Other Troubleshooting

My facebook & instagram account use 2FA. Last couple weeks I just receive a message telling me that I can link my meta account with facebook & instagram. But I choose not to do that and seperate these accounts. But in my meta account I don't have any 2FA setup and now it ask me the 2FA code which I don't have. How to reset it, I have my mail, phone number, proof and everything but I cannot find any customer support to contact and send my issue. This is the last place I know, hoping anyone could help me solve this.

So i have a meta quest 3S that i bought recently from best buy and my controller isn't turning on and whenever i try to get a replacement it says there are no devices associated with this account even though there is and when i enter my serial number it says support isn't available for the device and i can't do anything now i have tried every possible way to try and fix the controller but what makes it worst is that they both have some serious stick drift that i have tried fixing using all methods that won't work so i cant get a replacement and i will have to return it or sell it please reply for a solution. 

I got my son a meta quest 3s for Christmas and we never received free code for saints and sinners game once activated . When i try to contact support it keeps saying support isn't available for this device. We have already thrown out the box so unable to get serial number. The serial numbers on my receipt and headset ain't working either. Whole situation is frustrating. Any help is greatly appreciated i just want him to be able to get his free download. 

I am furious. I have spent 6+ hours attempting to resolve this and I find it abhorrent and unacceptable that you cannot get live support from the beginning of an issue. Just purchased the Quest 3S. For whatever reason, my headset shows in the Android Horizons app. It shows I'm the device owner. All of it.But when I attempt to get support it states I don't have a headset registered to my account, and when I attempt to verify using the serial number it says the serial number isn't eligible for support. Please help. I am about to return it and go for a different headset with live agents. This is wild.  I'm sorry, I'm incredibly upset at this point as my daughter has been unable to use her headset since Christmas, and I paid for it. 

I recently set up my Quest 3s, but before activating it I was sent a referral link from my brother for both of us to get $60 credit.  I clicked on the link and set up my meta account (linked to my facebook account), and then activated my Meta Quest 3s.   After a couple days, I still hadn't seen any credit come my way.  I tried doing a Google Search on it and a few different entries both here and on Reddit gave me multiple timeframes of how soon the credits would hit, going as soon as instantly and to 30 days.  I also tried searching up how to check the status of the referral, with mixed things saying I could check it both at a website and on the app.  When going on the website, it says I do not have any devices linked to my account.  When going on the mobile app which has the same account as the website, it shows my Headset but the section in Payment and Subscriptions which says Referrals doesn't do anything but tell me to share a link for me to refer

When charging should the indicator light be on/flashing or off?

I purchased a second meta quest 3s to solely use for golf+ and worlds. To keep things separate from the original unit the new one has a different id, email and password. Since I paid for annual subscriptions on both, how do I get each one on the new unit.    Thanks for the help!

Im having a issue with my new quest 3s it asked me to submit my ID for age verification and I did almost 4 days ago and because of that it has restricted my wallet and I can't purchase anything.  I've looked into contacting support but can't get through to anybody it keeps telling me my s/n is invalid is there a way to speak to someone 

Saw online that people were still getting cables for this model to this date. The meta website wasn't able to verify my unit and hence wasn't able to get support from their support team. Is there a way for me to reach out to them?

I bought my husband a Quest 2 back when they first came out. He’s a gamer and I thought he would love it. Unfortunately, every game he tried made gave him terrible motion sickness. I loved it, so it became mine. We had set up the headset under his Facebook account—this was back when you could only have one user—so I initially played as him until there was an update that allowed you to add more users. Prior to that update, I had purchased a number of games and expansion packs that are all under his account and many are not shareable (like the Beat saber song packs). So I’ve been going back and forth between his and my accounts to play certain games. Now there’s been an update that makes you first log into the primary user’s account before you can play on any other accounts. This has (at least on my headset) been very glitchy and it sometimes takes five or six tries to get into the secondary account. All of the solutions I’ve read online say to factory reset the headset and change the pr

i bought my oculus quest 3s on black friday and i have to wear glasses and when i opened the box it did not include the glasses spacer and i dont know if i can just buy one or what could osmone help?

How to contact Instagram to review a deactivated account?

I knocked it off my chair by accident ,and then I pressed the power button and it wouldn't turn on. It shows the logo now, but shuts off before getting to the home screen. Is this fixable for free? 

I have recently bought the Meta Quest 3s and would like to side load some apps onto my headset. My efforts up to now have failed so if anyone has any tips I'd be really grateful. 

Hey everyone, I'm looking for some help here.I haven't used my VR headset in years and have finally decided to get use it again. I have the Rift S and have done all the updates needed to get the Meta app on my desktop up and running and connected to my headset. There are three issues:My headset is stuck on the 3 dots loading screen.I can't get connected with customer support. When I try to contact support, it says "We couldn't find any devices associated with this Meta account". My email I am using is indeed the same one I have always used. When I try to verify with another method it asks for my email, headset serial number, or order number. When I enter any of these it says no device found. I am not making any typos.When using the one time coupon code to redeem all of my app and in-app purchases that I was emailed by Meta Quest when the change over / migration happened, it redeemed nothing. All of the apps I paid for are nowhere to be found.I understand that with the change from Oculu

Hallo zusammen, ich habe ein Problem mit meiner Meta Quest, da mein Konto aufgrund einer Altersverifizierung gesperrt wurde. Leider habe ich inzwischen eine neue Telefonnummer und kann den Verifizierungscode nicht mehr empfangen. Der Support ist leider nicht verfügbar, da mein Gerät gesperrt ist. Ich hoffe, dass mir hier jemand weiterhelfen kann oder vielleicht einen Tipp hat, wie ich trotzdem Unterstützung vom Support bekommen kann.

I have tried everything to fix the tracking even factory reset still its very bad. 

I just got 3 headsets up and running in my house.  Two look like what I am used to, but one headset with one account looks completely different and from what I have looked up it is this Navigator option.  The thing is though, on THAT SAME HEADSET if I log in to my account it looks Normal without the Navigator settings.  How do I change the other account that is stuck in this Navigator GUI back to the original way as it is causing my daughter to get very frustrated because she doesn't know where to go and I can't tell her because I don't know how it works.Essentially I want all the logins and all the headsets to look the same.  So my question is how do I put my kids account back to looking like everyone else's account and not be in Navigator?

Hi, I need help with a very specific problem regarding the Group Call feature on my Quest 3.On my friend’s Quest 3, the call interface works perfectly:There is a green "Call" button on the bar.Next to the Mic/Speaker icons, there is a Screen Share button (a square with an up arrow).When they click it, they can choose "Entire Screen" or "Specific App" (similar to Discord).However, on my Quest 3 (see attached screenshots):The call bar is stuck in a minimal mode showing only Microphone and End Call.The green "Call" button is missing. It is replaced by a profile icon that does nothing when clicked.The Screen Share button is completely missing.My device is already on the latest version. I checked for system updates and there is nothing else to update.I also searched every corner of the Chat app settings and call settings, but there is no mention of screen sharing or any way to enable the full call UI. I tried expanding the UI and switching themes (Dark/Light), but the Screen Share option si

My sister bought a headset, I sent her my referral code.  She used the link, created an account and it’s all registered on the app.  No referral is showing for either focus though, if I login to my account on the website it shows the referral claimed but no device activated.  The device is fully activated via the app, if she try’s to activate via the website instead of the app it then says she has no account registered to the email address she is using and won’t let her create one with tgat email address! its absolutely ridiculous, making it so hard to claim the promotional credit over Christmas and no support we can contact or flag this with.Has anyone had a similar experience or any idea how we can rectify it?

PLEASE HELP! I bought 2 quests 3s headsets for my kids for christmas off of amazon and they were working fine for 3 days until 1 of them just shut off mid use and went all black. the charging light wont come on or anything, ive tried holding the power button with and without the volume button and nothing happens visually or audibly. when i tried going through the support page i get stopped because my devices dont show up under the my devices tab even though purchases were mad from them, and media has been saved from them. i have tried putting in the serial number but for some reason it says "support isnt available for this device" so i cant escalate to a real person to try to help me figure this out. please help, my son loves his headset so much and he is very upset with this

I had my original meta quest stolen and they did something to my settings that I can’t seem to undo. I bought a new meta quest, logged in, and I made sure that my language was in English, but I keep getting all of my notifications in Spanish. Is there something different that I have to do?

On numerous occasions i've tried to change my Date of Birth at auth.meta.com and it has not worked and said "Cannot change birthday, contact support" I've even tried the Facebook method and it still hasn't worked, I just got my Oculus quest 2 yesterday, so if that has to do anything please tell me. Thanks! 

idk how to fix it

My boundary is always on Roomscale, and I always play on Stationary. Every time I play a game on v81, my boundary is set to Roomscale, and I have to reset it. Is there any fix for this?