has received. On top of that, I was not allowed to buy extended warranty on the replacement. Why? This replacement unit has nothing to do wit

Every time I try to install Meta Horizon Link it starts the download it gives me the encountered an error during installation and requires me pc to be restarted but nothing changes after I restart and I can't figure out what the issue is. And it won't let me delete the old meta horizon folder because for some reason it's open elsewhere even after a fresh restart and immediately attempting to delete it. What do i do

When using my Quest 3, I use a Bobovr M3 headset with a battery. In the past the Bobovr battery would always drain first before the Quest started to drain but now when I use it I get a notice about "slow charging" and the battery can't keep up so the headset actually drains.Anyone have any idea what has changed? Not sure if it's a BoboVR issue or a Quest 3 issue!

My child has had his profile suspended saying they believe he is under 13 which he is as i set up child account for him as he is 10 and says i have to confirm his age but when i do it says its wrong so wondering if i inputted it incorrectly is there anyway of finding out or confirming age any other way before his account is deleted

REPRODUCIBLE BUG: I put on my Quest 3 and after it woke from sleep, before selecting my profile, I pressed the power button for about 5 seconds to bring up the Headset power menu. I wanted to Power Off my headset, but none of the settings are functional, and the menu is soft-locked if you are not logged in to your profile first. Clicking the menu options with the controller or hand tracking does not register the clicks, so the menu can't even be cancelled. I could still press-and-hold the power button for ~10s to force the headset to shut down. I've already reported this bug through the headset Quick Settings menu. I'm on Q3 v83.1034 (5156385.11560.520).

Hello everyone, my son was in my parental control, then he somehow deleted himself and now I can't add him, the problem is that I get an error something went wrong or the ward already has a guardian. I tried adding from two accounts, but it doesn't work, what should I do?

Been searching for a fix for days. I keep trying to install the setup, but I keep getting hit by the same "Can't connect, can't reach the Link server" nonsense. The only thing I've been told is that something called 'System.Web, Version=4.0.0.0' can't be found. I've been repairing .NET, installing necessary the dlls, checking registries nonstop, even turned off all of my computer's defenses, yet nothing works. Been trying to get back into PCVR, and this app is the ONLY thing holding me back. Please help, Im genuinely at my wit's end lol

Bonjour à tous. Je n'arrive pas à activer la captation vidéo spatiale sur mon meta quest 3. J'ai fait des recherches et essayé sur le casque, via le PC et l'application side quest etc... Aucun des tutos ne fonctionne. Quelqu'un a-t-il une solution ? Merci 🙏🙏🙏

Ever since March 17th when the company decided it wanted to rollout its “new” updated software it messed up bigly for a lot of I-Pad users. Since opening the meta app I have not been able to make free shirts because that feature was permanently removed after being told to wait “patiently” for an update after 5 months. Y’all LIED. Now I’m unable to access game play because the controllers to move the avatar around are no longer on the screen. What is going on with meta??? I’m ready to delete my account and app but I’m trying not to because I spent MONEY on it!!! Somebody make it make sense because it sure doesn’t.🤦🏽‍♀️

Why is my Quest 3 headset suddenly asking for my Birthday when it is already on my account??I only have 1 profile and I don't share my devices with anyone else.I'm way over 18, and my Birthday is already in the accounts center. I have multiple devices going back to the original Samsung Galaxy S6 based GearVR, and Oculus Rift CV1.https://accountscenter.meta.com/?returnURL=profile <- Has my Birthday on itIs this some issue from splitting off Horizons Worlds(which I've never used)?I mostly use my Quest 3 to connect to my PC, and use a couple of local media consumption apps. Other weird things I noticed whilst checking things out to confirm that my Birthday was already on my account?https://auth.meta.com/settings/my/devices/ <- Has my Quest 3 listed but not my Rift CV1https://secure.oculus.com/my/rift/ <- Has my Rift CV1 Listedhttps://secure.oculus.com/my/quest/ <- Does Not have my Quest 3 Listedhttps://secure.oculus.com/my/gear-vr-go/ <- Does not have either of my Gear

i had the quest pro sitting  for a while went to use it and the headset is stuck on an old update version. and when i try to update it , it wont work. i tried meta's software update website but it doesn't work and i'm not sure if i can contact meta about it since it was a gift a while ago. please if anybody can help me i will be so grateful.

Trying to fix the 0% update issue, and I’ve seen people mentioning doing a factory reset on the controllers, but can’t seem to find how to do that. thanks!

no visible damage to the wire  

been waiting now for over 2 month now for a replacement controller that lasted 1 week from new , it’s really outrageous,  expected it to last longer , you get absolutely nowhere with customer service , they don’t care ,just seems take the money and run even the odd email every few day spewing the same rubbish no update , send me one from online store I don’t care .. I understand as well that they send out (when they send out) a refurb one . To be honest I expect a new one  Anyone else in the same boat and how many days/weeks/months have you all been waiting? rant over (for now) 

When I launch pcvr, i have 90 fps selected and it's 90 fps in the menu but as soon as i launch a game, it locks at 72 fps. I tested multiple versions of the game to make sure the mods wasn't the problem and it wasn't. Idk how to fix this, idk if my 144 hz monitor has anything to do with this, but for the game im doing, it's unplayable for me.

I've followed the instructions here: https://www.meta.com/en-gb/blog/discord-account-connect-meta-horizon-profile-quest-vr-games-share-statusMy account is set to "Joinable"I have the discord app connectedInside discord, I see the authorized app "meta_presence"The only strange thing I noticed is that I see the discord app connected in both the mobile Meta Horizon app and the desktop.  But when I look at accounts center connections from the headset, there is no discord connected showing.On Desktop accounts center:On headset accounts center: 

Every time I launch IB cricket I get a screen which says Under Maintenance. Try after X hours. Is IB cricket down?

I have early headset not used in while now can’t connect says email does not match 

Was unlucky to update quest 2 to v79 (standard), it messed up usb connectivity on all my cables took me a while to read about update being at fault and not cables or usb-c port, thought beta might allready have a fix for it, activated beta updates via phone, updated to v79.130 something i believe and got stuck at boot menu or "usb update mod" no options work aside from "device info" and "power off", upon choosing any other option screen goes dark for a sec then meta logo without animation and im back to bootload menu (usb update mod)have a strong suspicion that update bricked it

Please don't reply with the AI bull.. I've already did a software update, factory reset, and obviously turning on/off.  My quest 3 is still stuck on the meta logo... this seems to be a common problem and it's annoying. We spend 500.00 on a product that can't be serviced by outside servicers because there aren't many if any! My warranty is no longer in effect as of last year then this happens. I really believe Meta intends to "Brick" it's devises once out of warranty. It's sad. Please help me find a solution... I don't know what to do from here since a factory reset didn't work.

My son's account is locked for 12 hours because I can not verify his birthday. I entered his birthday and am receiving a message that says it does not match. There is nothing more I can do since I can not look up his birthday from within my parent account. Maybe I mistyped it originally, I have no idea why it is failing and have no way to verify it from my (parent) end. This is really a deficiency with how you've automated this solution and is extremely frustrating that I (as a parent) do not have more control over my child's profile (or access to his information). Take a note from all the other major media/game sources, Google, Microsoft, Nintendo, Apple, etc. They ALL have so much more robust solutions for child accounts. As a parent, I should have more control and your push towards automation is only frustrating and making your otherwise fairly cool product a $500 paper weight as I (as a parent) have no real use for it. Now I am forced to either create a new profile and presumably l

Hi,I’ve been experiencing loss of tracking with my Quest 3 controllers which is problem that didn’t occur so often when I had the Quest 2. The controllers have not been damaged in anyway as they’re brand new.In attempt to resolve this, I’ve tried every solution I could find.Resetting boundaries and space unpairing and re-pairing the controllersrestarting the headsetnew batteriesrevaluation of the environment around me (lighting conditions, etc…)check for any software updatesset controller tracking frequency to 60Hzdisabling space setup disabling hand trackingfactory reset of the headsetAll these have been checked and attempted and still see no results that fix the issue. It’s frustrating because I’ve had no problem with this when I had the Quest 2 and performed better on Beat Saber. Whereas, because of this issue, my performance has significantly worsened. I read a forum from two years ago that this issue was resolved, however, this is something that is still occurring.&

  I keep receiving this error message in the app and I'm unable to use Horizon+. I've been trying to resolve this with support for three months now, but it seems like there are no actual humans working there who are capable of solving a problem.How do I get this fixed? 

Hello!Long story short I share a headset with my sister and we had to factory reset our headset because old controllers were broken and new ones had to be connected. She added her account right away as the main account and I am now trying to add my account back. When I click on my account it prompts me to "Use this code to connect your headset". I put in the code at the device connection website thingy and all I've gotten in "Something went wrong. An error occurred, please try again" and all I can do is click send another code and retry. I've tried turning the headset fully off and on again, resetting it, using the device connection codes on both my phone and my laptop, I've put in a connection code at least 15 different times and every time it's the error. My account is logged into the meta app on both my phone and laptop as well if that affects anything.Any help is appreciated, thanks!

My problem first started with the R controller. I lost in game tracking. I went in and did trouble shooting to re-pair, replace batteries, and performed recalibration. This improved my in game performance. There were obviously places that my unit was not able to "see" while I was doing the recalibration, so I had to modify the sensitivity settings. When I went to play again the next time, my controllers wouldn't allow correct directional pointing, either the R or L. I rebooted, I tried repairing the controllers, and had intermittent capacity to engage the trigger buttons, so I can't navigate now. This is both controllers now. I have performed all standard interventions with power, and things have basically gotten worse. The "laser pointers", don't go where I point them, and if I can get them pointed at what I want to choose, the triggers aren't registering. I am getting frustrated. I entered a complaint ticket verbally last week, and there has been no response. This is h