Oculus Link not working - "oculusclient.exe not found" error

4 replies
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My VR headset has stopped working properly recently. Whenever I try to start Oculus Link, I just get a black screen. When I try to run oculussetup.exe, it throws an error saying it can't find oculusclient.exe.

I've reinstalled the software multiple times, but nothing changes. I'm stuck and can't use my VR at all. Does anyone know how to fix this?

steve40

Honored Contributor

You didn't use the latest installer from the Meta website, which is now called "setup.exe", not "OculusSetup.exe."

N

nightying0524Author

New Participant

Oh, I’ve noticed the issue you mentioned. Every time I reinstall it, I download the new installation package from the official website, yet this page still pops up. The installation package works perfectly fine on my laptop, but on my desktop, it just shows the screen like the screenshot above and won’t function properly. I have no idea what to do now.

steve40

Honored Contributor

Try running Client.exe from the Oculus folder like NomadsAnIsland suggested. There was an issue with the installer a few weeks ago (which has been fixed). The workarounds are detailed here, so try the official fix as well.

Official workaround:

Meta Quest Link Installation Issue – Workaround Steps | Meta Community Forums - 1358748

Unable to Install Meta Horizon Application on Windows 11 PC | Meta Community Forums - 1356744

If the above doesn't fix your issue, I wonder if it might be a Native SSO issue in your browser, blocking the pop-up screen data in Link. Disabling any content blockers on your PC might help.

N

NomadsAnIsland

Honored Contributor

Launch the Client.exe in the \Oculus\Support\oculus-client folder.

Let it download and install the latest update which should fix the problem.

Otherwise see this post:

https://communityforums.atmeta.com/discussions/OtherTroubleshooting/workarounds-for-link-cant-reach-link-service/1357932

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