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TheAntiSocializer
Honored Contributor
December 31, 2023

Hey everyone! I just got an update from our internal team and it looks like with versions 60 and onward we'll start to see even more improvements to this.

If you continue to run into this, I'd recommend making sure you're on the latest version by going to your System settings and checking the Software Updates section. Along with that, I would suggest submitting a bug report that'll send any necessary information over to our engineers for them to look into.

Sometimes it's okay to be a little Bing Chilling

164 replies

Participant
July 28, 2023

Using Unity and this Passthrough Tutorial on my Quest Pro (actually 2 of them I tested) I ran into this issue today and received this error "not enough memory to run passthrough oculus". I rebooted, and did a factory reset on one device and it happened again. I used the 3D (URP) Core project and followed the steps including importing the OculusIntegration_v55.0.unitypackage (newest) and the steps are mostly exact, however this step has language changed in the inspector:

  1. On the Hierarchy tab, expand OVRCameraRig > TrackingSpace > CenterEyeAnchor, and then on the Inspector tab, do the following:
    1. From the Clear Flags list, select Solid Color.
    2. Change the Background color to black and the alpha value to 0. You can also set the (R,G,B,A) values to (0, 0, 0, 0).

 It's not called "Flags" from what I can tell. This basic session only contains one sphere 3D object and I could see it on an initial build and run, but subsequent builds result in the memory issue.  Please advise on where I might be off, or if this is a bug.

New Participant
July 29, 2023

I have been recently crashing a lot when I play games, it would say low memory (something among those line(kinda forgot what it said)), is there any way to fix the low memory problem because I have no videos/pictures on my device and got plenty of storage(104 GB free of 128 GB).

I also can no longer connect through airlink with my pc(pc and oculus is both up to date and the pc have the specs to run airlink) any help to mainly solve then low memory problem for the oculus quest 2?

 

MetaStoreHelp
Community Manager
August 1, 2023

Hiya hiya Moloka1, we were skipping on by and noticed you are in need of assistance with your headset and Air Link. Being able to play in VR and PCVR smoothly without any worries of crashing or connectivity issues, is the experience we want to bring to you! We want to help you all that we can on this matter.

 

For the headset, can you please review the following:

  • Is the crashing and low memory issue with particular games, or with a majority of them?
  • Hard reboot the headset.
    1. Turn off your headset completely.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.
  • Are you comfortable with a Factory Reset to address this issue?
  • What other troubleshooting have you done yourself?

 

As for the Air link issue:

  • Have you updated your GPU?
  • Do you have issues when using the Link Cable as well?
  • Do you have anything running in the background or any other application open?
  • Please disable any of the following:
    • VPN
    • Firewall
    • Antivirus
    • Network/Data/Packet Manager.
  • Are you using the dedicated or integrated graphics card?
  • Is your performance settings set to the highest/best option available?
  • Is your computer connected via Wi-Fi 5GHz or an ethernet cable?
  • Have you tried any troubleshooting yourself to try and resolved the issue?
  • Can you try to repair the PC app?

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
New Participant
September 5, 2023

hello I’ve had the same issues as the original comment as none of my apps will download/update due to “low memory” but I have visibly lots of storage left, I’ve tried the boot and factory reset but neither have worked, what should i do? After the factory reset when my apps needed to reinstall it became more of an issue 😞

New Participant
August 27, 2023

So I was trying to play VR chat right I see a interesting world and I made a PRIVATE server and I load in and then guess what happened it kicked me out before I could even load in and the error message said " you have been sent back to your home because your system ran out of memory" and i think that's weird because I HAVE 100 GIGABYTES WORTH OF STORAGE LEFT ON MY OCULUS and the funny partis that to download the room on my oculus it takes up 90 MEGABYTES NOT GIGABYTES MEGABYTES the same thing happens when I play like rec room or other multiplayer games but instead it says my wifi disconnected even though my wifi is perfectly fine. so like imagine this, Your playing some sort of social game right and your having fun and playing with your friends and then out of nowhere you disconnected because supposedly your wifi disconnected for no reason at all and guess what IT EVEN HAPPENS IN THE OCULUS MENU like you could be deciding what game to play and then out of nowhere against your wifi disconnects and then it happens over and over again until you finally decide to not play your oculus for the rest of the day and the next time you try to go on your oculus the same exact thing happens. So if anyone has a solution to this please tell me. (also I tried uninstalling VR chat and going into the exact same game and the same thing happened so oculus don't try to tell me to "uninstall my game and reinstall)

hazelaiken
Participant
August 27, 2023

If you're having trouble playing VR games on your Oculus headset, like getting kicked out of games due to memory issues or Wi-Fi disconnections, try restarting your headset and router, checking your internet connection's stability, updating your headset's  software and router's firmware, ensuring there's no overheating, closing background apps, clearing app caches, and contacting Oculus Support if problems persist. Exploring community forums or Reddit for solutions might also help. If nothing works, seeking help from Oculus Support is recommended for more specific assistance.

New Participant
September 11, 2023

From what I could gather, there seems to be an issue with the memory allocation of the download/update system app. For some reason the OS attributes too much memory (during the download/update of an app via the store/distribution) to the download/update system app and doesn't fully free up that reserved memory afterward.

Depending on what has been done before playing a game (which game(s) was installed and/or updated), the available memory will varies between users.

This can happen to anyone with any amount of remaining storage space because it's just got nothing to do with actual storage space. All you need to have a risk of it happening is having an app getting a relatively huge update or downloading a new app.

This is why restoring to factory settings doesn't actually help against the issue (and might even make it worse).

This problem seems to have sprout when META has changed the behavior of the app update system. (When the OS was updated which added a toggle to the shutdown/restart menu to updates apps before shutting down or restarting. By the way, that toggle is still bugged and will still try to update apps for hours even if everything is already up-to-date. This might have a link to the update/download problem... or not.)

At the moment, what you can do is shut down the Quest 2 for ~10 seconds after every updates/installation are done, then start it back up. This is the only way that seem to efficiently clean the reserved download cache anew.

A reminder to anyone who's reading this:

To shut down the Quest (and not put it in hibernation which doesn't clear the cache),

1) Unplug the headset from any power sources, if applicable. If it's plugged in a PC or on a power bank (external battery), unplug the USB wire from those power sources. (you don't have to unplug the USB plug on the headset itself, but just the one in the PC or power bank.)

(It's important to do 1) before 2), because for some reasons, the headset will immediately restart if it's plugged in a power source as it's supposed to be powering down.)

2) Hold the power button for a while until you hear the bee-hu sound and the menu to restart / shutdown appears. (For the moment) set the "Update App before shutdown" to OFF and then press "Shutdown".

3) Wait for 10-15 seconds.

4) Hold the power button for a while on the Quest 2 until the white light appears.
(If the headset is shut down, it won't power up just by tapping the power button. My guess is that this is to ensure the headset doesn't power on if in a bag or something and the button is suddenly tapped on. You got to hold the button for a shot while.)

5) Once the headset is powered on, if applicable, you can plug it back into a power source (PC or power bank).

(Why doing 4) before 5)? Because the Quest 2 can be finicky when it's charging while not being powered on. Some times, if I plug the headset in the power source, holding the power button only display the charging state of the headset, but doesn't power on it until a few tries.)

New Participant
September 15, 2023

To be honest the oculus is a waste of money it always messes up and you can never play vr chat without it saying not enough memory to play I hate the oculus quest 2 meta fix your headset

 

Honored Contributor
September 15, 2023

Have you considered the possibility that the fact VRChat is trying to use more memory than is available on the headset (and the same amount is on every single Quest 2 in existence), might be down to VRChat, rather than the headset?

You are effectively saying "I want to use a car that is too wide for the roads. Fix your **bleep** roads".

Participant
November 4, 2023

I am having this Problem on my QUEST3, too

TheAntiSocializer
Honored Contributor
November 22, 2023

Hey everyone! just wanted to check in and let everyone know we're still looking into things. I haven't had much of an update to provide but I'm pushing for information. Hopefully I'll have something soon! 

Sometimes it's okay to be a little Bing Chilling
TheAntiSocializer
Honored Contributor
December 7, 2023

Hey everyone! I went ahead and checked back in but our team is still currently looking into this topic so there aren't any updates to provide at the moment.

I noticed that v60 started rolling out recently, so I wanted to check in with those who were able to get the update and see if there was any difference.

Sometimes it's okay to be a little Bing Chilling
New Participant
December 21, 2023

I am on V60 and still have the same issues. This is after a factory reset as well

TheAntiSocializer
Honored Contributor
December 21, 2023

Thanks for letting me know! Just to make sure you're on the most up to date version of v60, could you let me know the full version number in your headset?

I wish I could provide more of an update, but I haven't really received much information. I'm still pushing for something that I'm able to provide everyone.

Sometimes it's okay to be a little Bing Chilling
Participant
December 13, 2023

Same happened to me today while playing demeo.

TheAntiSocializer
Honored Contributor
December 13, 2023

Hey mylo_00! Just wanting to check in and confirm if this was on v60? You'd be able to check that through System > Software Update in your headset.

Sometimes it's okay to be a little Bing Chilling
Participant
December 13, 2023

Yes, it's on the latest V60. It's the first time I've had this issue. I was playing Demeo with hand tracking for the first time, then I ran to my bedroom to fetch a power bank (outside of the boundary) for about 1 or 2 minutes. I came back, found that I exited the game, launched Demeo again, joined the same room, and played for around 15 minutes. The error message occurred, along with some black screens and glitches while playing.

TheAntiSocializer
Honored Contributor
December 31, 2023

Hey everyone! I just got an update from our internal team and it looks like with versions 60 and onward we'll start to see even more improvements to this.

If you continue to run into this, I'd recommend making sure you're on the latest version by going to your System settings and checking the Software Updates section. Along with that, I would suggest submitting a bug report that'll send any necessary information over to our engineers for them to look into.

Sometimes it's okay to be a little Bing Chilling
New Participant
January 2, 2024

I tried again today and had the same issues of the game crashing and the headset sending the notification that says, “there is not enough memory to play broken edge”. I submitted another bug report. I checked my version and it is:

Version: 60.0.0.193.366.548441753
Runtime version: 60.0.0.195.366.548441754

I can’t believe there is still really no fix for this.