Other Troubleshooting

Quest 3. On v2.1.1034 PTC, Theater Elsewhere automatically exits right after launching. Reinstalling the app does not solve the problem.

So basically my question is controller/left quest 2 the light stays on and it won’t connect to the app but the light is a still light I don’t know what to do and yeah.

I've found the boundaries for playing a bit buggy recently. Recently, as in on v2.1 but also maybe a few versions back, which is when this started happening. When doing something outside Meta, I typically go outside of my boundary. This shouldn't be a problem, unless, for some reason the boundary itself resets to a position I don't regularly play in. For example, recently today, I had to get something with my headset still on, and the boundary automatically set itself to an area I was in.Another problem I saw recently was a bug in the GUI associated to boundaries. When I try to reset my boundary to my playing area, the buttons would not function properly. Before this version at a different time period, the black "Create new boundary" button would do what it regularly did, but would make the GUI reappear, without the buttons working at all, forcing me to have to press the "Use apps while laying down" button or restart my headset.  This isn't regularly a problem, but more recently,

Hi, in need of information please. I have a Oculus Meta Quest 2. Not used it in a while. Having log in problems. The 2nd part of the verification, the sending of the sms, well they don't arrive. As this is no longer supported, been going around in circles for hours. Can anyone point me in the right direction so I can log in? Appreciate any help thanks.

My quest 3 is defective and I'm trying to send it back.Meta have sent me the return labels for DHL, and I have attached them to the parcel.DHL suspend the shipment saying that it lacks the required dangerous goods label.They return it.I chat to support and support escalate it.Someone gets in touch, ignoring the comments I've passed on from DHL. They generate new versions of the same labels (ie missing DG label) which they attach.I respond to their email saying that without the DG label it will get suspended again.They reply and tell me Please refer back to your courier for more clarification as far from our end everything looks fine.So right now I'm completely stuck 

Hello, I have recently got my meta account horizon account suspended the March 7th 2026, because I tried to verify my age but I couldn't do it so I lost it. Bigger problem, is that I cannot power on my vr headset anymore. Once I power it on, it'll turn on to the logo and turn off repeatedly. I have tried to do a factory reset but now it doesn't wanna turn on anymore. My screen is all black. Please help me.  Thanks for answering

The 3D view effect no longer looking like 3d...lost seperation of depth after updating to v.2.1.1034? 

Every time I would try to buy games it would just keep saying this 

Hello, my Meta Quest 3S powered on once and showed the Meta logo, then shut down. Now it shows no LED and no charging light and does not power on even after several hours charging with the original charger. The device is brand new and was just unboxed.

Hi guys i need an answer please if i buy a battery strap of aubika or bobovr will it hurt the device or not?And whats the maximum capability of wats i can charge the quest 3 with 20 45w?

Like the title says. Stuck on the logo screen. Have tried many factory resets. The problem doesn't appear to have to do with proximity sensor, as I've seen suggested elsewhere, because the headset is providing audible tones when I put it on and off. I've also tried to use the developer hub and while it says it's connected by bluetooth, I can't get it to connect to wifi. I was hoping for developer hub to work.Any ideas? Thanks

Hello My child's meta Horizon account is suspended and I need to verify his age in the app. But when I do it says that what I entered does not match the meta info. What can I do? Is it possible to verify his account in another way? Is there any way to get hold of meta support. I have searched in vain for email or similar for support.I really hope someone can help

I want to buy both items in the "Sneaky Fun" bundle (AC Nexus and Thief) but it won't let me because AC Nexus is redeemed through Horizon+. I understand this discounts the bundle, but I wish to pay full price and own both. Is there a way to un-redeem AC?

Hi, i update my window 11 yesterday on 14/03/2026 and im now stuck in an infinite link ( with cable ) loading screen, also my cable seems to disconnect and reconnect from time to time , can anyone help me please. ( knowing it worked like a week ago )

I own two Meta Quest 3 devices with Meta Warranty Plus coverage. I am experiencing the endless boot loop with one of the devices as described in the following threads: https://communityforums.atmeta.com/t5/Get-Help/QUEST-3-STUCK-ON-LOGO-AND-DOESN-T-START-UP/td-p/1111493 https://communityforums.atmeta.com/t5/Get-Help/My-Quest-3-is-stuck-in-bootloop-with-Turining-META-logo/td-p/1113431 https://communityforums.atmeta.com/t5/Get-Help/My-quest-3-won-t-launch-and-will-only-display-the-meta-logo/td-p/1138261 To summarize: After power up, device displays "disk" logo with down arrow and green progress barAfter progress bar completes, meta logo appears, spins, fades, and repeats endlessly (have left device plugged in overnight with no progress)Video of the above taken by my phone of my headset is posted here: https://youtube.com/shorts/qpD6hcmvSXw?feature=share In answer to commonly requested questions from similar threads: The issue began on 2024/02/12 at approx 8 PM EST. The headset had b

The last time i booted up my Quest 2, it had the usual stick drift issues with the controllers which i dont mind, however as i played a game it started forcing me to snap turn whenever i moved my head to look around. It does it more aggressively when the quest is loading something. So i stopped using it, and decided to try again today, and it worked fine, until it ran low on battery, and began doing it again. In the past ive usually played with my headset plugged in, so i plugged it in, and the problem got worse. Is there any solution for this or am i going to have to waste $200 on a new one.

On my third Quest 3 in 2 years 3 months. Replaced by Meta. They’ve all failed similarly in that they are working as expected, put on a charger and show boundary or tracking issues on next use. Software reinstall and factory restore either don’t solve the issue or brick the unit. Meta support is about as useful as a screen door on a submarine.Current unit followed same flow except I’ve been able to get it partially working but not usable after multiple restores and software reinstalls.It will now boot but shows Finding Position in Room. Then without interaction it will show the menu bar at the bottom, then flash back to Finding Position - continues back and forth. Passthrough works intermittently. When it does work the room has waves, jumps between zoomed to unzoomed views, sections of the room to sides flash in front of me, the view has fractures in it, there are what are best described as lightening bolts across the screen with combined views of what’s in front of me and to the sides.

My wallet restricted me out of no where and not it’s trying to have me verify it’s me but I can’t find anywhere to do so.

I cannot hit the confirm purchase button in the iphone app because the ui interface for the quick navigate is right on top of the button.

After a fresh reinstalling of windows 11 due to an SSD failure, I now can't see my games in the Meta Horizon Link PC App. I'm all signed in, and I've set up Elite Dangerous through Steam which took a bit of doing. I played it and I can see that in the library but not anything else. I played a couple of other games on my headset and they work fine.My headset is linked to the PC app. I set the filters so that I can see anything. That brings up the VR chat but that's it!I can see my son as a friend, so I'm thinking that the Meta Horizon Link PC App has recognized my account properly based on that.I don't know what to try next, so I thought I'd ask on here. Any advice as to why I can't see my other games and what I could try to resolve the issue? Thanks in advance.

Not sure what's going on, controllers aren't working. I've held the power button down for 30 seconds and it reboots, but still for some reason can't find my position. Also doesn't give me the option for travel mode, and my controllers vibrate every 3 seconds.

Quest 2 updated to v2.1Sometimes after starting up after being powered off pointing/clicking on the white bar beneath a window such as Browser the menu does not come up - (with name of app and action icons e.g. 'x' to close).Work around is to restart until normal behavior returns - sometimes 2 or 3 restarts are needed.

when i use meta quest link for with the meta quest 3, and i boot up vrchat, or sometimes in the link menu it will freeze, at least on the headset, but on my computer when i look at my monitor its still working. I've tried everything i know, and I've hit a dead end on what to do. 

Refuses to install on Windows 11. Tried many times. Re-booted many times. Deleted folders as suggested and re-tried. No change. Just keeps saying it encountered an error. It goes through installation and you see files installed in all the places but nothing appears in 'installed programs'. You would think it would uninstall what has been installed before aborting and flagging an error. Just to say there is an error is hardly helpful, with the only suggestion to reboot and try again.I have had Meta installed before but stopped using it as it never connected reliably (I have Quest 3) so changed to VD and all worked smoothly.   

This happened a day or two ago now, but I was on Bonelab, when it suddenly turned off without any low battery warning or anything. Now when i try to turn it on, this small white light flickers, but no life. Ive tried to do a hard reboot, but besides that, i havent been able to do anything else! Do i just turn this in to support or is this fixable easily?