Other Troubleshooting

On December 29, 2025 I received an email stating that my account had an email added to my contact information. I was waking up in the morning and was an action I did not trigger, so I inmediately logged in to remove it and change my password. I was not quick enough to log in, navigate the facebook menus and find the email to remove it (the emails with the meta codes was me attempting to log in). This change was followed with four unauthorized Meta Horizon (Oculus) transactions for the quantity of $330.28 on my linked paypal account. I then proceeded to change my password and unlink my paypal account from Meta to stop the bleeding. After that, when I logged into my Oculus headset, a message appeared saying "Removing all files" and my Oculus Meta Horizon account was gone. Now I cannot cancel the transactions as I no longer have access to the accounts "transactions" in order to cancel or report fraud on them. (Emails in order as received on December 29).  I still have acces

Hi there,I am new on here and to meta quest in general. I have a very frustrating problem, which I hope someone can help me with please or advice me who to contact about this. I have already gone through the trouble shooting options for the battery and battery issues and I have just submitted a request for help with them with my evidence.On the headset charging port on the outside, the plastic melted, (and could have caught fire, if I didnt notice it!). The charging lead itself that came with it has slightly melted too. Since then, I have used another correct USB C charging lead into the port and it has worked, it has charged. I also have an official charging dock and it has worked.Now however, I have come to use it and it will not charge at all.  There is a battery symbol showing a low red battery line with a bolt of lighting  (with a line through the bolt of lighting). It does not matter if it's on the dock, or if I use the lead directly; It will NOT charge. I have only had

Recently for the past month i have been trying to buy stuff on some of my games but the purchases have been not going through, it says to file an appeal and that something looks suspicious. I am getting really ticked off by this so if anyone can help that would be great.

I use and own a meta quest 3S but I cannot see anything about communities I looked in my chats app and there is nothing, I looked through my setting to find any updates but there is none. I am trying to fox this since all my friends have communities except me.

I was very excited when I bought the Meta Quest 3. The games are excellent, Virtual Desktop worked well, and overall the experience was genuinely impressive.Unfortunately, just 2.5 weeks after the one-year warranty expired, the headset suffered a non-recoverable hardware failure. Based on extensive troubleshooting with Meta Support, the internal flash storage appears to have failed or become corrupted. Factory resets, recovery mode, and all supported repair options were attempted but the device could not be repaired. I requested a courtesy warranty exception given how close this was to the warranty expiration and the fact that this was clearly not misuse or user error. After much back-and-forth with Meta Support, they refused. The only option offered was a refurbished replacement for $360, with a very limited warranty. This experience significantly changed my view of the product and Meta's support policies. The Quest 3 is impressive when it

Hi was wondering what to do? The pin/bar that holds the strap in place just snapped in half on my son’s brand new quest 3! He’s gutted 😭 Can’t believe something we’ve saved up and paid that much for broke so easily. It seems poorly designed. Any idea if we can get it replaced or something? Thanks

I need help asap, Injust bought my meta headsets and it’s not letting me purchase any app!!

they say the product doesent have support but its a brand new quest 3s, it appears a yellow damage in the screen 

My VR headset has stopped working properly recently. Whenever I try to start Oculus Link, I just get a black screen. When I try to run oculussetup.exe, it throws an error saying it can't find oculusclient.exe.I've reinstalled the software multiple times, but nothing changes. I'm stuck and can't use my VR at all. Does anyone know how to fix this? 

So I’m trying to buy something on my Meta account, but I’m hit up with request cannot be completed until further action and I was wondering how I can fix that because I have tried so many ways and it has not worked

I need help to take Meta of my account  

I have the Oculus 2 viewer and I have also created several 3d photos on various 3d apps on my phone, however when I load those photos, which are supposed to be the left & right photos), and then view them in my gallery in my quest viewer, they just appear as two photos in 2d, that's it. What am I doing wrong?

they asked me for additional information and i did it many times and the message kept poping up and i did answered or kept doing whatever it was asked. I cant access my old Facebook. how can i recovered my access to it. this is not what i invested on that game for.... i have pictures since 2006-7 in there. many from my Marine Corps service, graduations, and more. 

I've tried about every method under the sun. Factory resetting, power cycling, pairing in VR, in the mobile app, and connected to the PC. Nothing works. When I first booted up the Quest Pro, I saw the right controller receive a firmware update, but not the left? Is there anything I can do? I don't want my purchase to go to waste.

Hi there all.So here is my issues.Coming from a quest 2 I decided to upgrade to a quest 3s 256gbI purchased one on black Friday from argos here in the UK.I'm on my 4th replacement as I can return faulty items within 28 days and lucky enough I've noticed the faults straight away and have had a replacement from argos.The first one had faulty speakers that constantly made crackling distortion sound noises even in low volume. The second one had a dead pixel in the right lens which was present as a solid green dot.The third was almost impossible to get the image looking clear as it was almost like there was some sort of dirt within the lens.Now the 4th one which ive just switch on looks like it's got a small wavy hair/fibre of some sort inside the right lens.These are all coming brand new out the box like this.Either I'm very unlucky to get 4 in a row faulty or there are many faulty poorly put together headsets being sold.What is everyone else's experiences and what does it take to get

So this is the error code i get when i take a look at the console.I tried diffrent ports from my motherboard but nothing seems to work and im very sure that problem is not coming from my cable.I have a quest 2.Please help.

I just keep going in circles and tomorrow our account will be suspended. I can not find the page, all links in here just send to pages that don't have verify age. HELP! Panic mode!

Head set won't let me in. It's asking for a pass code or pin. It won't accept the only one I know. I haven't used my headset in about a year. I just downloaded the meta app to my phone today hoping I could some how login with that or change my code. Ive never had the headset ask me for a pin code. It's a number keypad. Im not even sure how to save my games ive purchased to the (cloud). Can any one help me with this issue. When I went to change my password on the app it tells me my email is already in use.

Hi everyone, I need some advice regarding the strap. Can you recommend a comfortable strap? I have a Quest 3 and use it mostly sitting with my head resting on a pillow, or in the simulator with my head resting on the seat.Thanks.

So it just says "This page isn’t availableThis page may have been removed, or you may not have access." Soo what should i do? maybe anyone can provide me with a download link?

When playing VR videos from the TV app in the media player, as soon as I look down, the entire screen becomes full of artifacts, and screen tearing also occurs.In the browser, screen tearing occurs whenever I scroll the webpage.

Hello,The company I work for has an app on Applab. Occasionally, some of our clients report stumbling on the Multiple Devices Can't Access This App at the Same Time error message when launching our app, and they'd get kicked out of it. I've since learned that this is due to having all or multiple headsets paired to the same Meta account.I understand that if clients register with Horizon Managed Services, they can choose to set up the headsets in either Individual Mode or Shared Mode.I have the following questions:If headsets are set up in Individual Mode, does this mean that each headset still requires a unique Meta account?If headsets are set up in Shared Mode, does this remove the need to create a separate Meta account for each headset, and they can all be managed with one account instead? Does this make it so that this error message no longer appears?Thank you!

Everything what I tried, doesn't help: reconnection, switching off the glasses, pulled out the battery out of the controller. It's anyway doesn't work and shows three red dots. What I have to do?

Hello, I didnt realize my quest 3 referral bonus had an expiration date. It apparently expired Nov 30.I was dealing with a family matter from early oct until just now so everything else basically slipped from my mind. I had ~$24 left in credit. Is there any way to get an extension to that? Thanks,  

Hello guye,i am in a serius issue with my meta quest 3.i was watching a movie in my h3adset. suddenly the left display is flicking. in a moment the display got blacked. and now its completely blacked. right display is working. what is the solution?