Other Troubleshooting

i am trying to do the meta horizon 1 month trial and it doesnt work for some reason it says this "Error while adding a payment method. Please check your credit card info." I have no problem with my card it works on everything else but not this subscription trial.is there a way to fix this somehow?

I'm locked out of my main Meta Quest account because I've lost access to both the email and phone number used for two-factor authentication (2FA). I can still get into the linked Facebook account, but I can't change the email on my Meta Horizons account or log in because of the 2FA. I do not have the log in codes either. How can I fix this?

Hi there. My sons oculus quest 3 wont charge or turn on. We have tried holding down the power & volume buttons as suggested but nothing. There isn't any lights indicated when charger is plugged in & have tried several different chargers.Please help. 

A couple of days ago after my headset updated, I no longer had the option to invite friends to calls, nor can I join calls or even see when my friends are online. When I go on to ‘People’ the option to invite/chat isn’t there and instead it takes me to the Shop! I tried asking a friend using the app chat on my iOS to send me an invite, which they did but when I clicked on it and tried to launch on to the VR, nothing came through on the headset to allow me to do it. Any ideas would be very much welcomed, thanks

My Quest account was disabled today and I cannot find any way of contacting anyone to get an explanation of why or to appeal this baseless decision. I've been searching for a way to contact Meta regarding this, but when I log in it only tells me that my account was disabled and there is no way for me to appeal this. It literally will not go anywhere but the "your account was disabled" screen.Can a real person please contact me regarding this issue? I will be happy to provide the actual email address used for the disabled account at that point.I really do not want to have to go through the court system just to get a resolution. 

Ich habe meine Telefonnummer nicht mehr und kann mich deshalb bei meinem Meta Account nicht mehr anmelden, habe im support schon versucht das Problem zu lösen, aber meine Seriennummer der quest 3 funktioniert nicht. Es wird gesagt diese quest ist nicht support fähig brache Hilfe um die 2FA zu entfernen oder meine neue Nummer zu hinterlegen.

Hey Guys,For some reason my meta quest is stuck in a boot loop and tried everything even factory resetting and trying to side load update but nothing works. I’ve also contacted Meta and they said I could buy a new one, but I don’t want to waste another $100 for another headset so what should I do?

My headset randomly stopped working one day and I've tried everything to get it to work. I've reinstalled the software, I've updated my graphics drivers, I've plugged it into different ports, and still nothing. I tried asking for help on the support page but for some reason, my serial number for my product isn't recognized. Can someone help me please?

I was trying to play on my quest 2 today, but when I got on there was only a grey screen. I have tried the normal reset. I have tried opening the Boot menu but it still didn't work. It was working fine yesterday, it isn't a tracking issue. I will Not Factory reset my headset. PLEASE help me,any info on how to solve this issue will be useful.

I’ve not used my quest 3 in about a year give or take and i’ve just recently wanted to start playing on it again so i’ve let it charge all of last night up until about 1 hour ago but nothing is happening when i press the power button except from air blowing out the front of the quest and when I plug my charger in a red light flashes and then goes off after like 2 seconds. I’m really confused and would like some help please and thank you.🙏 

I have been trying to set up my daughters  supervision so I can view in real time what she sees and who she talks to. I go to my Horizon app, I go to family center, click on her name, and the watch play.  does not show up. I try to talk to Meta chat but they are saying the account is not connected to any of the phone numbers I have used, I entered the serial number to verify and they said they cant assist with that device. Somebody please help walk me through what I am doing wrong. I must have set it up wrong or something. I just want to keep my daughter safe. 

Can someone Please fix it  

I just got the headset not too long ago and wanted to try out the hand tracking feature without setting down the controller. There is a setting that allows double tapping the Touch Plus controllers together to enable, however after no less then 5 seconds the controller regains control and hand tracking turns off. (Using the Velcro Straps from Meta instead of provided string straps)Is there a way I can make my controllers not re-attain control while still having them technically in my hands? Or is this feature only allowed when the controllers are set down?I got a friend who sent me a solution via a third-party attachment that enables finger-tracking similar to Vive, however I'd rather stick with what I got and the attachment isn't even available yet anyways(March 2026).

My son is unable to log into his meta account on his headset. I believe that his account might be compromised, but there appears to be no way to get in contact with support directly.I found a link to a form that Irish users can use to get in touch, but it's broken, as it routes the "I have an account issue or lost access to my account" query to the "I want to report an underage user" page. This is EXTREMELY frustrating seeing as it is a matter of account security.The fact that there's no direct support for Meta services makes me regret ever getting these headsets for my kids. The link to the broken support form is https://www.facebook.com/help/oculus/contact/762482912021015. Is there any solution to this? I feel at this stage that this is simple grounds to report this lack of support options to the European Ombudsman.

META SUPPORT IS IMPOSSIBLE TO ACCESS AS THEY ARE NOT RECOGNISING MY EMAIL/PRODUCT ID/PRODUCT SALE NUMBER.So ive had a CV1 for years now and initially had zero issues with the device. over the past few years it seems that the device is hit or miss as to whether or not it actually works. i dont know what facebook is doing behind the scenes but pushing updates that break working devices is evil. sometimes reinstalling it would correct the issues but now zero fix whatsoever.so the issue is that i had  a fully working headset, not too long ago 3-5 days it was working perfectly fine went to sleep woke up the next day and now i have a black screen in the headset. White Light next to sensor, clear that the backlights for the screens are active. Oculus Mirror is a completely black screen. SteamVR i can see full motion detection, controllers working, Sound literally everything but the screen remains blackI have tried literally everything listed everywhere i can find as a fix.i've tried

I came home to play my new quest after only playing it for a few hrs yesterday when I first got it.  I had no problems.  Played it until the battery was nearly dead and put it away charging for the evening.  Came home today and its stuck on the select user screen.  Doesnt seem to recognize controllers.  Ive changed the batteries, cleaned the sensors, restarted, and wven did a factory reset but now it just gets to the screen where youre supposed to take the paper tab out of the battery.  Ive also reset both controllers.  The headset also wont connect to my app and the support bot is contunially telling me supports not available for my product which isn’t true.  The things still on warranty, I’m hoping its not faulty and I have to exchange it but I cant get any help.

i have this device and no matter how long i scroll or chat with ai i cant speak to a human. im having a problem where it shows my device hdmi is not connected ive tried everything and now am trying to remove the device from my acount so i can try to add it back (as i read that it could be the possible fix) yet every time i try to remove the device through your support page it continues to say i have no device linked to this account. i cant remove the device on the mobile or pc app where i have launched my oculus throught the app several times and now it just doens want to can someone actually respond because ik its not that hard as a million dollar company and disregarding old product that you decided to buy out 

Tried talking to my friend (we were both in my world) i could hear him, but he couldnt hear me. We checked the settings etc and then tried again only to find the same problem but in reverse anyone got any suggestions? Settings all seem to be fine and working properly.

Earlier today I tried updating the app and it wouldn't do anything. So then I tried to uninstall and reinstall, but every time I try to reinstall it, it fails at the last part, asking me to restart my computer. Not only have I tried doing this, but I've also tried every other suggestion and workaround I could find, and it STILL fails. I'm using Windows 11, and I could really use some help here.

Hi all — I’m posting this because it took me a while to isolate, and the behavior is really confusing if you’re trying to play media in an app while also using Quest headset calls.Devices / VersionMeta Quest 3OS: 83.1034 (both headsets tested)What I’m seeingI have a custom Unreal/Android app that plays music via an in-app browser (Chromium/WebView). If I’m in a Quest headset chat/call and I join a listen server in my game (as a client), my in-app media gets paused/muted by the OS.The weird part: this does not happen consistently across headsets, even on the same OS version.Repro stepsOn Quest 3, launch my app (or any app that plays media inside a WebView/Chromium browser).Start media playback (ex: YouTube music playing in the embedded browser).Start a headset call.Observe: on one headset, media playback gets paused/muted and immediately re-pauses if you try to resume.Key discoveryThe behavior depends on who originates the call:✅ If the other person calls me (incoming call), the call wo

gibt es Jemanden, der eine oculus go wieder neu einrichten kann?

help - i am new to this and don't really understand, but it seems i have redeemed a code for Among US 3D in the wrong account on our meta glasses. I set my child up an account and then i also have an account on the headset. I wanted to redeem the code into her account on the set since i do not play games, but it seems i have done it under my account. Can it be moved?

Hi, I just bought a brand new quest off ebay and the first time when going through normal activation process after I connected it to a WiFi it started to apply software update. It does that for a short while, saying " applying software update" and then restarting. After it boots up, it just goes back to the exact same phase, "applying software update" and restarting, again and again in an infinite loop.I've tried connecting it to a charger, different networks, factory resetting it, also side loading update with pc but is says headset not supported when I select it in the browser, any help much appreciated

Hello, I can't buy apps because the prices are in a different currency. Previously, the prices were in US dollars. 

Can anyone help me?I'm from Brazil and I bought a Meta Quest 3s three days ago, sealed and working normally. After starting the update, it turned off by itself after a few minutes. I turned it on again and went through the factory reset screen, configured the Wi-Fi and everything else... when I tried to update the system again, it simply turned off after a few minutes, it won't turn on anymore and it won't charge. Could Meta have damaged my Quest?Not even the factory reset procedure works.