Other Troubleshooting

Hi, I have a problem with my Meta quest 3s. White or clear images (including writing) appear with glows on a black background. This also applies to the dashboard (with a white theme especially, but slightly scanned with the black theme) when I use the headset in a dark environment. When the logo appears I give an app that I start on a black screen has 'stripes' as if I had dirty glasses (I also wear glasses but they are quite clean, as well as the lenses of the headset) and it also happens to me with the light of any element of the game (same light bulbs). I'm undecided whether to make a return or keep it, because I don't know if it's a defect or it's right like this. I know that fresnel lenses have this factory defect but it seems more accentuated to me. When I activate the immersive house (very bright environment) the halos disappear. In addition, the halos are mostly located where I am not looking (so at the edges most of the timeWhen I activate the immersive house (very bright envi

My meta credits that I bought are not working  it says it won’t go through and try later

When I power on my Meta Quest 3, the built-in speakers make a brief crackling/popping noise during boot.It only happens at startup; audio is completely normal afterward.Is this a known firmware/initialization issue, or could it indicate a hardware problem?

I have been seeing a lot of people say the same thing in this forum but i know one guy will be able to magically fix it. LET ME GET STRAIGHT TO THE POINT META LINK ISNT WORKING FOR ANYONE AND ITS PREVENTING ME FROM USING UNITY. PLEASE IM BEGGING FOR SOME ONE TO FIGURE THIS OUT ITS A PAIN.

I bought a meta quest one, and I'm furious to find that I can't even use it! The setup is just completely broken in the app and I have found many forum posts from about 3 years ago of people complaining about the same thing, although now the workarounds they suggested don't even work any more.  Would like to relight the fire on this one, please can this be fixed?

Hi, I have a problem with my Meta quest 3s.White or clear images (including writing) appear with glows on a black background. This also applies to the dashboard (with a white theme especially, but slightly scanned with the black theme) when I use the headset in a dark environment. When the logo appears I give an app that I start on a black screen has 'stripes' as if I had dirty glasses (I also wear glasses but they are quite clean, as well as the lenses of the headset) and it also happens to me with the light of any element of the game (same light bulbs). I'm undecided whether to make a return or keep it, because I don't know if it's a defect or it's right like this. I know that fresnel lenses have this factory defect but it seems more accentuated to me.When I activate the immersive house (very bright environment) the halos disappear. In addition, the halos are mostly located where I am not looking (so at the edges most of the timeWhen I activate the immersive house (very bright enviro

I have bought a gift card and while trying to redeem it I have run into problem of getting "Error performing query" every time I try to activate it. It's a US card, so I'm using a VPN to activate it, but it still doesn't work. I have reinstalled Meta Horizon app several times and tried several VPNs but still get this issue. Is there any other way to resolve this issue? 

HiI am trying to join the Meta account, but I’m stuck in a loop. Every time I attempt to create my account using my Outlook email, I am asked for a video selfie. Despite following the instructions perfectly, the system immediately rejects the creation.I am a real user and just want to get my profile set up. Could a moderator please help me escalate this for a manual review?Device: Desktop Connection: Home Wi-Fi Thank you for any assistance!

Ever since I dropped my quest 3s, I haven’t been able to get into my headset because the screen keeps freezing then unfreezing and keeps doing that, the controllers also just buzz over and over again and I don’t know what to do

I'd like to request an RMA. I was unable to create a support ticket for reasons that I'm not going to explain here because I've already made the same post over and over again. Meta support told me to message them "privately" on this forum site but I don't know how to do that so I'm creating a discussion.  The account that I'm using to create this discussion is the same account that contains my quest 3S. Meta, if you're able to, i'd like it if you could remove the support ticket created around february 2025. I created an RMA request but i never actually returned the product and the ticket is still open, and it's preventing me from creating a new ticket. if you were able to remove that ticket, i would probably be able to create a new one. thank you in advanced.

Please add a way to mute or turn off the system sounds when using a Quest headset - it is mind-blowing to me that we can be on v77 & somehow that option isn’t there.Please also allow us to turn off the background sounds which are present in each of the Home environments, too. It actually makes zero sense to even have them - I currently can’t use any of the environments whilst trying to consume media within windows on Quest - e.g. watching a YouTube video - because the pointless environmental sounds will continuously play, spoiling the audio of the video I’m trying to watch.

My son can't get his headset to load anything.  It will power on and logo spin, controllers vibrate and then a grey screen.  I can get to the boot screen, reboot and nothing changes, power off and back on, still nothing.   It tries to sideline update install and kicks it out halfway thru install.  I know nothing about these devices and I dont think he had cloud backup setup.  He's autistic and super stressed about having to factory reset.  Anyone  have any other suggestions or is he doomed to lose his whole world?  Help a mama out please!!!

I have the Oculus Rift S and I purchased it in 2020. I was using last night with no issues at all, and I took a 20-minute break and when I came back to it the screen was black and nothing was working. It recognized the cables were plugged in and it could see that the sensors are working and I would even get the audio from my PC through the rift headset, but when I went to continue setup in VR it is just a black screen. I have uninstalled and re installed the meta quest app several times along with restarting my computer and even updating all drivers and other possible update my computer could have but nothing is fixing it.  When I try and contact customer support it asks me to verify my device using the serial number or email, but when I put either of those in it is unable to find my product, but I have the product in my hand and my original order email. This whole process has been quite frustrating because it stopped working in a blink of an eye and the meta support has been less

My Quest 3 that I got in early December spontaneously stopped receiving or holding a charge to its battery. I use BoboVR accessories and have two spare batteries, the batteries do not charge the headset any more. Plugging in the headset onto its charger that it came with doesn’t charge it. I have checked that the charging cable is functional, as is the adapter it came with - still no luck. I have tried factory resetting the headset, but it has since died and I cannot get the menu to pop up. Looking in the Meta Horizon App hasn’t aided me either.Was there a bad update that rolled out and hurt the battery? The primary thing I use it for is VRChat. I kept out unplugged when not in use or when it was on low battery, but otherwise primarily used the BoboVR batteries to extend uptime as instructed, for roughly 3-6 hour intervals. I still have the warranty. Should I send it in to be fixed?

For context my left controller doesn’t work for an unknown reason. The meta ai told me a battery might have come out during sometime playing. I am unable to open both controller panels and access the battery and I need help. What do I do? I have meta quest 3 btw

I always could just grab the white line and move the taskbar back and out of the way, now I can't grasp it, and it won't lock on and move. All the other windows can be moved, but the taskbar is no longer moveable.

I have the following problem with spatial tracking on the Quest 3 headset.I noticed that during gameplay in the project I am working on, the headset seems to switch between two tracking modes. The project is about a climbing wall that rotates, and in VR we climb on it. Because the wall rotates and moves us downward, at the same time we move the virtual world (the player) upward.Here I noticed a problem: the wall moves at 2 cm/s, but the virtual world sometimes moves at 2 cm/s and sometimes at 20 cm/s. Depending on which tracking mode the headset switches to, the player (virtual world) is moved either correctly by 2 cm or incorrectly by 20 cm per second.I tried monitoring various headset parameters via logcat that could indicate the headset switching to a different tracking mode, but I couldn’t find anything. I should add that the headset operates during climbing in rather uncomfortable conditions (very close to the wall), so I take into account that these are not ideal operating condit

i can see the displayport connection at the device manager idk what i need to do. my gpu is arc b580 is it have support for vr?

Hi, my wallet was restricted due to unusual activity on the 08/12/25. I have been sending messages to or from Meta Quest Support since then with no resolution. Meta are still investigating but nothing has worked so far. I am worried that I will have to set up another account and lose all the bundles and cosmetics I have bought on Gorilla Tag. This has been extremely frustrating as I can no longer buy shiny rocks that my friends can. Any help will be appreciated Thanks  

My wallet has been locked due to suspicious activity, I tried to get it appealed but after I took the pictures and everything, they just sent the same email again and now when I try to verify it just shows a grey screen 

Recently upgraded to i9 (16 Core) and from 1660 ti to 5070 ti. Upgraded the motherboard as well but not the storage. I had the desktop editor downloaded with the old setup. It worked on the previous setup. Now it opens and stays black. I have tested many other software including Blender, Unity, and high end games and they all work perfectly. I have also tried uninstalling the editor along with manually deleting every folder/content that didn't get removed with the uninstall. I then reinstalled, but still get the same black screen. It doesn't act like anything is wrong. It doesn't bottleneck the cpu or gpu. I have tried Hardware-accelerated GPU Scheduling and changing the graphics performance preferences just for tests with no differences.

I recently purchased a Quest 3 and noticed a faint pattern on the screen during. This ended up being what's called "Mura", which is a manufacturing defect in the panels themselves. This should usually be pretty minimal in most units, but I even noticed it during normal passthrough mode and navigating Horizon OS. Assuming that my unit had poorly binned panels, I decided to open an RMA and ship it off in hopes of receiving one with less mura.The RMA was opened on December 22. I dropped it off at a Fedex site that same day. It arrived at the Reconext facility on the 26th. Despite the arrival confirmed by Fedex, it would stay on "Awaiting Arrival" ever since. After hearing anectdotes from other customers, I was under the impression that the replacement would be shipped within 3 days. I understand that the holidays probably affected this, so I sent an email on the 29th to ask if this was expected. I received a response further elaborating that the turnaround period was between 3-5 days afte

Hello i’m i wondering how i can unsuspend my account i am unable to add a payment method and i’m having a hard time actually fining some real help. i never knew my account had a restriction until i tried to add a payment method which is strange i also never got an email about it 

Before there was an option (switch) to remap "JUMP" to right lever forward.  After a reset I can't find the option anywhere.  In the actual remapping section the only options for the right lever are Left or Right.  Am I missing something?  Any help would be greatly appreciated.

So my facebook account was suspended because a meta issue, i spoke with meta support via instagram.They're saying I have to come here and ask them to fix it.How do I contact an actual person here.